Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • Preventive Maintenance • PC
📍 Gynecologic Associates Parkersburg — 705 Garfield Ave Ste 400, Parkersburg WV, 26101
Jul 29, 2025 → Jan 26, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jul 30 → Jul 30 | Created | ▶ Running | 0 | 0 |
| Jul 30 → Jan 26 | Ready for Release | ⏸ Paused | 120 | — |
| Jan 26 → Jan 26 | Assigned | ▶ Running | 0 | 0 |
01/26/2026 DMalloy - 2nd attempt of the EL sent via email and returned signed. Attached to the work order and closed.
michael.barnett2@wvumedicine.org
01/06/2026 DMalloy - Email received from customer Michael Barnett, CBET advising that this device has been retired per Ref# 01294695. Created and email the customer a Exception Letter to be signed to have the work order closed.
michael.barnett2@wvumedicine.org
01/05/2026 DMalloy - Service Hold removed. Called 304.424.2661 for Kevin King located on a incident WO for this device. No asnwer. Left a VM for a call back. Followed up with an email.
kevin.king@wvumedicine.org
12/23/2025 MNewman - sent follow up email to see if we can have approval to either unshare this WO, or move forward with completing this PM. Carrie responded asking Gini Lin for guidance. Waiting for response.
12/18/2025 MNewman - response from Carrie. She is covering for DSM Gini Lin. Carries advised she is not familiar with all the details for this location.
12/18/2025 MNewman - Sent text to Carrie Shaw. Followed up with 3rd email to confirm if this WO should be unshared until service hold is lifted, or if we have approval to move forward with scheduling. Waiting for response.
12/12/2025 MNewman - sent 2nd email to DSM to confirm if this WO should be unshared until service hold is lifted, or if we have approval to move forward with scheduling. Waiting for response.
10/16/2025 MNewman - sent email to DSM to confirm if this WO should be unshared until service hold is lifted, or if we have approval to move forward with scheduling. Waiting for response.
""****STOP - CUSTOMER IS ON SERVICE HOLD (ALL BUSINESSES)except for P1 and In-Warranty Cases*****
09/30/2025 DMalloy - Called 304.424.2035 the main line for this location. Spoke with Receptionist Susan. She spoke with the office manager Mandy and she advied that she does not have that device in her office but they have made some moves and changes...she took down my information and the SN for the device for her to reach out to the correct office for a call back
09/30/2025 DMalloy - Called 304.834.2403 for Steven Ferrell. POC located on a previous WO for this location. He stated that he was out on Medical Leave and not able to assist. He also advised that Lindsey was no longet employed there. Will call main line for this location. PMKPIEXEMPT_POC
09/29/2025 DMalloy - Called 304.674.6016 for Lindsey Heaton. No answer. Left a VM for a call back. Will also follow up with an email.
lindsey.heaton@wvumedicine.org
steven.ferrell@wvumedicine.org
lheaton@wvumedicine.org
08/29/2025 DMalloy - First Contact email sent to customer Lindsey Heaton confirming the device location, serial number and proposed a date and time for a visit.
lindsey.heaton@wvumedicine.org
steven.ferrell@wvumedicine.org
lheaton@wvumedicine.org
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03079270 | Labor | Open | 0.016666666666667 | $38.00 | Jan 26, 5:06 PM |