Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01294688 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 The Women's Center — 2916 17th St, St. Cloud FL, 34769

Jul 29, 2025 → Jan 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✗ SLA Missed
Active: 40 biz days
Paused: 68 biz days
🕐 Clock stopped: Completed (Jan 7, 2026)
▶ Clock Running
Status: Created
Jul 30 → Jul 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸68d
⏸ Clock Paused
Status: Ready for Release
Jul 30 → Nov 5, 2025
68 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Nov 5 → Jan 6, 2026
39 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 40 of ? biz days used
Created: Jul 30, 2025 Completed: Jan 7, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 30 → Jul 30 Created ▶ Running 0 0
Jul 30 → Nov 5 Ready for Release ⏸ Paused 68 —
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Jan 6 Scheduled ▶ Running 39 39
Jan 6 → Jan 7 Tech On Site ▶ Running 1 40
Dispatch 1.0d
Holding 69.0d (excluded)
Coordinators 40.0d
Field Work 0.7d
Billing 1.3d
✗ SLA Missed
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
69.0 days
Coordinators
40.0 days
Over SLA
Field Work
0.7 days
Billing
1.3 days
Over SLA
Created: Jul 30, 2025 Due: Dec 30, 2025 Completed: Jan 7, 2026 (7 days late)
📅
108.1 days Total Age
⏱️
69.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
43.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 218 days old
🚨
Primary Delay 69.0 days stuck in "Ready for Release"
⏱️
Total Delay 43.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
69.0d
Assigned
0.0d / 0.5d SLA
Scheduled
40.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
6.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/05/2026 ALuman - moved WO to 1/6 per FSE request

12/08/2025 Cever sent reminder email to kschimbeno@wcorlando.com

11/05/2025 Cever email from kschimbeno@wcorlando.com asked for any date M-th 11:30 to 1. replied confirming FSE onsite for Dec 15th 11:30-1

09/29/2025 ALuman - sent email to Kristin Hindman kschimbeno@wcorlando.com to confirm and schedule


09/29/2025 ALuman - sent follow email to comments@wcorlando.com to confirm and schedule

09/23/2025 YEspino Called 407-857-2502 to speak to Kristin Hindman to verify the Pm info sent in. Was advised by the operator that there is no worker with this name onsite. Was advised i needed to email (comments@wcorlando.com) to be better assisted.

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
Affiniti 30 Ultrasound System - IP 89410899 - SN USD20E1568
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 29, 8:44 PM
Work Order: WO-01294688
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 30, 6:54 AM
From: Entered
To: Ready for Release
Duration in Previous: 10h 10m
🚨 69.0 business days
👷
▶
4 Technician Assigned Nov 5, 9:26 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 98d 3h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-15T16:30:00.000+0000
🚨 32.0 business days
📅
Dispatch Scheduled by Jared Heisler Dec 23, 2:55 PM
Scheduled For: 2025-12-24T16:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Jared Heisler Dec 30, 3:10 PM
Scheduled For: 2025-12-30T16:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Ashley Luman Jan 5, 3:29 PM
Scheduled For: 2026-01-06T16:30:00.000+0000
🔧
Status: Tech On Site by Jared Heisler Jan 6, 2:56 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 62d 5h
⏱️
▶
2 5x Labor Added Jan 6, 8:09 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 13m, 0m
⚠️ 6.5 business days
⏱️
▶
2 Labor Added Jan 14, 11:21 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 7d 15h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:29 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Jan 16, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 40.0 business days (threshold: 2.0 business days)
Exceeded by 38.0 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Jan 6, 11:30 AM
Created
Jul 29, 8:44 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03055567 Labor Open 0.75 $0.00 Jan 6, 8:09 PM
WL-03055568 Labor Open 1.5 $275.00 Jan 6, 8:09 PM
WL-03055569 Labor Open 1.5 $0.00 Jan 6, 8:09 PM
WL-03055570 Travel Open 27 $0.00 Jan 6, 8:09 PM
WL-03055571 Travel Open 147 $0.00 Jan 6, 8:09 PM
WL-03064558 Labor Open 0.016666666666667 $38.00 Jan 14, 11:21 AM

Details