Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01293711 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Southern Hills Hospital — 9300 W Sunset Rd, Las Vegas NV, 89148

Jul 23, 2025 → Nov 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (29 biz days early)
Active: 39 biz days
Paused: 41 biz days
🕐 Clock stopped: Completed (Nov 17, 2025)
▶ Clock Running
Status: Created
Jul 23 → Jul 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Sep 22, 2025
41 business days (not counted)
11d
▶ Clock Running
Status: Scheduled
Sep 22 → Oct 7, 2025
11 business days (counted)
Running total: 12 of ? biz days used
11d
▶ Clock Running
Status: Ready for Scheduling
Oct 7 → Oct 23, 2025
11 business days (counted)
Running total: 23 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Oct 23 → Nov 17, 2025
16 business days (counted)
Running total: 39 of ? biz days used
Created: Jul 23, 2025 Completed: Nov 17, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 23 → Jul 24 Created ▶ Running 1 1
Jul 24 → Sep 22 Ready for Release ⏸ Paused 41 —
Sep 22 → Oct 7 Scheduled ▶ Running 11 12
Oct 7 → Oct 23 Ready for Scheduling ▶ Running 11 23
Oct 23 → Nov 17 Scheduled ▶ Running 16 39
Dispatch 1.3d
Holding 42.0d (excluded)
Coordinators 40.6d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
42.0 days
Coordinators
40.6 days
Over SLA
Created: Jul 23, 2025 Due: Dec 31, 2025 Completed: Nov 17, 2025 (44 days early)
📅
80.1 days Total Age
⏱️
42.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
37.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay 42.0 days stuck in "Ready for Release"
⏱️
Total Delay 37.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
42.0d
Scheduled
28.8d / 2.0d SLA
Ready for Scheduling
11.8d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/06/2025 EMartin dispatching to Fady per request ub regional meeting as he has parts from FSE for this site 10/23/2025 EMartin dispatching to FSE for aged parts

10/07/2025 EMartin per FSE device was not available when onsite lsat per notes from previous WO 

S/N 201026869 is located at ER at the Lakes, 3325 S Fort Apache Rd, Las Vegas, NV 89117


09/22/2025 EMartin dispatching to FSE for continuation of devices

Internal Note: 08/14/2025 MNewman - this WO is a duplicate. Please use WO-12173295 on same case. Once all IPs are completed, this will be cancelled.

🔧 Work Performed
no work performed , parts clean up
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 23, 5:54 PM
Work Order: WO-01293711
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 24, 8:52 AM
From: Entered
To: Ready for Release
Duration in Previous: 14h 57m
🚨 42.0 business days
👷
▶
3 Technician Assigned Sep 22, 9:52 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 60d 1h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-22T16:00:00.000+0000, 2025-09-22T12:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Erin Martin Oct 1, 10:20 AM
Scheduled For: 2025-09-29T12:00:00.000+0000
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Erin Martin Oct 7, 1:57 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 15d 4h
🚨 12.0 business days
📅
▶
3 Dispatch Scheduled Oct 23, 10:11 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Erin Martin
Technician: Ryan Lewis
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 15d 20h
🚨 11.0 business days
👷
▶
2 Technician Assigned Nov 6, 2:36 PM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-07T13:00:00.000+0000
⚠️ 6.2 business days
📅
▶
3 Dispatch Scheduled Nov 17, 1:20 AM
Dispatch Scheduled → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 24d 16h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 18, 12:16 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 10h, 0m
⚠️ 5.0 business days
🧾
Invoice Created Nov 24, 9:28 AM
Invoice Number: SM-246841

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Ready for Scheduling
Duration: 11.8 business days (threshold: 1.0 business days)
Exceeded by 10.8 business days
Scheduled
Duration: 16.8 business days (threshold: 2.0 business days)
Exceeded by 14.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Nov 17, 8:00 AM
Created
Jul 23, 5:54 PM
Invoice #
SM-246841

Work Details (1)

Name Type Status Qty Amount Date
WL-03009434 Labor Open 0.016666666666667 $0.00 Nov 17, 1:22 AM

Details