📍 Berger Transfer & Storage — 600 E Cheyenne Ave, North Las Vegas NV, 89030
Jul 23, 2025 → Oct 13, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (53 biz days early)
Active: 19 biz days
Paused: 37 biz days
🕐 Clock stopped: Invoiced (Oct 13, 2025)
▶ Clock Running
Status: Created
Jul 23 → Jul 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸37d
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Sep 16, 2025
37 business days (not counted)
5d
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 23, 2025
5 business days (counted)
Running total: 6 of ? biz days used
10d
▶ Clock Running
Status: On Hold
Sep 23 → Oct 7, 2025
10 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 7 → Oct 11, 2025
3 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Completed
Oct 11 → Oct 11, 2025
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Oct 11 → Oct 12, 2025
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Incomplete
Oct 12 → Oct 13, 2025
0 business days (counted)
Running total: 19 of ? biz days used
Created: Jul 23, 2025Invoiced: Oct 13, 2025
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Jul 23 → Jul 24
Created
▶ Running
1
1
Jul 24 → Sep 16
Ready for Release
⏸ Paused
37
—
Sep 16 → Sep 23
Ready for Scheduling
▶ Running
5
6
Sep 23 → Oct 7
On Hold
▶ Running
10
16
Oct 7 → Oct 11
Scheduled
▶ Running
3
19
Oct 11 → Oct 11
Completed
▶ Running
0
19
Oct 11 → Oct 12
Tech Off Site
▶ Running
0
19
Oct 12 → Oct 13
Incomplete
▶ Running
0
19
Dispatch1.3d
Holding49.0d (excluded)
Coordinators10.0d
Billing1.4d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding(excluded from total)
49.0 days
Coordinators
10.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jul 23, 2025
Due: Dec 31, 2025
Completed: Oct 13, 2025 (79 days early)
📅
56.3 daysTotal Age
⏱️
38.0d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
9.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 224 days old
🚨
Primary Delay38.0 days stuck in "Ready for Release"
⏱️
Total Delay9.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
38.0d
Ready for Scheduling
6.0d / 1.0d SLA
On Hold
11.0d
Scheduled
4.0d / 2.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Incomplete
0.0d
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/07/2025 Cever dispatched to FSE per Fady to close
09/15/2025 MHamersley - called 866-969-5040, phone disconnected during transfer; called 702-569-6905, spoke to Anthony Coviello, he said all Philips Ventilators have been sold, no longer at facility, and don't know where they ended up; sent: anthony.coviello@uhsinc.com
V60 Ventilator 100266417
*email attached*
🔧Work Performed
Customer advised that the dvice is not located in their facility.
🔍Technician Findings
FCO86600069
⚠️Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄Description
V60 Ventilator
📞Call Description
FCO86600069
📋
0-0-0
Completed Oct 14, 2025
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
FCO86600069
CSR – signed and uploaded to ServiceMax – YES
📧
Email: Philips Field Safety Notice - FCO86600069 - Philips V60 Ventilator FCO - Berger Transfer & Storage - North Las Vegas, NV - WO-09965366
Completed Sep 16, 2025
To: anthony.coviello@uhsinc.com
CC: central.scheduling@emsar.com; mary.hamersley@emsar.com
BCC:
Attachment: 4112709_FCO69 Customer Letter_FINAL.pdf, FCO86600069A Intertek labeling.pdf
Subject: Philips Field Safety Notice - FCO86600069 - Philips V60 Ventilator FCO - Berger Transfer & Storage - North Las Vegas, NV - WO-09965366
Body:
Hi Anthony,
Thank you for taking my call today regarding the Filed Safety Notice issued by Philips for the V60 Ventilator. During our call, you indicated that you
📞
Live Call_Confirmed Devices During Call
Completed Sep 16, 2025
09/15/2025 MHamersley - called 866-969-5040, phone disconnected during transfer; called 702-569-6905, spoke to Anthony Coviello, he said all Philips Ventilators have been sold, no longer at facility, and don't know where they ended up.
📞
Live Call_No Answer Unable to Leave Message
Completed Sep 16, 2025
09/15/2025 MHamersley - called 866-969-5040, phone disconnected during transfer
📅
WO-01293712 - FCO - V60 Vent - North Las Vegas - Berger Transfer & Storage
Oct 8, 2025 8:00am – 5:00pm
Work Order: WO-01293712
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-09965366
Location: Berger Transfer & Storage
Address: 600 E Cheyenne Ave, North Las Vegas, NV 89030
Manufacturer: Philips Healthcare
Model #: V60 Vent
Serial #: 100266417
Contact Name: Anthony Coviello
Contact Phone: 702-56
MSG
RE EXTERNAL Philips Field Safety Notice - FCO86600069 - Philips V60 Ventilator FCO - Berger Transfer Storage - North Las Vegas NV - WO-09965366
Sep 16, 2025
Timeline
📋
Work Order Created Jul 23, 5:54 PM
Work Order:WO-01293712
Type:FCO
Priority:PC
✅
Status: Ready for Release by Mandy NewmanJul 24, 8:52 AM
From:Entered
To:Ready for Release
Duration in Previous:14h 57m
🚨38.0 business days
📅
Status: Ready for Scheduling by Mary HamersleySep 16, 12:07 PM