Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01294687 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 The Women's Center — 2572 West State Rd 426, Suite 3000, Oviedo FL, 32765

Jul 29, 2025 → Dec 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (11 biz days early)
Active: 24 biz days
Paused: 68 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
▶ Clock Running
Status: Created
Jul 30 → Jul 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸68d
⏸ Clock Paused
Status: Ready for Release
Jul 30 → Nov 5, 2025
68 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Nov 5 → Dec 11, 2025
23 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 11 → Dec 12, 2025
1 business day (counted)
Running total: 24 of ? biz days used
Created: Jul 30, 2025 Completed: Dec 12, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 30 → Jul 30 Created ▶ Running 0 0
Jul 30 → Nov 5 Ready for Release ⏸ Paused 68 —
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Dec 11 Scheduled ▶ Running 23 23
Dec 11 → Dec 12 Tech On Site ▶ Running 1 24
Dispatch 1.0d
Holding 69.0d (excluded)
Coordinators 24.0d
Field Work 1.0d
Billing 1.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
69.0 days
Coordinators
24.0 days
Over SLA
Field Work
1.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jul 30, 2025 Due: Dec 30, 2025 Completed: Dec 12, 2025 (18 days early)
📅
92.2 days Total Age
⏱️
69.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
24.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 218 days old
🚨
Primary Delay 69.0 days stuck in "Ready for Release"
⏱️
Total Delay 24.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
69.0d
Scheduled
24.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/04/2025 Cever sent reminder email to Kristin Schimbeno <kschimbeno@wcorlando.com>

11/05/2025 Cever email from Kristin Schimbeno <kschimbeno@wcorlando.com> asked for any day M-Th 11:30-1 replied confirming FSE onsite for Dec 11th 11:30-1

09/29/2025 ALuman - sent email to Kristin Hindman kschimbeno@wcorlando.com to confirm and schedule

09/29/2025 ALuman - sent follow email to comments@wcorlando.com to confirm and schedule

09/23/2025 YEspino Called 407-857-2502 to speak to Kristin Hindman to verify the Pm info sent in. Was advised by the operator that there is no worker with this name onsite. Was advised i needed to email (comments@wcorlando.com) to be better assisted.

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
Affiniti 30 Ultrasound System - IP 89410787 - SN USD20E1566
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 29, 8:44 PM
Work Order: WO-01294687
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 30, 6:54 AM
From: Entered
To: Ready for Release
Duration in Previous: 10h 10m
🚨 69.0 business days
👷
▶
3 Technician Assigned Nov 5, 9:22 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 98d 3h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-11T16:30:00.000+0000
🚨 24.0 business days
🔧
Status: Tech On Site by Jared Heisler Dec 11, 12:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 36d 2h
⏱️
▶
2 5x Labor Added Dec 11, 8:10 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 6m, 0m
⏳ 2.5 business days
⏱️
▶
2 Labor Added Dec 15, 9:39 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 13h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:12 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 5h
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 48m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Dec 11, 11:30 AM
Created
Jul 29, 8:44 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03035035 Labor Open 3.25 $0.00 Dec 11, 8:10 PM
WL-03035036 Labor Open 1.5 $275.00 Dec 11, 8:10 PM
WL-03035037 Labor Open 3.25 $0.00 Dec 11, 8:10 PM
WL-03035038 Travel Open 140 $0.00 Dec 11, 8:11 PM
WL-03035039 Travel Open 140 $0.00 Dec 11, 8:11 PM
WL-03037701 Labor Open 0.016666666666667 $38.00 Dec 15, 9:39 AM

Details