Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01293668 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NORCO — 4639 Yellowstone Ave, Chubbuck ID, 83202

Jul 23, 2025 → Oct 9, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (54 biz days early)
Active: 11 biz days
Paused: 44 biz days
🕐 Clock stopped: Invoiced (Oct 9, 2025)
▶ Clock Running
Status: Created
Jul 23 → Jul 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Sep 25, 2025
44 business days (not counted)
6d
▶ Clock Running
Status: Scheduled
Sep 25 → Oct 3, 2025
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Completed
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Incomplete
Oct 3 → Oct 9, 2025
4 business days (counted)
Running total: 11 of ? biz days used
Created: Jul 23, 2025 Invoiced: Oct 9, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 23 → Jul 24 Created ▶ Running 1 1
Jul 24 → Sep 25 Ready for Release ⏸ Paused 44 —
Sep 25 → Oct 3 Scheduled ▶ Running 6 7
Oct 3 → Oct 3 Completed ▶ Running 0 7
Oct 3 → Oct 9 Incomplete ▶ Running 4 11
Dispatch 1.3d
Holding 45.0d (excluded)
Coordinators 5.9d
Field Work 1.0d
Incomplete 4.2d (excluded)
Billing 1.4d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
45.0 days
Coordinators
5.9 days
Over SLA
Field Work
1.0 days
Incomplete (excluded from total)
4.2 days
Billing
1.4 days
Over SLA
Created: Jul 23, 2025 Due: Dec 31, 2025 Completed: Oct 9, 2025 (83 days early)
📅
55.3 days Total Age
⏱️
45.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
6.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 224 days old
🚨
Primary Delay 45.0 days stuck in "Ready for Release"
⏱️
Total Delay 6.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
45.0d
Scheduled
5.9d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Incomplete
4.2d
Closed
2.5d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/03/2025 MHamersley - sent f/u email to Steven requesting contact information of other facility; email: sbeverly@norco-inc.com


08/12/2025 MHamersley - rec'd email from Steven, SN: 201019495 has been sold to another facility, he forwarded info to them. He has SN: 100008057 (this SN is not listed in our Qlikview)


08/08/2025 MHamersley - called 208-478-9100, press 6, spoke to Glenn, SN 201019495 is not listed in inventory at NORCO; called 208-433-6041, Steven Beverly, call went to VM/OOO, not able to lv msg; sent f/u email: sbeverly@norco-inc.com


07/31/2025 MHamersley - rec'd email from David, this device is not in inventory at Portneuf Medical Center


07/30/2025 MHamersley - called 208-241-7178, spoke to David Jones, trying to verify location of SN 201011540 located at: Portneuf Medical Center, 777 Hospital Way, Pocatello, ID 83201; sent email: djones@renovo1.com & sbeverly@norco-inc.com; NORCO, 4639 Yellowstone Ave, Chubbuck, ID 83202 for SN 201019495

🔧 Work Performed
Device unknown.
🔍 Technician Findings
ANR created.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 23, 5:54 PM
Work Order: WO-01293668
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 24, 8:52 AM
From: Entered
To: Ready for Release
Duration in Previous: 14h 57m
🚨 45.0 business days
👷
▶
3 Technician Assigned Sep 25, 1:12 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-02T04:00:00.000+0000, 2025-10-02T00:00:00.000+0000, 2025-10-02T12:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 63d 4h
⚠️ 6.0 business days
⏱️
2x Labor Added Oct 2, 7:54 PM
Type: Labor
Status: Open
Qty: 0.25, 0.75
✔️
Status: Completed by Jackson Reeves Oct 2, 8:21 PM
From: Scheduled
To: Completed
Duration in Previous: 7d 7h
⚠️
Status: Incomplete by Jackson Reeves Oct 3, 6:37 PM
From: Completed
To: Incomplete
Duration in Previous: 22h 16m
⏳ 4.7 business days
🏁
Status: Closed by Jackson Reeves Oct 9, 3:44 PM
From: Incomplete
To: Closed
Duration in Previous: 5d 21h
⏳ 3.0 business days
⏱️
▶
2 Labor Added Oct 14, 10:27 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 18h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:08 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Oct 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 53m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:41 AM
Invoice Number: SM-243860

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Jackson Reeves
Scheduled
Oct 2, 8:00 AM
Created
Jul 23, 5:54 PM
Invoice #
SM-243860

Work Details (3)

Name Type Status Qty Amount Date
WL-02958290 Labor Open 0.25 $95.00 Oct 2, 7:54 PM
WL-02958291 Labor Open 0.75 $200.00 Oct 2, 7:54 PM
WL-02969662 Labor Open 0.016666666666667 $38.00 Oct 14, 10:27 AM

Details