Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01293822 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 University of Washington Medical Center - Montlake — 1959 NE Pacific St, Seattle WA, 98195

Jul 24, 2025 → Oct 20, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (54 biz days late)
Active: 60 biz days
🕐 Clock stopped: Completed (Oct 20, 2025)
▶ Clock Running
Status: Created
Jul 24 → Jul 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 24 → Jul 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 24 → Jul 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
60d
▶ Clock Running
Status: Scheduled
Jul 24 → Oct 20, 2025
60 business days (counted)
Running total: 60 of ? biz days used
Created: Jul 24, 2025 Completed: Oct 20, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 24 → Jul 24 Created ▶ Running 0 0
Jul 24 → Jul 24 Scheduled ▶ Running 0 0
Jul 24 → Jul 24 Ready for Scheduling ▶ Running 0 0
Jul 24 → Oct 20 Scheduled ▶ Running 60 60
Dispatch 0.0d
Coordinators 60.8d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
60.8 days
Over SLA
Billing
1.4 days
Created: Jul 24, 2025 Due: Dec 31, 2025 Completed: Oct 20, 2025 (72 days early)
📅
60.8 days Total Age
⏱️
60.7d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
61.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
27 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Oct 13, 2025
Visit 2 Oct 14, 2025
Visit 3 Oct 15, 2025
Visit 4 Oct 16, 2025
Visit 5 Oct 17, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 223 days old
🚨
Primary Delay 60.7 days stuck in "Scheduled"
⏱️
Total Delay 61.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
60.7d / 2.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
1.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/24/2025 NNL ; 1306 NN avail; LM w/Sheila re cnfm; 1333 Sean Walker cnfm; 1404 ack cnfm; LM w/NN; NN ack cnfm

Timeline

📋
▶
3 Work Order Created Jul 24, 1:14 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m
🗓️
▶
2 Status: Scheduled Jul 24, 2:04 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Nicole Nestor
🚨 56.0 business days
⏱️
▶
2 Labor Added Oct 13, 6:59 PM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 3x Expenses Added Oct 13, 7:06 PM
3x Expenses Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added Oct 13, 7:11 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
⏱️
Labor Added Oct 14, 9:39 PM
Type: Labor
Status: Open
Qty: 8
💵
▶
2 Expenses Added Oct 14, 9:52 PM
Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Oct 15, 9:46 PM
2x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.3 business days
💵
Expenses Added Oct 17, 4:08 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Oct 17, 10:33 PM
Type: Labor
Status: Open
Qty: 8
⏳ 0.2 business days
⏱️
▶
2 Labor Added Oct 19, 10:15 AM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Oct 20, 9:44 AM
2x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Nicole Nestor Oct 20, 9:50 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 87d 19h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Oct 23, 4:30 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 6h
📨
Status: Invoice Pending by Hannah Shaw Oct 23, 4:51 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20m
⏳ 1.9 business days
💰
Status: Invoiced by Hannah Shaw Oct 24, 5:13 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 0h
⏳ 1.8 business days
🧾
Invoice Created Oct 27, 4:42 PM
Invoice Number: SM-244479

Bottlenecks

Scheduled
Duration: 60.7 business days (threshold: 2.0 business days)
Exceeded by 58.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Nicole Nestor
Scheduled
Oct 14, 7:00 AM
Created
Jul 24, 1:14 PM
Invoice #
SM-244479

Work Details (27)

Name Type Status Qty Amount Date
WL-02969155 Labor Open 11 $440.00 Oct 13, 6:59 PM
WL-02969156 Expenses Open 1 $44.54 Oct 13, 7:01 PM
WL-02969158 Expenses Open 1 $259.98 Oct 13, 7:06 PM
WL-02969159 Expenses Open 1 $319.55 Oct 13, 7:06 PM
WL-02969160 Expenses Open 1 $52.00 Oct 13, 7:07 PM
WL-02969162 Expenses Open 1 $52.00 Oct 13, 7:08 PM
WL-02969163 Expenses Open 1 $52.00 Oct 13, 7:08 PM
WL-02969164 Expenses Open 1 $52.00 Oct 13, 7:08 PM
WL-02969173 Expenses Open 1 $234.56 Oct 13, 7:11 PM
WL-02969174 Expenses Open 1 $234.56 Oct 13, 7:12 PM
WL-02969175 Expenses Open 1 $234.56 Oct 13, 7:12 PM
WL-02969178 Expenses Open 1 $234.56 Oct 13, 7:12 PM
WL-02970938 Labor Open 8 $817.00 Oct 14, 9:39 PM
WL-02970951 Expenses Open 1 $65.63 Oct 14, 9:52 PM
WL-02970978 Expenses Open 1 $51.52 Oct 14, 9:57 PM
WL-02970979 Expenses Open 1 $29.95 Oct 14, 9:57 PM
WL-02972515 Labor Open 8 $817.00 Oct 15, 9:46 PM
WL-02972516 Expenses Open 1 $29.69 Oct 15, 9:46 PM
WL-02972517 Expenses Open 1 $30.72 Oct 15, 9:47 PM
WL-02975058 Expenses Open 1 $0.00 Oct 17, 4:08 PM
WL-02975798 Labor Open 8 $817.00 Oct 17, 10:33 PM
WL-02976314 Labor Open 9 $360.00 Oct 19, 10:15 AM
WL-02976317 Expenses Open 1 $52.00 Oct 19, 10:18 AM
WL-02976801 Expenses Open 1 $54.25 Oct 20, 9:44 AM
WL-02976802 Expenses Open 1 $34.16 Oct 20, 9:44 AM
WL-02976805 Expenses Open 1 $61.14 Oct 20, 9:47 AM
WL-02976808 Expenses Open 1 $64.75 Oct 20, 9:47 AM

Details