Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01293663 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Bonner General Hospital — 520 N 3rd Avenue, Sandpoint ID, 83864

Jul 23, 2025 → Sep 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (71 biz days early)
Active: 34 biz days
Paused: 4 biz days
🕐 Clock stopped: Completed (Sep 16, 2025)
▶ Clock Running
Status: Created
Jul 23 → Jul 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸4d
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Jul 30, 2025
4 business days (not counted)
33d
▶ Clock Running
Status: Ready for Scheduling
Jul 30 → Sep 16, 2025
33 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 34 of ? biz days used
Created: Jul 23, 2025 Completed: Sep 16, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 23 → Jul 24 Created ▶ Running 1 1
Jul 24 → Jul 30 Ready for Release ⏸ Paused 4 —
Jul 30 → Sep 16 Ready for Scheduling ▶ Running 33 34
Sep 16 → Sep 16 Assigned ▶ Running 0 34
Dispatch 1.3d
Holding 5.0d (excluded)
Coordinators 33.7d
Billing 4.0d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
5.0 days
Coordinators
33.7 days
Over SLA
Billing
4.0 days
Over SLA
Created: Jul 23, 2025 Due: Dec 31, 2025 Completed: Sep 16, 2025 (106 days early)
📅
38.3 days Total Age
⏱️
33.7d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
36.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay 33.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 36.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
5.0d
Ready for Scheduling
33.7d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/30/2025 SRobinson- Created follow up WO as requested. (WO-01306955)

09/15/2025 DCox - Carrot scheduled / dispatched WO allocated to EMSAR. Kim is addressing with them but allowing them to have this WO.


07/30/2025 MHamersley - rec'd IB call from Jaime, 208-263-1441, she confirmed devices at Bonner General Hospital, she will reply to email; told her when we confirmed other sites in ID, we would reach out to schedule


07/30/2025 MHamersley - called 208-265-1043, call went to Jamie's VM/LM; sent email: jaime.martinez@bonnergeneral.org


FCO69/WO-09961018

V60 Ventilator 100266529


FCO81/WO-12154684

Trilogy EV300 Ventilator H29654969AF0C

Trilogy EV300 Ventilator H29654991A08C

🔧 Work Performed
Planner Time Only - we planned the site and then Carrot took the work from us with no notice.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 23, 5:54 PM
Work Order: WO-01293663
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 24, 8:52 AM
From: Entered
To: Ready for Release
Duration in Previous: 14h 57m
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jul 30, 2:21 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 6d 5h
🚨 34.0 business days
👷
▶
4 Technician Assigned Sep 16, 10:14 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Diana Cox
From: Ready for Scheduling
To: Assigned
Duration in Previous: 47d 19h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Diana Cox
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Sep 16, 12:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 48m
⏳ 3.5 business days
💰
Status: Invoiced by Josh Longway Sep 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 15h
⚠️ 8.0 business days
🧾
Invoice Created Sep 30, 5:31 PM
Invoice Number: SM-241479

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Ready for Scheduling
Duration: 33.7 business days (threshold: 1.0 business days)
Exceeded by 32.7 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Jul 23, 5:54 PM
Invoice #
SM-241479

Work Details (1)

Name Type Status Qty Amount Date
WL-02937065 Labor Open 0.016666666666667 $38.00 Sep 16, 10:15 AM

Details