📍 Deer Lodge Medical Center — 1100 Hollenbeck Ln, Deer Lodge MT, 59722
Jul 23, 2025 → Oct 12, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (53 biz days early)
Active: 51 biz days
Paused: 5 biz days
🕐 Clock stopped: Tech Off Site (Oct 10, 2025)
▶ Clock Running
Status: Created
Jul 23 → Jul 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸5d
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Jul 31, 2025
5 business days (not counted)
50d
▶ Clock Running
Status: Ready for Scheduling
Jul 31 → Oct 10, 2025
50 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 51 of ? biz days used
Created: Jul 23, 2025Tech Off Site: Oct 10, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jul 23 → Jul 24
Created
▶ Running
1
1
Jul 24 → Jul 31
Ready for Release
⏸ Paused
5
—
Jul 31 → Oct 10
Ready for Scheduling
▶ Running
50
51
Oct 10 → Oct 10
Scheduled
▶ Running
0
51
Oct 10 → Oct 10
Tech On Site
▶ Running
0
51
Dispatch1.3d
Holding6.0d (excluded)
Coordinators51.4d
Field Work0.7d
Billing1.4d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding(excluded from total)
6.0 days
Coordinators
51.4 days
Over SLA
Field Work
0.7 days
Billing
1.4 days
Over SLA
Created: Jul 23, 2025
Due: Dec 31, 2025
Completed: Oct 13, 2025 (79 days early)
📅
56.3 daysTotal Age
⏱️
50.6d in Ready for SchedulingLongest Stage
🔄
8 transitionsStatus Changes
⚠️
50.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay50.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay50.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
6.0d
Ready for Scheduling
50.6d / 1.0d SLA
Scheduled
0.8d / 2.0d SLA
Tech Off Site
0.7d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.7d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/10/2025 ALuman - dispatch to Konstantin Barskiy per Fady
10/08/2025 YEspino Called 406-415-1012 to speak to Carrie Saltenberger to verify the device in question. Asked to speak to Carrie and while waiting for the call to be transferred over to her the call was dropped.
07/28/2025 MNewman - customer Carrie Saltenberger confirmed this device.
"Yes, we still have the listed V60 in active inventory.
Onsite Point of contact: Carrie Saltenberger, Phone # 406-415-1012
Deer Lodge Medical Center
Att: Carrie Saltenberger
1100 Hollenback Lane
Deer Lodge, Mt 59722
We have no credentialing requirements. "
07/28/2025 MHamersley - called 406-415-1012, spoke to Carrie, sending her email to confirm SN: 100289915; email: csaltenberger@dlmed.org
🔧Work Performed
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍Technician Findings
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄Description
V60 Ventilator
📞Call Description
FCO86600069
📞
Live Call_No Answer Unable to Leave Message
Completed Oct 9, 2025
10/08/2025 YEspino Called 406-415-1012 to speak to Carrie Saltenberger to verify the device in question. Asked to speak to Carrie and while waiting for the call to be transferred over to her the call was dropped.
📧
Email: Philips Field Safety Notice - FCO86600069 - Philips V60 Ventilator FCO - Deer Lodge Medical Center - Deer Lodge, MT -WO-09965575
Completed Jul 28, 2025
To: csaltenberger@dlmed.org
CC: central.scheduling@emsar.com; ashley.luman@emsar.com; mary.hamersley@emsar.com
BCC:
Attachment: 4112709_FCO69 Customer Letter_FINAL.pdf, FCO86600069A Intertek labeling.pdf
Subject: Philips Field Safety Notice - FCO86600069 - Philips V60 Ventilator FCO - Deer Lodge Medical Center - Deer Lodge, MT -WO-09965575
Body:
Hi Carrie,
Thank you for taking my call today. As discussed, this is a follow-up communication to provide the details regarding a Field Safety Notice
📧
Live Call_Followed Up With Email
Completed Jul 28, 2025
07/28/2025 MHamersley - called 406-415-1012, spoke to Carrie, sending her email to confirm SN: 100289915; email: csaltenberger@dlmed.org
📅
WO-01293673 - FCO - V60 Vent - Deer Lodge - Deer Lodge Medical Center
Oct 9, 2025 8:00pm – 8:00pm
Work Order: WO-01293673
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-09965575
Location: Deer Lodge Medical Center
Address: 1100 Hollenbeck Ln, Deer Lodge, MT 59722
Manufacturer: Philips Healthcare
Model #: V60 Vent
Serial #: 100289915
Contact Name:
Contact Phone:
Contact Email:
Due Date:
Timeline
📋
Work Order Created Jul 23, 5:54 PM
Work Order:WO-01293673
Type:FCO
Priority:PC
✅
Status: Ready for Release by Mandy NewmanJul 24, 8:52 AM
From:Entered
To:Ready for Release
Duration in Previous:14h 57m
⚠️6.0 business days
📅
Status: Ready for Scheduling by Erin MartinJul 31, 3:12 PM