Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01293943 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Seattle Children's Hospital — 4800 Sand Pointe Way NE, Seattle WA, 98105

Jul 24, 2025 → Sep 14, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (30 biz days late)
Active: 36 biz days
🕐 Clock stopped: Completed (Sep 15, 2025)
▶ Clock Running
Status: Created
Jul 24 → Jul 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 24 → Jul 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Ready for Scheduling
Jul 24 → Aug 7, 2025
10 business days (counted)
Running total: 10 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Aug 7 → Aug 14, 2025
5 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 14 → Aug 14, 2025
0 business days (counted)
Running total: 15 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Aug 14 → Sep 15, 2025
21 business days (counted)
Running total: 36 of ? biz days used
Created: Jul 24, 2025 Completed: Sep 15, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jul 24 → Jul 24 Created ▶ Running 0 0
Jul 24 → Jul 24 Scheduled ▶ Running 0 0
Jul 24 → Aug 7 Ready for Scheduling ▶ Running 10 10
Aug 7 → Aug 14 Scheduled ▶ Running 5 15
Aug 14 → Aug 14 Ready for Scheduling ▶ Running 0 15
Aug 14 → Sep 15 Scheduled ▶ Running 21 36
Coordinators 37.1d
Billing 1.6d
✗ SLA Missed
Coordinators
37.1 days
Over SLA
Billing
1.6 days
Created: Jul 24, 2025 Due: Dec 31, 2025 Completed: Sep 15, 2025 (107 days early)
📅
35.7 days Total Age
⏱️
21.2d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
34.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
35 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Sep 8, 2025
Visit 2 Sep 9, 2025
Visit 3 Sep 10, 2025
Visit 4 Sep 11, 2025
Visit 5 Sep 12, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 223 days old
🚨
Primary Delay 21.2 days stuck in "Scheduled"
⏱️
Total Delay 34.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
11.4d / 1.0d SLA
Scheduled
25.7d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
1.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/24/2025 LM w/Sheila re ref'd to NNL; 8/6/2025 2056 BB avail; LM w/Sheila re cnfm; 8/7/25 1041 Sheila cnfm; ack cnfm, LM w/BB; 1540 BB ack cnfm; 8/13/2025 2007 Sheila req. Breyn work M 0700-1530, 0700-1900 T-Th, and 0700-1200 F; 2025 ack msg; LM w/BB; 2118 BB decline, managers involved; 2128 to Sheila - change declined; 2131 to BB; 8/14/2025 1051 Sheila ack msg; 8/29/2029 1219 Sheila again requesting Monday 0700 start; CM forwarded to manager; 1521 Debra says reaffirm declination; 1600 LM w/Sheila re BB decline

Timeline

📋
▶
2 Work Order Created Jul 24, 4:24 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 10.9 business days
🗓️
▶
2 Status: Scheduled Aug 7, 4:49 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Breyn Bailey
⏳ 4.9 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Aug 13, 8:25 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 6d 3h
🗓️
Status: Scheduled by Caitlin Mcgee Aug 14, 12:29 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 16h 3m
🚨 19.0 business days
💵
▶
2 19x Expenses Added Sep 10, 1:10 PM
19x Expenses Added → 9x Labor Added
⏱️
9x Labor Added
Type: Labor
Status: Open
Qty: 10, 4, 0.75, 0.5, 8.5
⏳ 2.0 business days
⏱️
4x Labor Added Sep 11, 3:03 PM
Type: Labor
Status: Open
Qty: 0.5, 8.5, 0.75
⏱️
2x Labor Added Sep 12, 10:04 AM
Type: Labor
Status: Open
Qty: 0.5, 4
⏳ 1.0 business days
⏱️
▶
2 Labor Added Sep 14, 10:18 PM
Labor Added → Status: Completed
✔️
Status: Completed by Breyn Bailey
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 31d 9h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Sep 18, 3:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
📨
Status: Invoice Pending by Timothy Amburgey Sep 18, 4:19 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 51m
💰
Status: Invoiced by Timothy Amburgey Sep 19, 8:38 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 16h 18m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:10 AM
Invoice Number: SM-241360

Bottlenecks

Ready for Scheduling
Duration: 10.4 business days (threshold: 1.0 business days)
Exceeded by 9.4 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Scheduled
Duration: 21.2 business days (threshold: 2.0 business days)
Exceeded by 19.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Breyn Bailey
Scheduled
Sep 8, 2:00 PM
Created
Jul 24, 4:24 PM
Invoice #
SM-241360

Work Details (35)

Name Type Status Qty Amount Date
WL-02931088 Expenses Open 1 $740.92 Sep 10, 1:10 PM
WL-02931089 Expenses Open 1 $234.78 Sep 10, 1:10 PM
WL-02931090 Expenses Open 1 $52.00 Sep 10, 1:10 PM
WL-02931091 Expenses Open 1 $42.00 Sep 10, 1:10 PM
WL-02931092 Expenses Open 1 $234.75 Sep 10, 1:10 PM
WL-02931093 Expenses Open 1 $52.00 Sep 10, 1:10 PM
WL-02931094 Expenses Open 1 $42.00 Sep 10, 1:10 PM
WL-02931095 Expenses Open 1 $234.75 Sep 10, 1:10 PM
WL-02931096 Expenses Open 1 $52.00 Sep 10, 1:10 PM
WL-02931097 Expenses Open 1 $42.00 Sep 10, 1:10 PM
WL-02931098 Expenses Open 1 $234.75 Sep 10, 1:10 PM
WL-02931099 Expenses Open 1 $52.00 Sep 10, 1:10 PM
WL-02931100 Expenses Open 1 $42.00 Sep 10, 1:10 PM
WL-02931101 Expenses Open 1 $52.00 Sep 10, 1:10 PM
WL-02931102 Expenses Open 1 $90.00 Sep 10, 1:10 PM
WL-02931103 Expenses Open 1 $210.99 Sep 10, 1:10 PM
WL-02931104 Expenses Open 1 $22.05 Sep 10, 1:10 PM
WL-02931110 Travel Open 10 $7.00 Sep 10, 1:11 PM
WL-02931111 Travel Open 10 $7.00 Sep 10, 1:11 PM
WL-02931114 Labor Open 10 $400.00 Sep 10, 1:15 PM
WL-02931115 Labor Open 4 $817.00 Sep 10, 1:15 PM
WL-02931116 Labor Open 0.75 $30.00 Sep 10, 1:15 PM
WL-02931117 Labor Open 0.5 $20.00 Sep 10, 1:15 PM
WL-02931118 Labor Open 8.5 $817.00 Sep 10, 1:15 PM
WL-02931119 Labor Open 0.75 $30.00 Sep 10, 1:15 PM
WL-02931120 Labor Open 0.5 $20.00 Sep 10, 1:15 PM
WL-02931121 Labor Open 8.5 $817.00 Sep 10, 1:15 PM
WL-02931122 Labor Open 0.75 $30.00 Sep 10, 1:15 PM
WL-02932613 Labor Open 0.5 $20.00 Sep 11, 3:03 PM
WL-02932614 Labor Open 8.5 $817.00 Sep 11, 3:03 PM
WL-02932615 Labor Open 0.75 $30.00 Sep 11, 3:03 PM
WL-02932616 Labor Open 0.75 $0.00 Sep 11, 3:03 PM
WL-02933792 Labor Open 0.5 $20.00 Sep 12, 10:04 AM
WL-02933793 Labor Open 4 $817.00 Sep 12, 10:04 AM
WL-02935567 Labor Open 7.5 $300.00 Sep 14, 10:18 PM

Details