Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01294701 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Leesburg Regional Medical Center — 600 E Dixie Ave, Leesburg FL, 34748

Jul 29, 2025 → Jan 29, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (84 biz days early)
Active: 0 biz days
Paused: 123 biz days
🕐 Clock stopped: Completed (Jan 29, 2026)
▶ Clock Running
Status: Created
Jul 30 → Jul 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸123d
⏸ Clock Paused
Status: Ready for Release
Jul 30 → Jan 29, 2026
123 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jul 30, 2025 Completed: Jan 29, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 30 → Jul 30 Created ▶ Running 0 0
Jul 30 → Jan 29 Ready for Release ⏸ Paused 123 —
Jan 29 → Jan 29 Assigned ▶ Running 0 0
Dispatch 1.0d
Holding 124.0d (excluded)
Coordinators 0.0d
Billing 1.9d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
124.0 days
Coordinators
0.0 days
Billing
1.9 days
Over SLA
Created: Jul 30, 2025 Due: May 30, 2026 Completed: Jan 29, 2026 (121 days early)
📅
124.0 days Total Age
⏱️
124.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
1.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 218 days old
🚨
Primary Delay 124.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
124.0d
Assigned
0.0d / 0.5d SLA
Closed
0.3d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/29/2026 ALuman - upon further research for better contact info, I found this device was traded in and the case from last year was cancelled with EL. 

01/29/2026 ALuman - sent follow up email to Stephanie Smith asking to schedule for 4/6

01/21/2026 ALuman - sent email to Stephanie Smith stephanie.smith3@ufhealth.org to confirm and schedule. proposed date is 4/6

🔧 Work Performed
Exception Letter
⚠️ Problem Description
CX50 - Ultrasound System - IP 55473848 - SN SG21202385
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 29, 8:44 PM
Work Order: WO-01294701
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 30, 6:54 AM
From: Entered
To: Ready for Release
Duration in Previous: 10h 10m
🚨 124.0 business days
👷
▶
4 Status: Assigned Jan 29, 8:51 AM
Status: Assigned → Technician Assigned → Labor Added → Status: Completed
👷
Technician Assigned by Mandy Newman
Technician: Fady Messak
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Jan 29, 11:32 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2h 39m
💰
Status: Invoiced by Josh Longway Jan 30, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 16h 28m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Jul 29, 8:44 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03082989 Labor Open 0.016666666666667 $38.00 Jan 29, 8:52 AM

Details