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← WO Overview

WO-01293768 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair/PM • PSM

📍 Lockheed Martin Corp — 1111 Lockheed Martin Way, Sunnyvale CA, 94089-1212

Jul 24, 2025 → Sep 18, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (34 biz days late)
Active: 40 biz days
🕐 Clock stopped: Completed (Sep 19, 2025)
▶ Clock Running
Status: Created
Jul 24 → Jul 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
39d
▶ Clock Running
Status: Assigned
Jul 24 → Sep 18, 2025
39 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 18 → Sep 19, 2025
1 business day (counted)
Running total: 40 of ? biz days used
Created: Jul 24, 2025 Completed: Sep 19, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 24 → Jul 24 Created ▶ Running 0 0
Jul 24 → Sep 18 Assigned ▶ Running 39 39
Sep 18 → Sep 19 Tech On Site ▶ Running 1 40
Dispatch 0.0d
Coordinators 40.0d
Field Work 2.0d
Billing 2.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.0 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
2.2 days
Over SLA
Created: Jul 24, 2025 Due: Aug 24, 2025 Completed: Sep 18, 2025 (24 days late)
📅
40.0 days Total Age
⏱️
40.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
41.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Sep 17, 2025
Visit 2 Sep 18, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 223 days old
🚨
Primary Delay 40.0 days stuck in "Assigned"
⏱️
Total Delay 41.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
40.0d / 0.5d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9/17/2025 Evaluated for PM, started PM. Spec-tube rebuilt (Older style filaments) New stack and filaments. Updated PRE-amp board , replaced dead battery on motherboard, updated ion source board. 9/18/2025 Finished cleaning valve block and reassembly. Restarted. Perform fine test procedure, record parameter, chart record MDL/Helium Stability. Unit leak check ok shut off unit, pack it up, ship unit back to customer.
🔍 Technician Findings
Gain too high.
⚠️ Problem Description
Note 23.07.2025 10:03:18 TANLEWIS Credit card information provided. Sub ID 7532787196696230304829 Visa $2,755.00 Cardholder: Shawn McElheny 720-563-5960 shawn.mcelheny@lmco.com Billing: Lockheed Martin Corp 12257 S Wadsworth Blvd Littleton, CO 80125 Shipping: Lockheed Martin Corp 1111 Lockheed Martin Way SUNNYVALE CA 94089 ____________________ Note 11.07.2025 09:14:35 WF-BATCH Agent: PIERCEB Timestamp: 2025-07-11 08:14:28 Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004262. Salesperson - Brian Kaemmer; brian.kaemmer@agilent.com; Mobile: 707-251-9760. it is not detecting helium and when trying to calibrate flashes C
📄 Description
VS MD30 Mobile Leak Detector
📞 Call Description
VPD Bench Repair Trade

Timeline

📋
▶
3 Work Order Created Jul 24, 9:17 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: Minh Huynh
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 40.0 business days
🔧
Status: Tech On Site by Charles Sellon Sep 18, 10:24 AM
From: Assigned
To: Tech On Site
Duration in Previous: 56d 1h
⏱️
5x Labor Added Sep 18, 10:37 AM
Type: Labor, Parts
Status: Open
Qty: 4, 2, 1
⏳ 2.0 business days
✔️
Status: Completed by Minh Huynh Sep 19, 12:27 PM
From: Tech On Site
To: Completed
Duration in Previous: 1d 2h
🏁
Status: Closed by Minh Huynh Sep 19, 12:32 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 2.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARA Sep 22, 10:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 21h
💵
Status: Billing Review by Hannah Shaw Sep 22, 4:29 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 6h 1m, 0m
📨
▶
2 Status: Invoice Pending Sep 23, 3:38 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Sep 24, 10:38 AM
Invoice Number: SM-241826

Bottlenecks

Assigned
Duration: 40.0 business days (threshold: 4.0 business hours)
Exceeded by 39.5 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Repair/PM
Branch
ERLA - PROD
Technician
Minh Huynh
Scheduled
N/A
Created
Jul 24, 9:17 AM
Invoice #
SM-241826

Work Details (5)

Name Type Status Qty Amount Date
WL-02940453 Labor Open 4 $582.00 Sep 18, 10:37 AM
WL-02940454 Labor Open 2 $0.00 Sep 18, 10:37 AM
WL-02940455 Parts Open 1 $0.00 Sep 18, 10:37 AM
WL-02940456 Parts Open 1 $0.00 Sep 18, 10:37 AM
WL-02940457 Parts Open 1 $0.00 Sep 18, 10:37 AM

Details