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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01293675 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Shoshone Medical Center — 25 Jacobs Gulch Rd, Kellogg ID, 83837

Jul 23, 2025 → Dec 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (17 biz days early)
Active: 81 biz days
Paused: 11 biz days
🕐 Clock stopped: Completed (Dec 6, 2025)
▶ Clock Running
Status: Created
Jul 23 → Jul 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸11d
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Aug 8, 2025
11 business days (not counted)
73d
▶ Clock Running
Status: Ready for Scheduling
Aug 8 → Nov 24, 2025
73 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 24 → Dec 2, 2025
4 business days (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 2 → Dec 6, 2025
3 business days (counted)
Running total: 81 of ? biz days used
Created: Jul 23, 2025 Completed: Dec 6, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 23 → Jul 24 Created ▶ Running 1 1
Jul 24 → Aug 8 Ready for Release ⏸ Paused 11 —
Aug 8 → Nov 24 Ready for Scheduling ▶ Running 73 74
Nov 24 → Dec 2 Scheduled ▶ Running 4 78
Dec 2 → Dec 6 Tech On Site ▶ Running 3 81
Dispatch 1.3d
Holding 12.0d (excluded)
Coordinators 78.5d
Field Work 3.8d
Billing 1.4d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
12.0 days
Coordinators
78.5 days
Over SLA
Field Work
3.8 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jul 23, 2025 Due: Dec 31, 2025 Completed: Dec 6, 2025 (25 days early)
📅
92.3 days Total Age
⏱️
74.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
79.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay 74.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 79.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
12.0d
Ready for Scheduling
74.0d / 1.0d SLA
Scheduled
4.5d / 2.0d SLA
Tech On Site
3.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/28/2025 - MRivas - parts ordered:

453561544541 qty. 1

ship to;

Shoshone Medical Center

ATTN: Rusty D'Andrea 

25 Jacobs Gulch Rd Kellogg, ID 83837

11/24/2025 EMartin sent email to rdandrea@shomed.org advising FSE onsite Tues 12/02/25 to complete device

10/16/2025 MHamersley - Planner working w/POC to schedule, per FSE availability 


08/08/2025 MHamersley - rec'd email from Rusty confirming device


08/06/2025 MHamersley - called 208-651-7202, call went to Rusty's VM/LM; sent email: rdandrea@shomed.org


V60 Ventilator 201028238

🔧 Work Performed
Implemented FCO86600069 per FCO and service guide instructions. All tests passed. Device returned to use.
🔍 Technician Findings
FCO implemented.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 23, 5:54 PM
Work Order: WO-01293675
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 24, 8:52 AM
From: Entered
To: Ready for Release
Duration in Previous: 14h 57m
🚨 12.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Aug 8, 10:18 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 15d 1h
🚨 74.0 business days
👷
▶
3 Technician Assigned Nov 24, 2:40 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 108d 5h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-02T17:00:00.000+0000, 2025-12-02T13:00:00.000+0000
⏳ 2.0 business days
💵
3x Expenses Added Nov 25, 2:54 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🔧
Status: Tech On Site by Marvin Rivas Dec 2, 12:50 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 22h
⏱️
4x Labor Added Dec 3, 1:53 AM
Type: Labor, Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
💵
Expenses Added Dec 6, 5:10 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Dec 6, 5:17 PM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Dec 6, 5:51 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Dec 8, 12:58 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 19h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:45 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Dec 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 15m

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Ready for Scheduling
Duration: 74.0 business days (threshold: 1.0 business days)
Exceeded by 73.0 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Tech On Site
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Marvin Rivas
Scheduled
Dec 2, 8:00 AM
Created
Jul 23, 5:54 PM
Invoice #
N/A

Work Details (10)

Name Type Status Qty Amount Date
WL-03019848 Expenses Open 1 $533.78 Nov 25, 2:54 PM
WL-03019849 Expenses Open 1 $0.00 Nov 25, 2:54 PM
WL-03019850 Expenses Open 1 $0.00 Nov 25, 2:54 PM
WL-03024565 Labor Open 1 $200.00 Dec 3, 1:53 AM
WL-03024566 Labor Open 1 $95.00 Dec 3, 1:53 AM
WL-03024567 Expenses Open 1 $0.00 Dec 3, 1:53 AM
WL-03024570 Expenses Open 1 $0.00 Dec 3, 1:53 AM
WL-03029378 Expenses Open 1 $0.00 Dec 6, 5:10 PM
WL-03029384 Expenses Open 1 $0.00 Dec 6, 5:17 PM
WL-03030090 Labor Open 0.016666666666667 $38.00 Dec 8, 12:58 PM

Details