Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01293672 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Big Sky Medical — 334 Town Center, Big Sky MT, 59716

Jul 23, 2025 → Oct 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (53 biz days early)
Active: 1 biz days
Paused: 55 biz days
🕐 Clock stopped: Tech Off Site (Oct 10, 2025)
▶ Clock Running
Status: Created
Jul 23 → Jul 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸55d
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Oct 10, 2025
55 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jul 23, 2025 Tech Off Site: Oct 10, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 23 → Jul 24 Created ▶ Running 1 1
Jul 24 → Oct 10 Ready for Release ⏸ Paused 55
Oct 10 → Oct 10 Assigned ▶ Running 0 1
Oct 10 → Oct 10 Scheduled ▶ Running 0 1
Oct 10 → Oct 10 Tech On Site ▶ Running 0 1
Dispatch 1.3d
Holding 56.0d (excluded)
Coordinators 0.3d
Field Work 0.2d
Billing 1.4d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
56.0 days
Coordinators
0.3 days
Field Work
0.2 days
Billing
1.4 days
Over SLA
Created: Jul 23, 2025 Due: Dec 31, 2025 Completed: Oct 13, 2025 (79 days early)
📅
56.3 days Total Age
⏱️
56.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
1.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 10, 2025
Visit 2 Oct 11, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 224 days old
🚨
Primary Delay 56.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
56.0d
Scheduled
0.3d / 2.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/10/2025 Cever called 406-995-6995 and spoke to Carla at EXT 5071 she advised the device's that are pulled are in biomed and the FSe knows where those are. If FSE needs a different device he can go to the Resp Managers office for assistance. Did advise SN we was looking for as well. 

10/10/2025 ALuman - called main number 406-995-6995. asked for respiratory dept. Advised I need to speak with RT Manager Carla ext 5071. No answer, left VM

10/08/2025 YEspino Called 406-995-6995 to verify the device in question. Asked to be transferred over to the biomed dept. Was advised i would be transferred over to Bosemens because thats where the biomed dept is located. Was able to speak to Connie from Trimedx and she advised she would take a message for me and have the biomed dept give me a call back.


10/08/2025 YEspino Called 406-995-6969 to speak to Bryan Livergood to verify the V60 Vents in question. Went straight to vm so i left a message.


09/02/2025 MKlose Called 406-414-1027, spoke to Brittany, Trimedx, She will have tech calls us back.


08/12/2025 MHamersley - called 406-995-6995, waited on hold til phone disconnected; called 406-414-1027, spoke to Cristina, Trimedx, she will pass on msg, offered 8/21 for FSE to come onsite.


07/28/2025 MHamersley - called 530-210-0277, spoke to Shawn, he no longer works at Big Sky Medical; called 406-995-6995, spoke to Jason, he is Radiology, need to call: 406-414-1027, called and spoke to Em, Trimedx, she took info and will have someone return call.

RE: V60 Ventilator 100157933

🔧 Work Performed
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍 Technician Findings
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 23, 5:54 PM
Work Order: WO-01293672
Type: FCO
Priority: PC
Status: Ready for Release by Mandy Newman Jul 24, 8:52 AM
From: Entered
To: Ready for Release
Duration in Previous: 14h 57m
🚨 56.0 business days
👷
3 Technician Assigned Oct 10, 4:06 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 78d 7h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-10-10T12:00:00.000+0000
🔧
Status: Tech On Site by Konstantin Barsky Oct 10, 6:42 PM
From: Scheduled, Tech On Site
To: Tech On Site, Tech Off Site
Duration in Previous: 2h 35m, 0m
0.7 business days
⏱️
3x Labor Added Oct 12, 3:30 PM
Type: Labor
Status: Open
Qty: 1.5
⏱️
Labor Added Oct 12, 3:41 PM
Type: Labor
Status: Open
Qty: 11
💵
2 Expenses Added Oct 12, 4:00 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Oct 12, 4:11 PM
Type: Expenses
Status: Open
Qty: 1
💵
2 2x Expenses Added Oct 12, 4:31 PM
2x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Konstantin Barsky Oct 12, 11:33 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 2d 4h, 0m
1.0 business days
⏱️
2 Labor Added Oct 14, 2:37 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 2h
💰
Status: Invoiced by Josh Longway Oct 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 51m
🚨 11.0 business days
🧾
Invoice Created Oct 31, 5:27 PM
Invoice Number: SM-243861

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Oct 10, 8:00 AM
Created
Jul 23, 5:54 PM
Invoice #
SM-243861

Work Details (11)

Name Type Status Qty Amount Date
WL-02967943 Labor Open 1.5 $200.00 Oct 12, 3:30 PM
WL-02967941 Labor Open 1.5 $0.00 Oct 12, 3:30 PM
WL-02967942 Labor Open 1 $95.00 Oct 12, 3:30 PM
WL-02967956 Labor Open 11 $0.00 Oct 12, 3:41 PM
WL-02967959 Expenses Open 1 $0.00 Oct 12, 4:00 PM
WL-02967960 Expenses Open 1 $0.00 Oct 12, 4:04 PM
WL-02967964 Expenses Open 1 $0.00 Oct 12, 4:11 PM
WL-02967967 Expenses Open 1 $0.00 Oct 12, 4:31 PM
WL-02967968 Expenses Open 1 $0.00 Oct 12, 4:31 PM
WL-02967970 Expenses Open 1 $0.00 Oct 12, 4:32 PM
WL-02970018 Labor Open 0.016666666666667 $38.00 Oct 14, 2:37 PM

Details