Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01293669 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NORCO — 4639 Yellowstone Ave, Chubbuck ID, 83202

Jul 23, 2025 → Oct 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (58 biz days early)
Active: 46 biz days
Paused: 5 biz days
🕐 Clock stopped: Completed (Oct 3, 2025)
▶ Clock Running
Status: Created
Jul 23 → Jul 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸5d
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Jul 31, 2025
5 business days (not counted)
39d
▶ Clock Running
Status: Ready for Scheduling
Jul 31 → Sep 25, 2025
39 business days (counted)
Running total: 40 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Sep 25 → Oct 3, 2025
6 business days (counted)
Running total: 46 of ? biz days used
Created: Jul 23, 2025 Completed: Oct 3, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 23 → Jul 24 Created ▶ Running 1 1
Jul 24 → Jul 31 Ready for Release ⏸ Paused 5 —
Jul 31 → Sep 25 Ready for Scheduling ▶ Running 39 40
Sep 25 → Oct 3 Scheduled ▶ Running 6 46
Dispatch 1.3d
Holding 6.0d (excluded)
Coordinators 45.8d
Field Work 1.0d
Billing 1.7d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
6.0 days
Coordinators
45.8 days
Over SLA
Field Work
1.0 days
Billing
1.7 days
Over SLA
Created: Jul 23, 2025 Due: Dec 31, 2025 Completed: Oct 3, 2025 (89 days early)
📅
51.3 days Total Age
⏱️
39.9d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
49.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 2, 2025
Visit 2 Oct 3, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay 39.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 49.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
6.0d
Ready for Scheduling
39.9d / 1.0d SLA
Scheduled
5.9d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
7.6d / 1.0d SLA
07e-Partial Project
7.0d
WO Correction Needed
0.1d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/25/2025 DMalloy - Emailed customer advsing I will have FSE Jackson onsite on next week Thursday, October 2, 2025. 

djones@renovo1.com


09/03/2025 Emartin devices confirmed working with on getting more sites confirmed for FSE trip out west 


07/31/2025 MHamersley - rec'd email from Dave Jones confirming SN 201011540 at: Portneuf Medical Center, 777 Hospital Way, Pocatello, ID 83201; FSE Cred Policy: None, check in with Biomed department when arrive at site; 

Onsite Point of Contact Name: Dave Jones or Jose Guijarro

Onsite Point of Contact Phone #: 208-239-1074 or 208-239-1076


07/30/2025 MHamersley - called 208-241-7178, spoke to David Jones, trying to verify location of SN 201011540 located at: Portneuf Medical Center, 777 Hospital Way, Pocatello, ID 83201; sent email: djones@renovo1.com & sbeverly@norco-inc.com; NORCO, 4639 Yellowstone Ave, Chubbuck, ID 83202 for SN 201019495

🔧 Work Performed
FCO implemented.
🔍 Technician Findings
Device serviced.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 23, 5:54 PM
Work Order: WO-01293669
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 24, 8:52 AM
From: Entered
To: Ready for Release
Duration in Previous: 14h 57m
⚠️ 6.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jul 31, 12:42 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 7d 3h
🚨 40.0 business days
👷
▶
3 Technician Assigned Sep 25, 1:05 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-02T04:00:00.000+0000, 2025-10-02T00:00:00.000+0000, 2025-10-02T12:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 56d 0h
⚠️ 6.0 business days
⏱️
Labor Added Oct 2, 7:45 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Jackson Reeves Oct 2, 8:21 PM
From: Scheduled
To: Completed
Duration in Previous: 7d 7h
⏱️
Labor Added Oct 3, 6:26 PM
Type: Labor
Status: Open
Qty: 12
💵
6x Expenses Added Oct 3, 6:32 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 65
🏁
Status: Closed by Jackson Reeves Oct 3, 6:53 PM
From: Completed
To: Closed
Duration in Previous: 22h 31m
⚠️ 5.6 business days
⏱️
Labor Added Oct 13, 10:20 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 13, 10:36 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 9d 15h
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 16, 3:06 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 3d 4h
🏁
Status: Closed by Sean Currie Oct 16, 4:16 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 9m
⏳ 3.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 20, 8:37 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 16h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 6h
💰
Status: Invoiced by Josh Longway Oct 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:43 PM
Invoice Number: SM-244541

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Ready for Scheduling
Duration: 39.9 business days (threshold: 1.0 business days)
Exceeded by 38.9 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 5.1 business days (threshold: 1.0 business days)
Exceeded by 4.1 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Jackson Reeves
Scheduled
Oct 2, 8:00 AM
Created
Jul 23, 5:54 PM
Invoice #
SM-244541

Work Details (9)

Name Type Status Qty Amount Date
WL-02958269 Labor Open 1 $95.00 Oct 2, 7:45 PM
WL-02959672 Labor Open 12 $200.00 Oct 3, 6:26 PM
WL-02959674 Expenses Open 1 $0.00 Oct 3, 6:32 PM
WL-02959675 Expenses Open 1 $0.00 Oct 3, 6:32 PM
WL-02959677 Expenses Open 1 $0.00 Oct 3, 6:32 PM
WL-02959678 Travel Open 65 $0.00 Oct 3, 6:32 PM
WL-02959676 Expenses Open 1 $0.00 Oct 3, 6:32 PM
WL-02959673 Expenses Open 1 $0.00 Oct 3, 6:32 PM
WL-02968437 Labor Open 0.016666666666667 $38.00 Oct 13, 10:20 AM

Details