Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01293697 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Pali Momi Medical Center — 98-1079 Moanalua Road, Aiea HI, 96701

Jul 23, 2025 → Oct 22, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (48 biz days early)
Active: 20 biz days
Paused: 41 biz days
🕐 Clock stopped: Completed (Oct 20, 2025)
▶ Clock Running
Status: Created
Jul 23 → Jul 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Sep 22, 2025
41 business days (not counted)
10d
▶ Clock Running
Status: Ready for Scheduling
Sep 22 → Oct 6, 2025
10 business days (counted)
Running total: 11 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Oct 6 → Oct 20, 2025
9 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 20 of ? biz days used
Created: Jul 23, 2025 Completed: Oct 20, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 23 → Jul 24 Created ▶ Running 1 1
Jul 24 → Sep 22 Ready for Release ⏸ Paused 41 —
Sep 22 → Oct 6 Ready for Scheduling ▶ Running 10 11
Oct 6 → Oct 20 Scheduled ▶ Running 9 20
Oct 20 → Oct 20 Tech On Site ▶ Running 0 20
Dispatch 1.3d
Holding 42.0d (excluded)
Coordinators 19.9d
Field Work 2.4d
Billing 1.6d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
42.0 days
Coordinators
19.9 days
Over SLA
Field Work
2.4 days
Over SLA
Billing
1.6 days
Over SLA
Created: Jul 23, 2025 Due: Dec 31, 2025 Completed: Oct 22, 2025 (70 days early)
📅
63.0 days Total Age
⏱️
42.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
18.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Allan Klus — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 19, 2025
Visit 2 Oct 20, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay 42.0 days stuck in "Ready for Release"
⏱️
Total Delay 18.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
42.0d
Ready for Scheduling
10.5d / 1.0d SLA
Scheduled
9.4d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
2.1d / 2.0d SLA
Closed
0.9d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/06/2025 - rec'd email from Ric Sagaysay ric.sagaysay@palimomi.org confirming FSE onsite for the 20th all day 21st all day 22nd in the morning if needed.

10/06/2025 - Called Rick Sagaysay at 808-485-4340. Called was picked up, but not responsive. Unable to LVM - sent F/U ric.sagaysay@palimomi.org proposing FSE onsite for the 20th all day 21st all day 22nd in the morning if needed.

09/30/2025 Cever sent email to ric.sagaysay@palimomi.org with planned onsite visit date options.

09/22/2025 MHamersley - called (808) 485-4263, Jason Taira, caller not available; called (808) 485-4340, spoke to Ric, POC, he confirmed the devices at his location. (Not assoc w/ Wilcox Memorial, different island) sending confirmation email: ric.sagaysay@palimomi.org


09/16/2025 YEspino Called 808-485-4340 to speak to Ric Sagaysay to verify the devices in question. The call could not connect will try back later.


09/04/2025 YEspino Called 808-485-4263 to speak to Jason over the 9 devices in question. Was unable to speak to him or leave a message because all i heard was "called not taking any calls at the moment" will be looking for a new contact.


07/29/2025 MHamersley - called 808-485-4263, "caller is unavailable, try call again later"; sent email: jason.taira@palimomi.org


WO-13097596 WO-01293697 2

WO-13098297 WO-01293696 7

Cancel: WO-13097596/WO-01292303 *this is a duplicate WO*

🔧 Work Performed
Completed FCO86600069, all required tests passed.
🔍 Technician Findings
N/A
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 23, 5:54 PM
Work Order: WO-01293697
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 24, 8:52 AM
From: Entered
To: Ready for Release
Duration in Previous: 14h 58m
🚨 42.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Sep 22, 4:06 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 60d 7h
🚨 11.0 business days
👷
▶
3 Technician Assigned Oct 6, 4:27 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-10-20T12:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 14d 0h
⚠️ 9.9 business days
🔧
▶
2 Status: Tech On Site Oct 20, 3:22 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 17.5
⏱️
Labor Added Oct 20, 3:27 PM
Type: Labor
Status: Open
Qty: 1.25
⏱️
▶
3 Labor Added Oct 20, 5:36 PM
Labor Added → Status: Completed → Status: Tech Off Site
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 2h 15m
🚗
Status: Tech Off Site by Allan Klus
From: Completed
To: Tech Off Site
Duration in Previous: 2m
⏳ 2.1 business days
🚗
▶
2 2x Travel Added Oct 22, 2:10 AM
2x Travel Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 1d 8h
⏱️
Labor Added Oct 22, 9:15 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 22, 9:22 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 7h 11m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Oct 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m
⚠️ 6.0 business days
🧾
Invoice Created Oct 31, 2:34 PM
Invoice Number: SM-244544

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Ready for Scheduling
Duration: 10.5 business days (threshold: 1.0 business days)
Exceeded by 9.5 business days
Scheduled
Duration: 9.4 business days (threshold: 2.0 business days)
Exceeded by 7.4 business days
Tech Off Site
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 0.5 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Oct 20, 8:00 AM
Created
Jul 23, 5:54 PM
Invoice #
SM-244544

Work Details (6)

Name Type Status Qty Amount Date
WL-02977161 Labor Open 17.5 $0.00 Oct 20, 3:24 PM
WL-02977162 Labor Open 1.25 $400.00 Oct 20, 3:27 PM
WL-02977474 Labor Open 2.5 $190.00 Oct 20, 5:36 PM
WL-02979465 Travel Open 53 $0.00 Oct 22, 2:10 AM
WL-02979466 Travel Open 8 $0.00 Oct 22, 2:10 AM
WL-02979556 Labor Open 0.016666666666667 $76.00 Oct 22, 9:15 AM

Details