Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01293661 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Med One Capital — 10712 S. 1300 East, Sandy UT, 84094

Jul 23, 2025 → Nov 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (30 biz days early)
Active: 4 biz days
Paused: 75 biz days
🕐 Clock stopped: Completed (Nov 16, 2025)
▶ Clock Running
Status: Created
Jul 23 → Jul 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸75d
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Nov 11, 2025
75 business days (not counted)
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 11 → Nov 16, 2025
3 business days (counted)
Running total: 4 of ? biz days used
Created: Jul 23, 2025 Completed: Nov 16, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 23 → Jul 24 Created ▶ Running 1 1
Jul 24 → Nov 11 Ready for Release ⏸ Paused 75 —
Nov 11 → Nov 11 Scheduled ▶ Running 0 1
Nov 11 → Nov 16 Tech On Site ▶ Running 3 4
Dispatch 1.3d
Holding 76.0d (excluded)
Field Work 3.0d
Billing 4.8d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
76.0 days
Field Work
3.0 days
Over SLA
Billing
4.8 days
Over SLA
Created: Jul 23, 2025 Due: Dec 31, 2025 Completed: Nov 16, 2025 (45 days early)
📅
79.3 days Total Age
⏱️
76.0d in Ready for Release Longest Stage
🔄
21 transitions Status Changes
⚠️
6.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Ryan Lewis — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 10, 2025
Visit 2 Nov 11, 2025
Visit 3 Nov 13, 2025
Visit 4 Nov 14, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 224 days old
🚨
Primary Delay 76.0 days stuck in "Ready for Release"
⏱️
Total Delay 6.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
76.0d
Scheduled
0.0d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
8.3d / 1.0d SLA
07e-Partial Project
19.0d
WO Correction Needed
3.3d
Billing Review
0.0d / 2.0d SLA
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/19/2025 SRobinson- Created follow up WO for the remaining. (WO-01316406)

10/13/2025 MHamersley - called 951-462-0175, call went to Leon Alvarez's VM/LM; sent f/u email: lalvarez@medonegroup.com


09/10/2025 MHamersley - called 951-462-0175, call went to Leon Alvarez's VM/LM; sent email for assistance in locating several V60 & EV300 Ventilators; email: lalvarez@medonegroup.com 

🔧 Work Performed
fco
🔍 Technician Findings
fco
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 23, 5:54 PM
Work Order: WO-01293661
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 24, 8:52 AM
From: Entered
To: Ready for Release
Duration in Previous: 14h 57m
🚨 76.0 business days
👷
▶
4 Technician Assigned Nov 11, 9:02 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Status: Tech On Site
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-11T13:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 110d 1h
🔧
Status: Tech On Site by Ryan Lewis
From: Scheduled
To: Tech On Site
Duration in Previous: 1m
⏱️
▶
2 3x Labor Added Nov 11, 11:07 AM
3x Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 279
⏳ 2.0 business days
⏱️
3x Labor Added Nov 13, 5:32 PM
Type: Labor
Status: Open
Qty: 1, 0.25, 0.75
⏳ 1.8 business days
⏱️
▶
2 Labor Added Nov 16, 9:20 AM
Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Nov 16, 9:34 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Ryan Lewis
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Nov 18, 11:15 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 1h
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Nov 20, 2:44 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 2d 3h
🏁
Status: Closed by Ryan Lewis Nov 20, 3:09 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 24m
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 21, 9:07 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 58m
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Nov 26, 1:35 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 5d 4h
⏳ 1.0 business days
🏁
Status: Closed by Ryan Lewis Nov 28, 11:24 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 21h
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 2, 9:25 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 22h
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Dec 4, 1:52 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 2d 4h
🏁
Status: Closed by Ryan Lewis Dec 4, 10:39 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 8h 46m
📄
▶
2 Status: Ready to Bill Dec 5, 10:25 AM
Status: Ready to Bill → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Billing Review
To: 07e-Partial Project
Duration in Previous: 2m
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Dec 11, 2:50 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 6d 4h
🏁
Status: Closed by Douglas Pearce Dec 12, 12:13 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 21h 23m
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 15, 8:49 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 20h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:12 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 6h
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 48m

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Ryan Lewis
Scheduled
Nov 11, 8:00 AM
Created
Jul 23, 5:54 PM
Invoice #
N/A

Work Details (14)

Name Type Status Qty Amount Date
WL-03003130 Labor Open 7 $0.00 Nov 11, 11:07 AM
WL-03003131 Labor Open 0.75 $200.00 Nov 11, 11:07 AM
WL-03003132 Labor Open 1 $95.00 Nov 11, 11:07 AM
WL-03003136 Expenses Open 1 $0.00 Nov 11, 11:09 AM
WL-03003135 Expenses Open 1 $0.00 Nov 11, 11:09 AM
WL-03003138 Travel Open 279 $0.00 Nov 11, 11:10 AM
WL-03006572 Labor Open 1 $95.00 Nov 13, 5:32 PM
WL-03006571 Labor Open 0.25 $200.00 Nov 13, 5:32 PM
WL-03006573 Labor Open 0.75 $0.00 Nov 13, 5:32 PM
WL-03009101 Labor Open 5 $0.00 Nov 16, 9:20 AM
WL-03009102 Expenses Open 1 $0.00 Nov 16, 9:22 AM
WL-03009103 Expenses Open 1 $0.00 Nov 16, 9:22 AM
WL-03009104 Expenses Open 1 $0.00 Nov 16, 9:22 AM
WL-03011019 Labor Open 0.016666666666667 $76.00 Nov 18, 11:15 AM

Details