📍 National Institute of Standards — 325 Broadway St, BOULDER CO, 80305-3337
Jul 25, 2025 → Oct 15, 2025
✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (51 biz days late)
Active: 56 biz days
🕐 Clock stopped: Completed (Oct 15, 2025)
▶ Clock Running
Status: Created
Jul 25 → Jul 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
54d
▶ Clock Running
Status: Assigned
Jul 25 → Oct 10, 2025
54 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 10 → Oct 15, 2025
2 business days (counted)
Running total: 56 of ? biz days used
Created: Jul 25, 2025Completed: Oct 15, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jul 25 → Jul 25
Created
▶ Running
0
0
Jul 25 → Oct 10
Assigned
▶ Running
54
54
Oct 10 → Oct 15
Tech On Site
▶ Running
2
56
Dispatch0.0d
Coordinators55.0d
Field Work2.9d
Billing1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
55.0 days
Over SLA
Field Work
2.9 days
Over SLA
Billing
1.0 days
Created: Jul 25, 2025
Due: Aug 25, 2025
Completed: Oct 15, 2025 (50 days late)
📅
57.0 daysTotal Age
⏱️
55.0d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
58.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 222 days old
🚨
Primary Delay55.0 days stuck in "Assigned"
⏱️
Total Delay58.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
55.0d / 0.5d SLA
Tech On Site
2.9d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Replaced turbo pump and dry pump with exchange units.
Cleaned, reassembled and tested TPS to factory specifications.
Reset tip seal hours to 0.
🔍Technician Findings
Has tip seal message.
⚠️Problem Description
Note
20.06.2025 18:24:43 JUFOSTER
203652 tps Pump never reaches normal operation. I tried replacing the tip seals, but I'm still getting a "pump overtemperature" error. Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington).
📄Description
REPAIRED TPS PUMPING SYSTEM
📞Call Description
VPD TPS Bench Overhaul Trade
Timeline
📋
▶
3
Work Order Created Jul 25, 9:38 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Shawn Kelley
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:1m
🚨55.0 business days
⏱️
▶
2
Labor Added Oct 10, 12:47 PM
Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Shawn Kelley
From:Assigned
To:Tech On Site
Duration in Previous:77d 3h
⏳3.0 business days
🔩
▶
2
2x Parts Added Oct 15, 10:35 AM
2x Parts Added → Status: Completed
✔️
Status: Completed by Shawn Kelley
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:4d 21h, 0m
⏳3.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAOct 19, 7:43 AM
From:Closed
To:Ready to Bill
Duration in Previous:3d 21h
⏳1.0 business days
📨
▶
2
Status: Invoice Pending Oct 20, 12:43 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳2.0 business days
🧾
Invoice Created Oct 21, 3:08 PM
Invoice Number:SM-244166
Bottlenecks
Assigned
Duration: 55.0 business days (threshold: 4.0 business hours)
Exceeded by 54.5 business days
Tech On Site
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)