📍 SHANDS NEW CANCER HOSP WAREHOUSE — 1001 NW 53rd Ave, Gainesville FL, 32610
Jul 29, 2025 → Dec 9, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (13 biz days early)
Active: 72 biz days
Paused: 18 biz days
🕐 Clock stopped: Completed (Dec 10, 2025)
▶ Clock Running
Status: Created
Jul 30 → Jul 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Ready for Release
Jul 30 → Aug 25, 2025
18 business days (not counted)
48d
▶ Clock Running
Status: Ready for Scheduling
Aug 25 → Nov 3, 2025
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 48 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Nov 3 → Dec 9, 2025
23 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 10, 2025
1 business day (counted)
Running total: 72 of ? biz days used
Created: Jul 30, 2025Completed: Dec 10, 2025
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jul 30 → Jul 30
Created
▶ Running
0
0
Jul 30 → Aug 25
Ready for Release
⏸ Paused
18
—
Aug 25 → Nov 3
Ready for Scheduling
▶ Running
48
48
Nov 3 → Nov 3
Assigned
▶ Running
0
48
Nov 3 → Dec 9
Scheduled
▶ Running
23
71
Dec 9 → Dec 10
Tech On Site
▶ Running
1
72
Dispatch1.0d
Holding19.0d (excluded)
Coordinators71.8d
Field Work0.7d
Billing1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding(excluded from total)
19.0 days
Coordinators
71.8 days
Over SLA
Field Work
0.7 days
Billing
1.4 days
Over SLA
Created: Jul 30, 2025
Due: Dec 30, 2025
Completed: Dec 10, 2025 (20 days early)
📅
90.0 daysTotal Age
⏱️
48.4d in Ready for SchedulingLongest Stage
🔄
9 transitionsStatus Changes
⚠️
69.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 218 days old
🚨
Primary Delay48.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay69.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
19.0d
Ready for Scheduling
48.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
23.4d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/03/2025 Cever email from Theus, Walter T. <walter.theus@ufhealth.org> advising where the devices are located advised fSE onsite Nov 12th-21st will complete while onsite.
08/25/2025 YEspino Recived an email back from amanda asking for us to go onsite on wed which would be her perfered day. will be sending a confirmation email to get it scheduled out.
08/18/2025 YEspino Called 904-891-4497 to speak to Amanda to verify the Pm info sent in. Went straight to vm so i left a message. Will be sending a follow up email.
08/07/2025 Cever the poc for these devices is confirmed as Amanda Whitlow sent email to Whitlow, Amanda C. <awhi0001@shands.ufl.edu> offering Nov 24th-25th
08/05/2025 YEspino Called 352-316-1882 to speak to Lauren Hemmerich to verify the Pm info sent in. Was unable to speak to her so i left a message. Will be sending a follow up email: hemmel@shands.ufl.edu
08/05/2025 YEspino Called 904-891-4497 to speak to Amanda Whitlow to verify the info sent in for the PMs in question. Was sent to vm so i left a message. Will be sending a follow up email: awhi0001@shands.ufl.edu
🔧Work Performed
Completed PM-Pass
🔍Technician Findings
Completed PM-Pass
⚠️Problem Description
S7-3t Compact Transducer - IP 104063602 - SN F0B16Y
📞Call Description
PM - Contract - BG Required PM
📧
Email_Responce Confirmed
Completed Aug 25, 2025
08/25/2025 YEspino Received an email back from Amanda asking for us to go onsite on wed which would be her preferred day. will be sending a confirmation email to get it scheduled out.
📧
Email: Philips ULS Preventive Maintenance - SHANDS NEW CANCER HOSP WAREHOUSE - Gainesville, FL - WO-11861686
Completed Aug 18, 2025
To: awhi0001@shands.ufl.edu
CC: central.scheduling@emsar.com; yessenia.espino@emsar.com; ashley.luman@emsar.com
BCC: yessenia.espino@emsar.com
Attachment: Authorization Letter 2025.pdf
Subject: Philips ULS Preventive Maintenance - SHANDS NEW CANCER HOSP WAREHOUSE - Gainesville, FL - WO-11861686
Body:
Hi Amanda,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs.
Philips has partnered with EMSAR, as an extension of t
📧
Live Call_Followed Up With Email
Completed Aug 18, 2025
08/18/2025 YEspino Called 904-891-4497 to speak to Amanda to verify the Pm info sent in. Went straight to vm so i left a message. Will be sending a follow up email.
📧
Email_Confirmed
Completed Aug 7, 2025
08/07/2025 Cever the poc for these devices is confirmed as Amanda Whitlow sent email to Whitlow, Amanda C. <awhi0001@shands.ufl.edu> offering Nov 24th-25th
📅
WO-01294715 - Preventive Maintenance - Ultrasound - Gainesville - SHANDS NEW CANCER HOSP WAREHOUSE
Dec 15, 2025 8:00am – 5:00pm
Work Order: WO-01294715
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-11861686
Location: SHANDS NEW CANCER HOSP WAREHOUSE
Address: 1001 NW 53rd Ave, Gainesville, FL 32610
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: F0B16Y
Contact Name: Amanda Whitlow
Contact Phone: 904-891-
Timeline
📋
Work Order Created Jul 29, 8:44 PM
Work Order:WO-01294715
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanJul 30, 6:54 AM
From:Entered
To:Ready for Release
Duration in Previous:10h 10m
🚨19.0 business days
📅
Status: Ready for Scheduling by Yessenia EspinoAug 25, 5:10 PM