📍 Park City Medical Center — 900 Round Valley Dr, Park City UT, 84060
Jul 23, 2025 → Oct 31, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (39 biz days early)
Active: 32 biz days
Paused: 38 biz days
🕐 Clock stopped: Completed (Oct 31, 2025)
▶ Clock Running
Status: Created
Jul 23 → Jul 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸38d
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Sep 17, 2025
38 business days (not counted)
20d
▶ Clock Running
Status: Ready for Scheduling
Sep 17 → Oct 16, 2025
20 business days (counted)
Running total: 21 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Oct 16 → Oct 31, 2025
11 business days (counted)
Running total: 32 of ? biz days used
Created: Jul 23, 2025Completed: Oct 31, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jul 23 → Jul 24
Created
▶ Running
1
1
Jul 24 → Sep 17
Ready for Release
⏸ Paused
38
—
Sep 17 → Oct 16
Ready for Scheduling
▶ Running
20
21
Oct 16 → Oct 31
Scheduled
▶ Running
11
32
Dispatch1.3d
Holding39.0d (excluded)
Coordinators32.2d
Billing1.3d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding(excluded from total)
39.0 days
Coordinators
32.2 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jul 23, 2025
Due: Dec 31, 2025
Completed: Oct 31, 2025 (61 days early)
📅
70.3 daysTotal Age
⏱️
39.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
31.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Oct 30, 2025
Visit 2Oct 31, 2025
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay39.0 days stuck in "Ready for Release"
⏱️
Total Delay31.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
39.0d
Ready for Scheduling
20.2d / 1.0d SLA
Scheduled
12.0d / 2.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/15/2025 ALuman - called Joel Ponce 435-658-7143 to schedule. FSE available today. Line continued to ring with No answer and automatically hung up w/out ability to leave a VM. Followed up with email to joel.ponce@imail.org
09/17/2025 MHamersley - recd email from Joel confirming devices at his location
09/17/2025 MHamersley - called 435-658-7143, spoke to Joel, he will go look at SNs and reply to email soon; sent f/u email: joel.ponce@imail.org
08/14/2025 Rbailey - Called 435.658.7000 Spoke with Oper. She said the 2 numbers for BioMed are 435.658.7143 & 801.442.4459(Dispatch #) Xfer'd to CE. Spoke with Joel (Joe-EL) Ponce (Pone-Say) he wasn't at computer to check devices but provided email address. Sending Email
joel.ponce@imail.org
08/13/2025 Rbailey - Called 435.658.7000 Asked for BioMed. Oper said connecting to BioMed/CE. Phone just rang and rang. disconnected
🔧Work Performed
F.K–Implemented FCO86600069 as per FCO Instructions, all required T&V results passed.
🔍Technician Findings
FCO86600069
⚠️Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄Description
V60 Ventilator
📞Call Description
FCO86600069
📋
0-0-0
Completed Nov 7, 2025
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
FCO86600069
i. Tools: electrical safety analyzer, Torque Screwdriver - YES
ii. Prontoforms – uploaded and correct template - YES
iii. DRPTA – uploaded - YES
CSR – signed and uploaded to ServiceMax – YES
v. Part- Appropriate quantity (only if ordered) -YES
vi. EMSAR Requirements (do not include in task subject count): - Picture of device- YES
📧
Email_Response Confirmed
Completed Sep 17, 2025
09/17/2025 MHamersley - recd email from Joel confirming devices at his location
📧
Live Call_Followed Up With Email
Completed Sep 17, 2025
09/17/2025 MHamersley - called 435-658-7143, spoke to Joel, he will go look at SNs and reply to email soon; sent f/u email: joel.ponce@imail.org
📧
Email: Philips Field Safety Notice - FCO86600069 - Philips V60 Ventilator FCO - Park City Medical Center - Park City, UT -WO-09964493
Completed Aug 14, 2025
To: joel.ponce@imail.org
CC: ashley.luman@emsar.com; central.scheduling@emsar.com; ricky.bailey@emsar.com
BCC: ricky.bailey@emsar.com
Attachment: 4112709_FCO69 Customer Letter_FINAL.pdf, FCO86600069A Intertek labeling.pdf
Subject: Philips Field Safety Notice - FCO86600069 - Philips V60 Ventilator FCO - Park City Medical Center - Park City, UT -WO-09964493
Body:
Hi Joel,
Thank you for taking my call today. As discussed, I am assisting Ashley Luman and this is a follow-up communication to provid
📧
Live Call_Followed Up With Email
Completed Aug 14, 2025
08/14/2025 Rbailey - Called 435.658.7000 Spoke with Oper. She said the 2 numbers for BioMed are 435.658.7143 & 801.442.4459(Dispatch #) Xfer'd to CE. Spoke with Joel (Joe-EL) Ponce (Pone-Say) he wasn't at computer to check devices but provided email address. Sending Email
joel.ponce@imail.org
📞
Live Call_ Left Message
Completed Aug 13, 2025
08/13/2025 Rbailey - Called 435.658.7000 Asked for BioMed. Oper said connecting to BioMed/CE. Phone just rang and rang. disconnected
📅
WO-01293720 - FCO - V60 Vent - Park City - Park City Medical Center
Oct 30, 2025 8:00am – 10:00am
Work Order: WO-01293720
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-09964493
Location: Park City Medical Center
Address: 900 Round Valley Dr, Park City, UT 84060
Manufacturer: Philips Healthcare
Model #: V60 Vent
Serial #: 100174647
Contact Name: Joel Ponce
Contact Phone: 435-658-7143
Conta
Timeline
📋
Work Order Created Jul 23, 5:54 PM
Work Order:WO-01293720
Type:FCO
Priority:PC
✅
Status: Ready for Release by Mandy NewmanJul 24, 8:52 AM
From:Entered
To:Ready for Release
Duration in Previous:14h 57m
🚨39.0 business days
📅
Status: Ready for Scheduling by Mary HamersleySep 17, 6:11 PM