Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01294700 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Leesburg Regional Medical Center — 600 E Dixie Ave, Leesburg FL, 34748

Jul 29, 2025 → Dec 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (21 biz days early)
Active: 26 biz days
Paused: 77 biz days
🕐 Clock stopped: Completed (Dec 30, 2025)
▶ Clock Running
Status: Created
Jul 30 → Jul 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸77d
⏸ Clock Paused
Status: Ready for Release
Jul 30 → Nov 19, 2025
77 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Nov 19 → Dec 24, 2025
23 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 24 → Dec 30, 2025
3 business days (counted)
Running total: 26 of ? biz days used
Created: Jul 30, 2025 Completed: Dec 30, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 30 → Jul 30 Created ▶ Running 0 0
Jul 30 → Nov 19 Ready for Release ⏸ Paused 77 —
Nov 19 → Nov 19 Assigned ▶ Running 0 0
Nov 19 → Dec 24 Scheduled ▶ Running 23 23
Dec 24 → Dec 30 Tech On Site ▶ Running 3 26
Dispatch 1.0d
Holding 78.0d (excluded)
Coordinators 23.1d
Field Work 4.0d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
78.0 days
Coordinators
23.1 days
Over SLA
Field Work
4.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jul 30, 2025 Due: Jan 30, 2026 Completed: Dec 30, 2025 (31 days early)
📅
104.0 days Total Age
⏱️
78.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
33.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 218 days old
🚨
Primary Delay 78.0 days stuck in "Ready for Release"
⏱️
Total Delay 33.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
78.0d
Scheduled
23.1d / 2.0d SLA
Tech On Site
4.0d / 1.0d SLA
Closed
10.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/19/2025 Cever received email from jbliss@shands.ufl.edu confirming FSE onsite for Dec 4th starting at 12 p.m.

11/07/2025 Cever email from Bliss, John J. <john.bliss@ufhealth.org> asking for date options advised he could accommodate most anything. Replied with dates for Dec and Feb PM's

10/28/2025 YEspino Called 352-323-5080 to speak to John bliss to verify the pm info sent in. Was unable to speak to him or anybody in biomed so i left a message.


10/01/2025 ALuman - sent email to John Bliss jbliss@shands.ufl.edu to confirm and schedule


09/30/2025 ALuman - called john Bliss 352-323-5080 to confirm and schedule. no answer, left VM


09/12/2025 YEspino Called 352-323-5080 to speak to John Bliss to verify the Pm info sent in. This number is for the biomed dept, Was unable to speak to anybody so i left a message.

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
Transducer, X7-2t Compact (MTEE) RoHS - IP 118195364 - SN F01PP4
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 29, 8:44 PM
Work Order: WO-01294700
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 30, 6:54 AM
From: Entered
To: Ready for Release
Duration in Previous: 10h 10m
🚨 78.0 business days
👷
▶
3 Technician Assigned Nov 19, 9:26 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 112d 3h, 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-04T18:00:00.000+0000
🚨 23.0 business days
📅
▶
2 Dispatch Scheduled Dec 23, 7:35 PM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by Jared Heisler
From: Scheduled
To: Tech On Site
Duration in Previous: 34d 10h
⏳ 4.6 business days
🚗
▶
3 3x Travel Added Dec 30, 6:39 PM
3x Travel Added → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 2
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6d 23h, 0m
🚨 10.7 business days
⏱️
Labor Added Jan 14, 9:13 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 14, 9:21 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 14d 14h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:29 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 7h
💰
Status: Invoiced by Josh Longway Jan 16, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 23.1 business days (threshold: 2.0 business days)
Exceeded by 21.1 business days
Tech On Site
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Dec 23, 1:00 PM
Created
Jul 29, 8:44 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03050316 Travel Open 84 $0.00 Dec 30, 6:39 PM
WL-03050317 Travel Open 84 $0.00 Dec 30, 6:39 PM
WL-03050318 Labor Open 2 $0.00 Dec 30, 6:40 PM
WL-03050321 Labor Open 0.5 $275.00 Dec 30, 6:41 PM
WL-03050322 Labor Open 2 $0.00 Dec 30, 6:41 PM
WL-03050323 Labor Open 0.5 $0.00 Dec 30, 6:41 PM
WL-03064358 Labor Open 0.016666666666667 $38.00 Jan 14, 9:13 AM

Details