Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01294685 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 The Women's Center — 1148 Celebration BLVD, Celebration FL, 34747

Jul 29, 2025 → Jan 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✗ SLA Missed
Active: 45 biz days
Paused: 68 biz days
🕐 Clock stopped: Completed (Jan 14, 2026)
▶ Clock Running
Status: Created
Jul 30 → Jul 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸68d
⏸ Clock Paused
Status: Ready for Release
Jul 30 → Nov 5, 2025
68 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
45d
▶ Clock Running
Status: Scheduled
Nov 5 → Jan 14, 2026
45 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 45 of ? biz days used
Created: Jul 30, 2025 Completed: Jan 14, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 30 → Jul 30 Created ▶ Running 0 0
Jul 30 → Nov 5 Ready for Release ⏸ Paused 68 —
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Jan 14 Scheduled ▶ Running 45 45
Jan 14 → Jan 14 Tech On Site ▶ Running 0 45
Dispatch 1.0d
Holding 69.0d (excluded)
Coordinators 46.0d
Field Work 0.6d
Billing 1.3d
✗ SLA Missed
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
69.0 days
Coordinators
46.0 days
Over SLA
Field Work
0.6 days
Billing
1.3 days
Over SLA
Created: Jul 30, 2025 Due: Dec 30, 2025 Completed: Jan 14, 2026 (14 days late)
📅
114.0 days Total Age
⏱️
69.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
44.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 218 days old
🚨
Primary Delay 69.0 days stuck in "Ready for Release"
⏱️
Total Delay 44.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
69.0d
Scheduled
46.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
01/13/2026 ALuman - reschedule to 1/14 per email request from FSE 01/05/2026 ALuman - moved WO to 1/6 per FSE request

12/08/2025 Cever sent reminder email to kschimbeno@wcorlando.com

11/05/2025 Cever email from kschimbeno@wcorlando.com asked for any date M-th 11:30 to 1. replied confirming FSE onsite for Dec 16th 11:30-1

09/29/2025 ALuman -sent email to Kristin Hindman kschimbeno@wcorlando.com to confirm and schedule

09/29/2025 ALuman - sent follow email to comments@wcorlando.com to confirm and schedule

09/23/2025 YEspino Called 407-857-2502 to speak to Kristin Hindman to verify the Pm info sent in. Was advised by the operator that there is no worker with this name onsite. Was advised i needed to email (comments@wcorlando.com) to be better assisted.

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
Affiniti 30 Ultrasound System - IP 89410786 - SN USD20E1565
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 29, 8:44 PM
Work Order: WO-01294685
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 30, 6:54 AM
From: Entered
To: Ready for Release
Duration in Previous: 10h 10m
🚨 69.0 business days
👷
▶
3 Technician Assigned Nov 5, 9:33 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 98d 3h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-16T16:30:00.000+0000
🚨 32.0 business days
📅
Dispatch Scheduled by Jared Heisler Dec 23, 2:56 PM
Scheduled For: 2025-12-24T16:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Jared Heisler Dec 30, 3:10 PM
Scheduled For: 2025-12-30T16:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Ashley Luman Jan 5, 3:31 PM
Scheduled For: 2026-01-07T16:30:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Ashley Luman Jan 13, 8:50 AM
Scheduled For: 2026-01-14T16:30:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Jared Heisler Jan 14, 1:05 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 70d 3h
🚗
▶
2 2x Travel Added Jan 14, 6:02 PM
2x Travel Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.75, 1.5, 2
✔️
Status: Completed by Jared Heisler Jan 14, 6:08 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 3m, 0m
⏱️
Labor Added Jan 15, 11:12 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 15, 11:24 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 15m
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:29 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 5m
💰
Status: Invoiced by Josh Longway Jan 16, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 46.0 business days (threshold: 2.0 business days)
Exceeded by 44.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Jan 14, 11:30 AM
Created
Jul 29, 8:44 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03065278 Travel Open 22 $0.00 Jan 14, 6:02 PM
WL-03065279 Travel Open 143 $0.00 Jan 14, 6:02 PM
WL-03065280 Labor Open 0.75 $0.00 Jan 14, 6:04 PM
WL-03065281 Labor Open 1.5 $275.00 Jan 14, 6:04 PM
WL-03065282 Labor Open 2 $0.00 Jan 14, 6:04 PM
WL-03066115 Labor Open 0.016666666666667 $38.00 Jan 15, 11:12 AM

Details