Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01293715 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Desert View Regional Hospital — 360 S Lola Ln, Pahrump NV, 89048

Jul 23, 2025 → Dec 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (17 biz days early)
Active: 15 biz days
Paused: 77 biz days
🕐 Clock stopped: Completed (Dec 6, 2025)
▶ Clock Running
Status: Created
Jul 23 → Jul 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸77d
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Nov 13, 2025
77 business days (not counted)
8d
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Nov 25, 2025
8 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 25 → Dec 4, 2025
5 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 6, 2025
1 business day (counted)
Running total: 15 of ? biz days used
Created: Jul 23, 2025 Completed: Dec 6, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 23 → Jul 24 Created ▶ Running 1 1
Jul 24 → Nov 13 Ready for Release ⏸ Paused 77 —
Nov 13 → Nov 25 Ready for Scheduling ▶ Running 8 9
Nov 25 → Dec 4 Scheduled ▶ Running 5 14
Dec 4 → Dec 6 Tech On Site ▶ Running 1 15
Dispatch 1.3d
Holding 78.0d (excluded)
Coordinators 14.4d
Field Work 1.0d
Billing 1.4d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
78.0 days
Coordinators
14.4 days
Over SLA
Field Work
1.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jul 23, 2025 Due: Dec 31, 2025 Completed: Dec 6, 2025 (25 days early)
📅
92.3 days Total Age
⏱️
78.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
12.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay 78.0 days stuck in "Ready for Release"
⏱️
Total Delay 12.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
78.0d
Ready for Scheduling
8.8d / 1.0d SLA
Scheduled
5.6d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/28/20254 - MRivas - parts ordered:

453561544541 qty. 3

ship to:

Desert View Regional Hospital

ATTN: Kervin Lacson 

360 S Lola Ln Pahrump, NV 89048

11/25/2025 EMartin sent email to Kervin advising FSE onsite 12/04-12/05 to complete devices

11/13/2025 MHamersley - recd email from Kervin confirming all devices


11/13/2025 MHamersley - called 442-332-1985, spoke to Kervin, he will look at email and respond soon; sent f/u email: Kervin.lacson@uhsinc.com 


10/13/2025 MHamersley - called 442-332-1985, spoke to Kervin, sending f/u email: Kervin.lacson@uhsinc.com


09/23/2025 EMartin called 442-332-1985 / Kervin went straight to VM; called (775) 751-7124 / spk with rep stated he was in imaging transferred me to his director Denise Bates stated she would give contact info to RT director to return call Kervin is in biomed and will be onsite tomorrow 


9/2/25 MKlose called 442-332-1985, got VM/LM, sent F/U email: Kervin.lacson@uhsinc.com


08/06/2025 MHamersley - called 702-777-7823, this number is Rio Hotel & Casino; called 442-332-1985, spoke to Kervin, sent email: Kervin.lacson@uhsinc.com


WO-12155168: 

Trilogy EV300 Ventilator H29560474F113

Trilogy EV300 Ventilator H2956048217ED

WO-09963105:

V60 Ventilator 201030455

V60 Ventilator 201030641

V60 Ventilator 100377033

🔧 Work Performed
Implemented FCO86600069 per FCO and service guide instructions. All tests passed. Device returned to use.
🔍 Technician Findings
FCO implemented.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 23, 5:54 PM
Work Order: WO-01293715
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 24, 8:52 AM
From: Entered
To: Ready for Release
Duration in Previous: 14h 57m
🚨 78.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Nov 13, 12:40 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 112d 4h
⚠️ 9.0 business days
📅
▶
4 Dispatch Scheduled Nov 25, 2:21 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 12d 1h
👷
Technician Assigned by Erin Martin
Technician: Marvin Rivas
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-04T13:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Marvin Rivas Dec 4, 6:49 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 4h
⏳ 1.6 business days
⏱️
▶
2 Labor Added Dec 6, 11:23 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3
💵
Expenses Added Dec 6, 12:50 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Marvin Rivas Dec 6, 5:51 PM
From: Tech On Site
To: Completed
Duration in Previous: 1d 23h
🏁
Status: Closed by Marvin Rivas Dec 6, 6:04 PM
From: Completed
To: Closed
Duration in Previous: 12m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Dec 8, 12:58 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 18h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:45 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Dec 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 15m

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Ready for Scheduling
Duration: 8.8 business days (threshold: 1.0 business days)
Exceeded by 7.8 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Marvin Rivas
Scheduled
Dec 4, 8:00 AM
Created
Jul 23, 5:54 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03029203 Labor Open 8.25 $600.00 Dec 6, 11:23 AM
WL-03029208 Labor Open 3 $285.00 Dec 6, 11:24 AM
WL-03029257 Expenses Open 1 $466.84 Dec 6, 12:50 PM
WL-03030089 Labor Open 0.016666666666667 $114.00 Dec 8, 12:58 PM

Details