Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01293686 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Wilcox Memorial Hospital — 3-3420 Kuhio Hwy., Lihue HI, 96766

Jul 23, 2025 → Oct 27, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (43 biz days early)
Active: 20 biz days
Paused: 46 biz days
🕐 Clock stopped: Invoiced (Oct 27, 2025)
▶ Clock Running
Status: Created
Jul 23 → Jul 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸46d
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Sep 29, 2025
46 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 29 → Sep 30, 2025
1 business day (counted)
Running total: 2 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Sep 30 → Oct 23, 2025
16 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 23 → Oct 24, 2025
1 business day (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Completed
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Incomplete
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Oct 24 → Oct 25, 2025
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Incomplete
Oct 25 → Oct 27, 2025
1 business day (counted)
Running total: 20 of ? biz days used
Created: Jul 23, 2025 Invoiced: Oct 27, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jul 23 → Jul 24 Created ▶ Running 1 1
Jul 24 → Sep 29 Ready for Release ⏸ Paused 46
Sep 29 → Sep 30 Ready for Scheduling ▶ Running 1 2
Sep 30 → Oct 23 Scheduled ▶ Running 16 18
Oct 23 → Oct 24 Tech On Site ▶ Running 1 19
Oct 24 → Oct 24 Completed ▶ Running 0 19
Oct 24 → Oct 24 Tech Off Site ▶ Running 0 19
Oct 24 → Oct 24 Incomplete ▶ Running 0 19
Oct 24 → Oct 25 Tech Off Site ▶ Running 0 19
Oct 25 → Oct 27 Incomplete ▶ Running 1 20
Dispatch 1.3d
Holding 47.0d (excluded)
Coordinators 18.5d
Field Work 1.2d
Incomplete 1.2d (excluded)
Billing 1.4d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
47.0 days
Coordinators
18.5 days
Over SLA
Field Work
1.2 days
Incomplete (excluded from total)
1.2 days
Billing
1.4 days
Over SLA
Created: Jul 23, 2025 Due: Dec 31, 2025 Completed: Oct 27, 2025 (65 days early)
📅
66.3 days Total Age
⏱️
47.0d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
17.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Allan Klus — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 23, 2025
Visit 2 Oct 26, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay 47.0 days stuck in "Ready for Release"
⏱️
Total Delay 17.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
47.0d
Ready for Scheduling
1.5d / 1.0d SLA
Scheduled
16.9d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Incomplete
1.2d
Tech Off Site
1.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
8.0d
WO Correction Needed
0.1d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/30/2025 RFosbury - recd email from Lee, leeann.majewski@wilcoxhealth.org confirming date. Have FSE scheduled for OCT 23rd. 

09/30/2025 RFosbury - Sent email to Lee, leeann.majewski@wilcoxhealth.org offering to schedule OCT 22nd and/or OCT 23rd.

09/29/2025 MHamersley - recd email from Lee confirming devices and ready for scheduling.


09/29/2025 MHamersley - called 808-245-1091, call went to RT VM/LM; called 808-245-1108, Randall Ledford, no answer/unable to leave msg; sent f/u emails: randall.ledford@wilcoxhealth.org & leeann.majewski@wilcoxhealth.org


09/26/2025 YEspino called 808-245-1091 to speak to Lee Ann over the devices in question. Was unable to speak to her so i left a message.


09/26/2025 YEspino called 808-245-1100 to verify the devices in question. Asked to be transferred over to the biomed dept, Was able to speak to Randall and he only confirmed 1 serial number(100126736) out of the 2. he said the POC would be Lee Ann Majewski @ 808-245-1091 to be better assisted.


09/26/2025 YEspino called 808-245-1091 to verify the devices in question. Was unable to speak to anybody in Respt so i left a message.


10/30/25 AKlus - One device debriefed as completed, one ANR for being retired on the PWO. 1 device listed for labor and 1 listed for travel on this WO. Number completed on this WO does match the number debriefed on the PWO.

09/22/2025 MHamersley - called 808-245-1091, call went to RT VM/LM; sent emails: randall.ledford@wilcoxhealth.org

leeann.majewski@wilcoxhealth.org


09/17/2025 YEspino Called 808-245-1038 to speak to Lee Ann to verify the devices in question. Was able to speak to Jasmin from X-ray and she advised she would transfer me over to Mammal because thats the dept Lee Ann works. Was unable to speak to her so i left a message.


09/05/2025 YEspino Called 808-245-1038 to speak to Lee Ann Majewski to verify the devices in question. Was unable to speak to her or leave a message.

🔧 Work Performed
Completed FCO86600069, all required tests passed. One device has been retired, signed ANR submitted for IPCR.
🔍 Technician Findings
N/A
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 23, 5:54 PM
Work Order: WO-01293686
Type: FCO
Priority: PC
Status: Ready for Release by Mandy Newman Jul 24, 8:52 AM
From: Entered
To: Ready for Release
Duration in Previous: 14h 58m
🚨 47.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Sep 29, 3:38 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 67d 6h
👷
3 Technician Assigned Sep 30, 12:41 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-10-23T12:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 21h 2m
⚠️ 6.0 business days
💵
3x Expenses Added Oct 7, 1:06 PM
Type: Expenses
Status: Open
Qty: 1
🚨 12.0 business days
🔧
Status: Tech On Site by Allan Klus Oct 23, 7:32 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 23d 6h
⏱️
2x Labor Added Oct 23, 8:51 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Allan Klus Oct 23, 8:57 PM
From: Tech On Site, Completed, Tech Off Site
To: Completed, Tech Off Site, Incomplete
Duration in Previous: 1h 24m, 0m
🚗
Status: Tech Off Site by Allan Klus Oct 23, 10:32 PM
From: Incomplete
To: Tech Off Site
Duration in Previous: 1h 34m
⚠️
Status: Incomplete by Allan Klus Oct 24, 9:53 PM
From: Tech Off Site
To: Incomplete
Duration in Previous: 23h 20m
0.3 business days
⏱️
Labor Added Oct 26, 1:50 PM
Type: Labor
Status: Open
Qty: 1
1.0 business days
🏁
Status: Closed by Allan Klus Oct 27, 3:16 PM
From: Incomplete
To: Closed
Duration in Previous: 2d 17h
⏱️
2 Labor Added Oct 28, 9:08 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 52m
3.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 30, 3:40 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 2d 6h
🏁
Status: Closed by Allan Klus Oct 30, 4:28 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 48m
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 31, 8:43 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 15m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 8h
💰
Status: Invoiced by Josh Longway Nov 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 47m
🚨 47.0 business days
🧾
Invoice Created Jan 20, 10:53 AM
Invoice Number: SM-245848

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Scheduled
Duration: 16.9 business days (threshold: 2.0 business days)
Exceeded by 14.9 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Oct 23, 8:00 AM
Created
Jul 23, 5:54 PM
Invoice #
SM-245848

Work Details (7)

Name Type Status Qty Amount Date
WL-02962024 Expenses Open 1 $191.60 Oct 7, 1:06 PM
WL-02962025 Expenses Open 1 $0.00 Oct 7, 1:06 PM
WL-02962026 Expenses Open 1 $0.00 Oct 7, 1:06 PM
WL-02982359 Labor Open 0.5 $95.00 Oct 23, 8:51 PM
WL-02982360 Labor Open 0.5 $200.00 Oct 23, 8:51 PM
WL-02984649 Labor Open 1 $0.00 Oct 26, 1:50 PM
WL-02986207 Labor Open 0.016666666666667 $38.00 Oct 28, 9:08 AM

Details