Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01293721 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Northern Utah Healthcare Corporation DBA St Mark's Hospital — 1200 E 3900 S, Salt Lake City UT, 84124

Jul 23, 2025 → Oct 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (49 biz days early)
Active: 17 biz days
Paused: 43 biz days
🕐 Clock stopped: Tech Off Site (Oct 17, 2025)
▶ Clock Running
Status: Created
Jul 23 → Jul 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Sep 24, 2025
43 business days (not counted)
14d
▶ Clock Running
Status: Ready for Scheduling
Sep 24 → Oct 15, 2025
14 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 15 → Oct 16, 2025
1 business day (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 17, 2025
1 business day (counted)
Running total: 17 of ? biz days used
Created: Jul 23, 2025 Tech Off Site: Oct 17, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 23 → Jul 24 Created ▶ Running 1 1
Jul 24 → Sep 24 Ready for Release ⏸ Paused 43 —
Sep 24 → Oct 15 Ready for Scheduling ▶ Running 14 15
Oct 15 → Oct 16 Scheduled ▶ Running 1 16
Oct 16 → Oct 17 Tech On Site ▶ Running 1 17
Dispatch 1.3d
Holding 44.0d (excluded)
Coordinators 16.0d
Field Work 2.7d
Billing 1.6d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
44.0 days
Coordinators
16.0 days
Over SLA
Field Work
2.7 days
Over SLA
Billing
1.6 days
Over SLA
Created: Jul 23, 2025 Due: Dec 31, 2025 Completed: Oct 18, 2025 (74 days early)
📅
60.3 days Total Age
⏱️
44.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
15.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 16, 2025
Visit 2 Oct 18, 2025

AI Analysis

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Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay 44.0 days stuck in "Ready for Release"
⏱️
Total Delay 15.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
44.0d
Ready for Scheduling
14.6d / 1.0d SLA
Scheduled
1.5d / 2.0d SLA
Tech On Site
1.7d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/15/2025 ALuman - called Candace Carter 801-268-7038 to alert her of FSE arriving tomorrow to complete FCO. Sent email to candace.carter@gehealthcare.com

09/24/2025 YEspino Called 801-268-7038 to verify the devices in question. Was able to speak to Candace from GE and she was able to confirm the 3 devices in question. locations was confirmed and she is POC. Email: candace.carter@gehealthcare.com 


09/17/2025 MHamersley - called 801-268-7038, call went to GE Bio Med VM/LM; sent email: vinita.lennon@gehealthcare.com


08/13/2025 Rbailey - Called 801.268.7111 Asked for BioMed. Xfer'd to message that said GE BioMed. Left VM for FU

WO-01293721

WO-01293657


08/13/2025 Rbailey - Called 801.268.7178 the number on the PWO for Jeremy Barber. NA VM message had name Jillian Petry. Left VM for FU

🔧 Work Performed
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍 Technician Findings
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 23, 5:54 PM
Work Order: WO-01293721
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 24, 8:52 AM
From: Entered
To: Ready for Release
Duration in Previous: 14h 57m
🚨 44.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Sep 24, 3:25 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 62d 6h
🚨 15.0 business days
👷
▶
3 Technician Assigned Oct 15, 4:11 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-10-16T04:00:00.000+0000, 2025-10-16T00:00:00.000+0000, 2025-10-16T12:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 21d 0h
🔧
Status: Tech On Site by Konstantin Barsky Oct 16, 11:06 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 18h 55m
🚗
Status: Tech Off Site by Konstantin Barsky Oct 17, 1:42 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 14h 35m
⏱️
3x Labor Added Oct 17, 10:24 PM
Type: Labor
Status: Open
Qty: 1, 0.5
💵
Expenses Added Oct 18, 6:02 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Oct 18, 6:08 PM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Oct 18, 6:15 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 Expenses Added Oct 18, 7:08 PM
Expenses Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Konstantin Barsky
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1d 17h, 0m
⏳ 1.0 business days
⏱️
Labor Added Oct 20, 11:15 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 20, 11:22 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 16h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 3:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Oct 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 35m
🚨 20.0 business days
🧾
Invoice Created Nov 21, 3:42 PM
Invoice Number: SM-244545

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Ready for Scheduling
Duration: 14.6 business days (threshold: 1.0 business days)
Exceeded by 13.6 business days
Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Oct 16, 8:00 AM
Created
Jul 23, 5:54 PM
Invoice #
SM-244545

Work Details (10)

Name Type Status Qty Amount Date
WL-02975790 Labor Open 1 $95.00 Oct 17, 10:24 PM
WL-02975791 Labor Open 0.5 $200.00 Oct 17, 10:24 PM
WL-02975789 Labor Open 0.5 $0.00 Oct 17, 10:24 PM
WL-02976136 Expenses Open 1 $445.19 Oct 18, 6:02 PM
WL-02976137 Expenses Open 1 $0.00 Oct 18, 6:08 PM
WL-02976138 Expenses Open 1 $0.00 Oct 18, 6:15 PM
WL-02976139 Expenses Open 1 $0.00 Oct 18, 6:15 PM
WL-02976143 Expenses Open 1 $0.00 Oct 18, 7:08 PM
WL-02976146 Labor Open 0.25 $0.00 Oct 18, 7:10 PM
WL-02976905 Labor Open 0.016666666666667 $38.00 Oct 20, 11:15 AM

Details