Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01294831 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Adventist Health System/Sunbelt Inc. - Florida Winter Park — 200 N Lakemont Ave, Winter Park FL, 32792

Jul 30, 2025 → Oct 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (62 biz days early)
Active: 0 biz days
Paused: 41 biz days
🕐 Clock stopped: Tech Off Site (Sep 27, 2025)
▶ Clock Running
Status: Created
Jul 30 → Jul 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Jul 30 → Sep 26, 2025
41 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 26 → Sep 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 27 → Sep 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jul 30, 2025 Tech Off Site: Sep 27, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 30 → Jul 30 Created ▶ Running 0 0
Jul 30 → Sep 26 Ready for Release ⏸ Paused 41 —
Sep 26 → Sep 26 Assigned ▶ Running 0 0
Sep 26 → Sep 27 Scheduled ▶ Running 0 0
Sep 27 → Sep 27 Tech On Site ▶ Running 0 0
Dispatch 0.5d
Holding 41.4d (excluded)
Coordinators 0.4d
Field Work 5.0d
✓ SLA Met
Dispatch
0.5 days
Over SLA
Holding (excluded from total)
41.4 days
Coordinators
0.4 days
Field Work
5.0 days
Over SLA
Created: Jul 30, 2025 Due: Dec 30, 2025 Completed: Oct 4, 2025 (87 days early)
📅
46.9 days Total Age
⏱️
41.4d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
8.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 26, 2025
Visit 2 Oct 4, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 217 days old
🚨
Primary Delay 41.4 days stuck in "Ready for Release"
⏱️
Total Delay 8.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA
Ready for Release
41.4d
Scheduled
0.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
5.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/26/2025 ALuman - sent follow up email to Joe Domingo. Per the previous email thread, the remaining device (SN 100030045) was in Biomed storage but available. It was not made available to FSE during last site visit. Waiting for response to see if FSE can return and complete last unit

09/15/2025 YEspino Called 856-641-7725 to speak to Jose Domingo to verify the devices in question. This number is for Biomed and i was able to speak to Emilia. She was unable to find the devices in question so she i left a message to get a call back from Jose.


07/30/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01286429) -Follow up notes - WO-13248027 - one device remaining100030045


-No Previous notes -

🔧 Work Performed
DEVICE NOT FOUND
🔍 Technician Findings
DEVICE NOT FOUND
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 30, 12:27 PM
Work Order: WO-01294831
Type: FCO
Priority: PC
✅
Status: Ready for Release by Ashley Luman Jul 30, 4:35 PM
From: Entered
To: Ready for Release
Duration in Previous: 4h 8m
🚨 41.9 business days
👷
▶
3 Technician Assigned Sep 26, 5:03 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 58d 0h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-09-26T12:00:00.000+0000
🔧
▶
2 Status: Tech On Site Sep 26, 8:26 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🚗
▶
2 Status: Tech Off Site Sep 26, 8:38 PM
Status: Tech Off Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Konstantin Barsky Sep 27, 10:14 AM
From: Tech Off Site
To: Completed
Duration in Previous: 13h 36m
⚠️ 5.0 business days
⏱️
Labor Added Oct 4, 7:39 PM
Type: Labor
Status: Open
Qty: 0.25
🏁
Status: Closed by Konstantin Barsky Oct 4, 7:46 PM
From: Completed
To: Closed
Duration in Previous: 7d 9h
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 13, 12:41 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 8d 16h, 0m
⚠️ 9.0 business days
🧾
Invoice Created Oct 24, 5:55 PM
Invoice Number: SM-243439

Bottlenecks

Entered
Duration: 4.1 business hours (threshold: 4.0 business hours)
Exceeded by 0.1 business hours
Completed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Sep 26, 8:00 AM
Created
Jul 30, 12:27 PM
Invoice #
SM-243439

Work Details (3)

Name Type Status Qty Amount Date
WL-02951554 Labor Open 0.25 $0.00 Sep 26, 8:27 PM
WL-02951568 Labor Open 0.25 $0.00 Sep 26, 8:38 PM
WL-02960223 Labor Open 0.25 $0.00 Oct 4, 7:39 PM

Details