Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01293722 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Shriners Hospital for Children — 1275 E Fairfax Rd, Salt Lake City UT, 84103

Jul 23, 2025 → Oct 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (61 biz days early)
Active: 10 biz days
Paused: 38 biz days
🕐 Clock stopped: Tech Off Site (Sep 30, 2025)
▶ Clock Running
Status: Created
Jul 23 → Jul 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸38d
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Sep 17, 2025
38 business days (not counted)
5d
▶ Clock Running
Status: Ready for Scheduling
Sep 17 → Sep 24, 2025
5 business days (counted)
Running total: 6 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 24 → Sep 30, 2025
4 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 10 of ? biz days used
Created: Jul 23, 2025 Tech Off Site: Sep 30, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 23 → Jul 24 Created ▶ Running 1 1
Jul 24 → Sep 17 Ready for Release ⏸ Paused 38 —
Sep 17 → Sep 24 Ready for Scheduling ▶ Running 5 6
Sep 24 → Sep 30 Scheduled ▶ Running 4 10
Sep 30 → Sep 30 Tech On Site ▶ Running 0 10
Dispatch 1.3d
Holding 39.0d (excluded)
Coordinators 10.1d
Field Work 3.8d
Billing 1.4d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
39.0 days
Coordinators
10.1 days
Over SLA
Field Work
3.8 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jul 23, 2025 Due: Dec 31, 2025 Completed: Oct 4, 2025 (88 days early)
📅
51.3 days Total Age
⏱️
39.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
15.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 30, 2025
Visit 2 Oct 4, 2025

AI Analysis

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Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay 39.0 days stuck in "Ready for Release"
⏱️
Total Delay 15.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
39.0d
Ready for Scheduling
5.2d / 1.0d SLA
Scheduled
4.8d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
3.8d / 1.0d SLA
Closed
5.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/24/2025 ALuman - dispatch to Konstantin Barskiy to complete week of 9/29. Email sent to Alishia Clausing

08/25/2025 MHamersley- rcvd email from Alishia Clausing, stating "We do have the Phillips V60 ventilator that is noted. However. it has not been in use for about 4 years. We are currently in the process of listing it, along with our other OR equipment, with a 3rd party vendor to sell. if you still want to place this machine on your schedule for relabeling, I can take care of that"


08/21/2025 MHamersley - called 801-536-3500, Debbie Mitchell, call went to VM/LM; called 801-641-5054, spoke to Dwayne, he said Shriners Hospital is now just a clinic and he doesn't think they have any V60 Vents anymore; sent emails: dmitchell@shrinenet.org; dwayne@bio-medenginc.com


V60 Ventilator 201017936

🔧 Work Performed
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍 Technician Findings
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 23, 5:54 PM
Work Order: WO-01293722
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 24, 8:52 AM
From: Entered
To: Ready for Release
Duration in Previous: 14h 57m
🚨 39.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Sep 17, 6:22 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 55d 9h
⚠️ 5.7 business days
👷
▶
4 Technician Assigned Sep 24, 1:13 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-09-29T04:00:00.000+0000, 2025-09-29T00:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 18h
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-09-29T12:00:00.000+0000
💵
3x Expenses Added Sep 24, 3:34 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
🔧
Status: Tech On Site by Konstantin Barsky Sep 30, 1:17 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 0h
🚗
Status: Tech Off Site by Konstantin Barsky Sep 30, 1:33 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 16m, 0m
⏱️
3x Labor Added Sep 30, 1:55 PM
Type: Labor
Status: Open
Qty: 0.5, 1
⏳ 4.0 business days
⏱️
Labor Added Oct 4, 2:45 PM
Type: Labor
Status: Open
Qty: 0.25
💵
▶
2 3x Expenses Added Oct 4, 3:07 PM
3x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Oct 4, 3:15 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 Expenses Added Oct 4, 4:13 PM
Expenses Added → 3x Expenses Added → 2x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Konstantin Barsky Oct 4, 4:19 PM
From: Completed
To: Closed
Duration in Previous: 4d 2h
⚠️ 5.0 business days
⏱️
Labor Added Oct 13, 12:58 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 13, 1:18 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 8d 20h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 3h
💰
Status: Invoiced by Josh Longway Oct 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 51m
⚠️ 6.0 business days
🧾
Invoice Created Oct 24, 5:55 PM
Invoice Number: SM-243875

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Ready for Scheduling
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Completed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Sep 29, 8:00 AM
Created
Jul 23, 5:54 PM
Invoice #
SM-243875

Work Details (20)

Name Type Status Qty Amount Date
WL-02947754 Expenses Open 1 $0.00 Sep 24, 3:34 PM
WL-02947755 Expenses Open 1 $0.00 Sep 24, 3:34 PM
WL-02947756 Expenses Open 1 $755.37 Sep 24, 3:34 PM
WL-02954516 Labor Open 0.5 $0.00 Sep 30, 1:55 PM
WL-02954517 Labor Open 1 $95.00 Sep 30, 1:55 PM
WL-02954518 Labor Open 0.5 $200.00 Sep 30, 1:55 PM
WL-02960157 Labor Open 0.25 $0.00 Oct 4, 2:45 PM
WL-02960158 Expenses Open 1 $0.00 Oct 4, 3:07 PM
WL-02960159 Expenses Open 1 $0.00 Oct 4, 3:07 PM
WL-02960160 Expenses Open 1 $0.00 Oct 4, 3:07 PM
WL-02960162 Expenses Open 1 $0.00 Oct 4, 3:12 PM
WL-02960161 Expenses Open 1 $0.00 Oct 4, 3:12 PM
WL-02960163 Expenses Open 1 $0.00 Oct 4, 3:15 PM
WL-02960173 Expenses Open 1 $0.00 Oct 4, 4:13 PM
WL-02960175 Expenses Open 1 $0.00 Oct 4, 4:15 PM
WL-02960176 Expenses Open 1 $0.00 Oct 4, 4:15 PM
WL-02960174 Expenses Open 1 $0.00 Oct 4, 4:15 PM
WL-02960177 Expenses Open 1 $0.00 Oct 4, 4:17 PM
WL-02960178 Expenses Open 1 $0.00 Oct 4, 4:17 PM
WL-02968598 Labor Open 0.016666666666667 $38.00 Oct 13, 12:58 PM

Details