Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01293628 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 PORTNEUF MEDICAL CENTER — 777 HOSPITAL WAY, Pocatello ID, 83201

Jul 23, 2025 → Oct 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (58 biz days early)
Active: 46 biz days
Paused: 5 biz days
🕐 Clock stopped: Completed (Oct 3, 2025)
▶ Clock Running
Status: Created
Jul 23 → Jul 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸5d
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Jul 31, 2025
5 business days (not counted)
39d
▶ Clock Running
Status: Ready for Scheduling
Jul 31 → Sep 25, 2025
39 business days (counted)
Running total: 40 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Sep 25 → Oct 2, 2025
5 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 2 → Oct 3, 2025
1 business day (counted)
Running total: 46 of ? biz days used
Created: Jul 23, 2025 Completed: Oct 3, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 23 → Jul 24 Created ▶ Running 1 1
Jul 24 → Jul 31 Ready for Release ⏸ Paused 5 —
Jul 31 → Sep 25 Ready for Scheduling ▶ Running 39 40
Sep 25 → Oct 2 Scheduled ▶ Running 5 45
Oct 2 → Oct 3 Tech On Site ▶ Running 1 46
Dispatch 1.3d
Holding 6.0d (excluded)
Coordinators 45.8d
Field Work 1.0d
Billing 1.4d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
6.0 days
Coordinators
45.8 days
Over SLA
Field Work
1.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jul 23, 2025 Due: Dec 31, 2025 Completed: Oct 3, 2025 (89 days early)
📅
50.3 days Total Age
⏱️
39.9d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
43.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay 39.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 43.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
6.0d
Ready for Scheduling
39.9d / 1.0d SLA
Scheduled
5.9d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
8.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/03/2025 Emartin devices confirmed working with on getting more sites confirmed for FSE trip out west 


07/31/2025 MHamersley - rec'd email from Dave Jones confirming devices at: Portneuf Medical Center, 777 Hospital Way, Pocatello, ID 83201; FSE Cred Policy: None, check in with Biomed department when arrive at site; 

Onsite Point of Contact Name: Dave Jones or Jose Guijarro

Onsite Point of Contact Phone #: 208-239-1074 or 208-239-1076


07/30/2025 MHamersley - called 208-241-7178, spoke to David Jones, trying to verify location of SN 201011540 located at: Portneuf Medical Center, 777 Hospital Way, Pocatello, ID 83201; sent email: djones@renovo1.com & sbeverly@norco-inc.com; NORCO, 4639 Yellowstone Ave, Chubbuck, ID 83202 for SN 201019495


WO-09965247 - SN 201011540 

WO-11736136 - SN: 201001907, 201001921 & 201001934

🔧 Work Performed
FCO implemented.
🔍 Technician Findings
Device serviced.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 23, 5:54 PM
Work Order: WO-01293628
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 24, 8:52 AM
From: Entered
To: Ready for Release
Duration in Previous: 14h 57m
⚠️ 6.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jul 31, 12:26 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 7d 3h
🚨 40.0 business days
👷
▶
4 Technician Assigned Sep 25, 12:58 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-02T04:00:00.000+0000, 2025-10-02T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 56d 0h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-02T12:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Jackson Reeves Oct 2, 12:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 23h
⏱️
2x Labor Added Oct 2, 7:45 PM
Type: Labor
Status: Open
Qty: 0.25, 2.25
✔️
Status: Completed by Jackson Reeves Oct 2, 8:17 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 2m, 0m
⏱️
▶
2 Labor Added Oct 3, 1:33 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 19m
⚠️ 9.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 13d 3h
💰
Status: Invoiced by Josh Longway Oct 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 52m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:39 AM
Invoice Number: SM-243854

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Ready for Scheduling
Duration: 39.9 business days (threshold: 1.0 business days)
Exceeded by 38.9 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Jackson Reeves
Scheduled
Oct 2, 8:00 AM
Created
Jul 23, 5:54 PM
Invoice #
SM-243854

Work Details (3)

Name Type Status Qty Amount Date
WL-02958270 Labor Open 0.25 $600.00 Oct 2, 7:45 PM
WL-02958271 Labor Open 2.25 $285.00 Oct 2, 7:45 PM
WL-02959083 Labor Open 0.016666666666667 $114.00 Oct 3, 1:33 PM

Details