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← WO Overview

WO-01293696 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Pali Momi Medical Center — 98-1079 Moanalua Road, Aiea HI, 96701

Jul 23, 2025 → Oct 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (44 biz days early)
Active: 24 biz days
Paused: 41 biz days
🕐 Clock stopped: Invoiced (Oct 26, 2025)
▶ Clock Running
Status: Created
Jul 23 → Jul 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Sep 22, 2025
41 business days (not counted)
10d
▶ Clock Running
Status: Ready for Scheduling
Sep 22 → Oct 6, 2025
10 business days (counted)
Running total: 11 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Oct 6 → Oct 20, 2025
9 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 20 → Oct 21, 2025
1 business day (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Completed
Oct 21 → Oct 22, 2025
1 business day (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Incomplete
Oct 22 → Oct 26, 2025
2 business days (counted)
Running total: 24 of ? biz days used
Created: Jul 23, 2025 Invoiced: Oct 26, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jul 23 → Jul 24 Created ▶ Running 1 1
Jul 24 → Sep 22 Ready for Release ⏸ Paused 41
Sep 22 → Oct 6 Ready for Scheduling ▶ Running 10 11
Oct 6 → Oct 20 Scheduled ▶ Running 9 20
Oct 20 → Oct 21 Tech On Site ▶ Running 1 21
Oct 21 → Oct 22 Completed ▶ Running 1 22
Oct 22 → Oct 22 Tech Off Site ▶ Running 0 22
Oct 22 → Oct 26 Incomplete ▶ Running 2 24
Dispatch 1.3d
Holding 42.0d (excluded)
Coordinators 19.9d
Field Work 2.1d
Incomplete 3.0d (excluded)
Billing 1.8d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
42.0 days
Coordinators
19.9 days
Over SLA
Field Work
2.1 days
Over SLA
Incomplete (excluded from total)
3.0 days
Billing
1.8 days
Over SLA
Created: Jul 23, 2025 Due: Dec 31, 2025 Completed: Oct 26, 2025 (66 days early)
📅
65.3 days Total Age
⏱️
42.0d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
18.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
26 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Allan Klus — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 20, 2025
Visit 2 Oct 21, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay 42.0 days stuck in "Ready for Release"
⏱️
Total Delay 18.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
42.0d
Ready for Scheduling
10.5d / 1.0d SLA
Scheduled
9.4d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Incomplete
3.0d
Closed
2.4d / 1.0d SLA
07e-Partial Project
9.0d
WO Correction Needed
0.4d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/30/25 AKlus - Missing Receipt Affidavit uploaded to Timesheet.

10/06/2025 RFosbury - rec'd email from Ric Sagaysay ric.sagaysay@palimomi.org confirming FSE onsite for the 20th all day 21st all day 22nd in the morning if needed.

10/06/2025 - Called Ric Sagaysay at 808-485-4340. Called was picked up, but not responsive. Unable to LVM - sent F/U ric.sagaysay@palimomi.org proposing FSE onsite for the 20th all day 21st all day 22nd in the morning if needed.

09/30/2025 Cever sent email to ric.sagaysay@palimomi.org with planned onsite visit date options.

09/22/2025 MHamersley - called (808) 485-4263, Jason Taira, caller not available; called (808) 485-4340, spoke to Ric, POC, he confirmed the devices at his location. (Not assoc w/ Wilcox Memorial, different island) sending confirmation email: ric.sagaysay@palimomi.org


09/16/2025 YEspino Called 808-485-4340 to speak to Ric Sagaysay to verify the devices in question. The call could not connect will try back later.


09/04/2025 YEspino Called 808-485-4263 to speak to Jason over the 9 devices in question. Was unable to speak to him or leave a message because all i heard was "called not taking any calls at the moment" will be looking for a new contact.


07/29/2025 MHamersley - called 808-485-4263, "caller is unavailable, try call again later"; sent email: jason.taira@palimomi.org


Cancel: WO-13097596/WO-01292303 *this is a duplicate WO*

🔧 Work Performed
Completed FCO86600069, all required tests passed.
🔍 Technician Findings
N/A
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 23, 5:54 PM
Work Order: WO-01293696
Type: FCO
Priority: PC
Status: Ready for Release by Mandy Newman Jul 24, 8:52 AM
From: Entered
To: Ready for Release
Duration in Previous: 14h 58m
🚨 42.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Sep 22, 4:11 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 60d 7h
🚨 11.0 business days
👷
3 Technician Assigned Oct 6, 4:24 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-10-20T12:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 14d 0h
💵
3x Expenses Added Oct 7, 12:57 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 9.0 business days
🔧
Status: Tech On Site by Allan Klus Oct 20, 6:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 1h
⏱️
Labor Added Oct 20, 8:06 PM
Type: Labor
Status: Open
Qty: 2
🚗
3x Travel Added Oct 20, 8:56 PM
Type: Travel, Labor, Expenses
Status: Open
Qty: 11, 0.75
⏱️
Labor Added Oct 21, 12:19 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added Oct 21, 2:42 PM
Type: Labor, Travel
Status: Open
Qty: 1, 11
⏱️
2 2x Labor Added Oct 21, 7:20 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1d 1h
💵
Expenses Added Oct 22, 1:51 AM
Type: Expenses
Status: Open
Qty: 1
🚗
Status: Tech Off Site by Allan Klus Oct 22, 2:03 AM
From: Completed
To: Tech Off Site
Duration in Previous: 6h 42m
⚠️
Status: Incomplete by Allan Klus Oct 22, 2:11 AM
From: Tech Off Site
To: Incomplete
Duration in Previous: 8m
2.0 business days
💵
11x Expenses Added Oct 23, 2:10 PM
Type: Expenses
Status: Open
Qty: 1
2.0 business days
🚗
2 Travel Added Oct 25, 10:49 PM
Travel Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Incomplete
To: Closed
Duration in Previous: 3d 20h
1.0 business days
⏱️
2 Labor Added Oct 27, 11:30 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 12h
4.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 30, 1:12 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 3d 1h
🏁
Status: Closed by Allan Klus Oct 30, 4:40 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 28m
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 31, 8:43 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 3m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 8h
💰
Status: Invoiced by Josh Longway Nov 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m
2.0 business days
🧾
Invoice Created Nov 10, 4:36 PM
Invoice Number: SM-245850

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Ready for Scheduling
Duration: 10.5 business days (threshold: 1.0 business days)
Exceeded by 9.5 business days
Scheduled
Duration: 9.4 business days (threshold: 2.0 business days)
Exceeded by 7.4 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Oct 20, 8:00 AM
Created
Jul 23, 5:54 PM
Invoice #
SM-245850

Work Details (26)

Name Type Status Qty Amount Date
WL-02962013 Expenses Open 1 $721.55 Oct 7, 12:57 PM
WL-02962014 Expenses Open 1 $0.00 Oct 7, 12:57 PM
WL-02962015 Expenses Open 1 $0.00 Oct 7, 12:57 PM
WL-02977675 Labor Open 2 $190.00 Oct 20, 8:06 PM
WL-02977751 Travel Open 11 $0.00 Oct 20, 8:56 PM
WL-02977750 Labor Open 0.75 $400.00 Oct 20, 8:56 PM
WL-02977752 Expenses Open 1 $0.00 Oct 20, 8:57 PM
WL-02978340 Labor Open 0.5 $0.00 Oct 21, 12:19 PM
WL-02978558 Labor Open 1 $0.00 Oct 21, 2:42 PM
WL-02978559 Travel Open 11 $0.00 Oct 21, 2:42 PM
WL-02979084 Labor Open 4.75 $475.00 Oct 21, 7:20 PM
WL-02979085 Labor Open 0.75 $1,000.00 Oct 21, 7:20 PM
WL-02979464 Expenses Open 1 $0.00 Oct 22, 1:51 AM
WL-02981655 Expenses Open 1 $0.00 Oct 23, 2:10 PM
WL-02981656 Expenses Open 1 $0.00 Oct 23, 2:10 PM
WL-02981657 Expenses Open 1 $0.00 Oct 23, 2:10 PM
WL-02981658 Expenses Open 1 $0.00 Oct 23, 2:10 PM
WL-02981659 Expenses Open 1 $0.00 Oct 23, 2:10 PM
WL-02981660 Expenses Open 1 $0.00 Oct 23, 2:10 PM
WL-02981661 Expenses Open 1 $0.00 Oct 23, 2:10 PM
WL-02981662 Expenses Open 1 $0.00 Oct 23, 2:10 PM
WL-02981663 Expenses Open 1 $0.00 Oct 23, 2:10 PM
WL-02981664 Expenses Open 1 $0.00 Oct 23, 2:10 PM
WL-02981665 Expenses Open 1 $0.00 Oct 23, 2:10 PM
WL-02984447 Travel Open 11 $0.00 Oct 25, 10:49 PM
WL-02985221 Labor Open 0.016666666666667 $266.00 Oct 27, 11:30 AM

Details