Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01294623 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Mount Sinai West — 1000 10th Ave, New York NY, 10019

Jul 29, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (39 biz days early)
Active: 23 biz days
Paused: 43 biz days
🕐 Clock stopped: Completed (Oct 31, 2025)
▶ Clock Running
Status: Created
Jul 29 → Jul 30, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Jul 30 → Sep 30, 2025
43 business days (not counted)
6d
▶ Clock Running
Status: On Hold
Sep 30 → Oct 8, 2025
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 10, 2025
2 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Entered
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 10 → Oct 14, 2025
1 business day (counted)
Running total: 10 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Oct 14 → Oct 31, 2025
13 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 23 of ? biz days used
Created: Jul 29, 2025 Completed: Oct 31, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jul 29 → Jul 30 Created ▶ Running 1 1
Jul 30 → Sep 30 Ready for Release ⏸ Paused 43 —
Sep 30 → Oct 8 On Hold ▶ Running 6 7
Oct 8 → Oct 10 Scheduled ▶ Running 2 9
Oct 10 → Oct 10 Entered ▶ Running 0 9
Oct 10 → Oct 14 Ready for Scheduling ▶ Running 1 10
Oct 14 → Oct 31 Scheduled ▶ Running 13 23
Oct 31 → Oct 31 Tech On Site ▶ Running 0 23
Dispatch 1.3d
Holding 50.9d (excluded)
Coordinators 18.5d
Field Work 0.5d
Billing 1.3d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
50.9 days
Coordinators
18.5 days
Over SLA
Field Work
0.5 days
Billing
1.3 days
Over SLA
Created: Jul 29, 2025 Due: Dec 31, 2025 Completed: Oct 31, 2025 (61 days early)
📅
66.3 days Total Age
⏱️
44.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
15.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 218 days old
🚨
Primary Delay 44.0 days stuck in "Ready for Release"
⏱️
Total Delay 15.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
44.0d
On Hold
6.9d
Scheduled
17.0d / 2.0d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.7d / 1.0d SLA
07e-Partial Project
3.5d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/08/2025 RArnold- Dispatching to Sean per Fady for SN#100351186 and 100351271

09/30/2025 RArnold - Shams confirmed devices are not present at MSHS Main

09/30/2025 RArnold - Emailed customer for update on locating the last 2 devices.

08/29/2025 RArnold - Emailed for an update on last 2 devices.

08/13/2025 RArnold - Emailed Shams at MSHS Main for update on the 2 devices there. shamsuddoha.ranginwala@mountsinai.org

08/13/2025 RArnold - Called 7324274952 for Ernesto Dilizia at West. He forwrded my last email to RT but has not heard back from them. Sent him another email as a reminder to reach out again. 


07/29/2025 RArnold - Wo created for remaining devices.

100382502 West

100351186 MSHS Main

100351271 MSHS Main

🔧 Work Performed
FCO86600069
🔍 Technician Findings
FCO86600069
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 29, 5:46 PM
Work Order: WO-01294623
Type: FCO
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Jul 30, 9:24 AM
From: Entered
To: Ready for Release
Duration in Previous: 15h 38m
🚨 44.0 business days
⏸️
Status: On Hold by Rebecca Arnold Sep 30, 12:38 PM
From: Ready for Release
To: On Hold
Duration in Previous: 62d 3h
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Oct 8, 10:46 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-08T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: On Hold
To: Scheduled
Duration in Previous: 7d 22h
⏳ 3.0 business days
🆕
▶
2 Status: Entered Oct 10, 3:36 PM
Status: Entered → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Brandi Rodriguez
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
⏳ 2.0 business days
👷
▶
4 Technician Assigned Oct 14, 11:47 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-10-24T05:00:00.000+0000, 2025-10-24T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 20h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-10-24T13:00:00.000+0000
🚨 14.0 business days
🔧
▶
2 Status: Tech On Site Oct 31, 10:33 AM
Status: Tech On Site → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Oct 31, 11:23 AM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Sean Currie Oct 31, 11:30 AM
From: Tech On Site
To: Completed
Duration in Previous: 56m
🏁
Status: Closed by Sean Currie Oct 31, 2:27 PM
From: Completed
To: Closed
Duration in Previous: 2h 57m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Nov 3, 2:47 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 1h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 1h
💰
Status: Invoiced by Josh Longway Nov 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 47m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:36 PM
Invoice Number: SM-245853

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.2 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Sean Currie
Scheduled
Oct 24, 9:00 AM
Created
Jul 29, 5:46 PM
Invoice #
SM-245853

Work Details (8)

Name Type Status Qty Amount Date
WL-02991492 Expenses Open 1 $0.00 Oct 31, 10:37 AM
WL-02991493 Expenses Open 1 $0.00 Oct 31, 10:37 AM
WL-02991494 Expenses Open 1 $0.00 Oct 31, 10:37 AM
WL-02991495 Expenses Open 1 $0.00 Oct 31, 10:37 AM
WL-02991496 Expenses Open 1 $0.00 Oct 31, 10:37 AM
WL-02991558 Labor Open 0.5 $190.00 Oct 31, 11:23 AM
WL-02991559 Labor Open 0.5 $310.00 Oct 31, 11:23 AM
WL-02994193 Labor Open 0.016666666666667 $76.00 Nov 3, 2:47 PM

Details