Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01293707 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Amg Specialty Hopsital Las Vegas — 4015 Mcleod Dr, LAS VEGAS NV, 89121

Jul 23, 2025 → Oct 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (58 biz days early)
Active: 9 biz days
Paused: 42 biz days
🕐 Clock stopped: Completed (Oct 4, 2025)
▶ Clock Running
Status: Created
Jul 23 → Jul 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸42d
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Sep 23, 2025
42 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 23 → Sep 26, 2025
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 26 → Sep 30, 2025
2 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 30 → Oct 4, 2025
3 business days (counted)
Running total: 9 of ? biz days used
Created: Jul 23, 2025 Completed: Oct 4, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 23 → Jul 24 Created ▶ Running 1 1
Jul 24 → Sep 23 Ready for Release ⏸ Paused 42 —
Sep 23 → Sep 26 Ready for Scheduling ▶ Running 3 4
Sep 26 → Sep 30 Scheduled ▶ Running 2 6
Sep 30 → Oct 4 Tech On Site ▶ Running 3 9
Dispatch 1.3d
Holding 43.0d (excluded)
Coordinators 6.7d
Field Work 3.8d
Billing 1.4d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
43.0 days
Coordinators
6.7 days
Over SLA
Field Work
3.8 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jul 23, 2025 Due: Dec 31, 2025 Completed: Oct 4, 2025 (88 days early)
📅
51.3 days Total Age
⏱️
43.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
11.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
26 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Ryan Lewis — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 29, 2025
Visit 2 Sep 30, 2025
Visit 3 Oct 3, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay 43.0 days stuck in "Ready for Release"
⏱️
Total Delay 11.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
43.0d
Ready for Scheduling
3.7d / 1.0d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
3.8d / 1.0d SLA
Closed
5.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/26/2025 EMartin sent email to vpalomo@amgihm.com & mpitts@amgihm.com advising FSE onsite 10/02/25 to complete devices

09/23/2025 MHamersley - recd call from Vince, 702-771-0047, he confirmed both devices at his location; FSE Cred: none, call for escort; include Marla Pitts in all communications; sending confirmation email: vpalomo@amgihm.com & mpitts@amgihm.com 


09/23/2025 EMartin called (702) 771-0047 / Vince Palomo vpalomo@amgihm.com left VM sent follow email 

called (702) 433-2200 / Marla Pitts in RT left VM sent follow email


09/22/2025 YEspino Called 702-433-2200 to verify the devices in question. Asked to be transferred over to the biomed dept, Was unable to speak to anybody so i left a message. 


09/02/2025 RFosbury called 702-433-2200 Left VM and sending follow up email to mpitts@amgihm.com


08/14/2025 MHamersley - called 702-433-2200, transferred to Respiratory Dept, call went to Marla Pitts' VM/LM; sent email: mpitts@amgihm.com


V60 Ventilators: 100176314 & 100177561

🔧 Work Performed
FCO
🔍 Technician Findings
FCO
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 23, 5:54 PM
Work Order: WO-01293707
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 24, 8:52 AM
From: Entered
To: Ready for Release
Duration in Previous: 14h 57m
🚨 43.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Sep 23, 2:19 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 61d 5h
⏳ 4.0 business days
👷
▶
3 Technician Assigned Sep 26, 11:52 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 21h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-02T16:00:00.000+0000, 2025-10-02T12:00:00.000+0000
⏳ 3.0 business days
🔧
▶
2 Status: Tech On Site Sep 30, 1:23 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 8, 1.25
⏱️
▶
2 2x Labor Added Sep 30, 2:10 PM
2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1
⏳ 3.0 business days
💵
▶
3 11x Expenses Added Oct 2, 4:01 PM
11x Expenses Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
💵
Expenses Added Oct 2, 4:12 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 Labor Added Oct 4, 6:50 PM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Oct 4, 7:34 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Ryan Lewis Oct 4, 7:52 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4d 6h, 0m
⚠️ 5.0 business days
⏱️
Labor Added Oct 13, 12:51 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 13, 1:17 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 8d 17h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 3h
💰
Status: Invoiced by Josh Longway Oct 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 51m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:41 AM
Invoice Number: SM-243870

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Ryan Lewis
Scheduled
Oct 2, 8:00 AM
Created
Jul 23, 5:54 PM
Invoice #
SM-243870

Work Details (26)

Name Type Status Qty Amount Date
WL-02954462 Labor Open 1 $95.00 Sep 30, 1:25 PM
WL-02954460 Labor Open 8 $0.00 Sep 30, 1:25 PM
WL-02954461 Labor Open 1.25 $200.00 Sep 30, 1:25 PM
WL-02954545 Labor Open 1 $0.00 Sep 30, 2:10 PM
WL-02954546 Labor Open 0.25 $200.00 Sep 30, 2:10 PM
WL-02954548 Labor Open 1 $95.00 Sep 30, 2:12 PM
WL-02954549 Labor Open 1 $0.00 Sep 30, 2:12 PM
WL-02957854 Expenses Open 1 $0.00 Oct 2, 4:01 PM
WL-02957849 Expenses Open 1 $0.00 Oct 2, 4:01 PM
WL-02957850 Expenses Open 1 $0.00 Oct 2, 4:01 PM
WL-02957851 Expenses Open 1 $0.00 Oct 2, 4:01 PM
WL-02957852 Expenses Open 1 $0.00 Oct 2, 4:01 PM
WL-02957853 Expenses Open 1 $0.00 Oct 2, 4:01 PM
WL-02957855 Expenses Open 1 $0.00 Oct 2, 4:01 PM
WL-02957856 Expenses Open 1 $0.00 Oct 2, 4:01 PM
WL-02957857 Expenses Open 1 $0.00 Oct 2, 4:01 PM
WL-02957858 Expenses Open 1 $0.00 Oct 2, 4:01 PM
WL-02957859 Expenses Open 1 $0.00 Oct 2, 4:01 PM
WL-02957864 Labor Open 2 $0.00 Oct 2, 4:03 PM
WL-02957866 Labor Open 1.5 $0.00 Oct 2, 4:04 PM
WL-02957877 Expenses Open 1 $0.00 Oct 2, 4:12 PM
WL-02960210 Labor Open 11 $0.00 Oct 4, 6:50 PM
WL-02960211 Expenses Open 1 $0.00 Oct 4, 6:52 PM
WL-02960220 Expenses Open 1 $0.00 Oct 4, 7:34 PM
WL-02960222 Expenses Open 1 $0.00 Oct 4, 7:38 PM
WL-02968588 Labor Open 0.016666666666667 $76.00 Oct 13, 12:51 PM

Details