📍 The Women's Center — 3000 Hunters Creek Blvd, ORLANDO FL, 32837
Jul 29, 2025 → Dec 16, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (8 biz days early)
Active: 27 biz days
Paused: 68 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
▶ Clock Running
Status: Created
Jul 30 → Jul 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸68d
⏸ Clock Paused
Status: Ready for Release
Jul 30 → Nov 5, 2025
68 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Nov 5 → Dec 16, 2025
26 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 16 → Dec 17, 2025
1 business day (counted)
Running total: 27 of ? biz days used
Created: Jul 30, 2025Completed: Dec 17, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jul 30 → Jul 30
Created
▶ Running
0
0
Jul 30 → Nov 5
Ready for Release
⏸ Paused
68
—
Nov 5 → Nov 5
Assigned
▶ Running
0
0
Nov 5 → Dec 16
Scheduled
▶ Running
26
26
Dec 16 → Dec 17
Tech On Site
▶ Running
1
27
Dispatch1.0d
Holding69.0d (excluded)
Coordinators27.0d
Field Work1.1d
Billing1.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding(excluded from total)
69.0 days
Coordinators
27.0 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jul 30, 2025
Due: Dec 30, 2025
Completed: Dec 17, 2025 (13 days early)
📅
95.2 daysTotal Age
⏱️
69.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
26.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 218 days old
🚨
Primary Delay69.0 days stuck in "Ready for Release"
⏱️
Total Delay26.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
69.0d
Scheduled
27.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/05/2025 Cever email from kschimbeno@wcorlando.com asked for any date M-th 11:30 to 1. replied confirming FSE onsite for Dec 18th 11:30-1- devcie in Room 1
09/29/2025 ALuman - sent email to Kristin Hindman kschimbeno@wcorlando.com to confirm and schedule
09/29/2025 ALuman - sent follow email to comments@wcorlando.com to confirm and schedule
09/23/2025 YEspino Called 407-857-2502 to speak to Kristin Hindman to verify the Pm info sent in. Was advised by the operator that there is no worker with this name onsite. Was advised i needed to email (comments@wcorlando.com) to be better assisted.
🔧Work Performed
Completed PM-Pass
🔍Technician Findings
Completed PM-Pass
⚠️Problem Description
Affiniti 30 Ultrasound System - IP 89410788 - SN USD20E1567
📞Call Description
PM - Contract - BG Required PM
📋
0-0-0
Completed Dec 30, 2025
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
Ultrasound - PM
a. Tools : Electrical Safety & Phantom -YES
b. Prontoforms – uploaded and correct template -YES
c. CSR – signed and uploaded to ServiceMax-YES
📅
WO-01294689 - Preventive Maintenance - Ultrasound - ORLANDO - The Women's Center
Dec 16, 2025 11:30am – 1:00pm
Work Order: WO-01294689
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12023688
Location: The Women's Center
Address: 3000 Hunters Creek Blvd, ORLANDO, FL 32837
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: USD20E1567
Contact Name: Kristin Hindman
Contact Phone: (201) 306-8151
Timeline
📋
Work Order Created Jul 29, 8:44 PM
Work Order:WO-01294689
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanJul 30, 6:54 AM