📍 FEI Co — 5350 NE Dawson Creek Dr, Hillsboro OR, 97124
Jul 31, 2025 → Oct 22, 2025
✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (56 biz days late)
Active: 57 biz days
🕐 Clock stopped: Completed (Oct 22, 2025)
▶ Clock Running
Status: Created
Jul 31 → Jul 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
53d
▶ Clock Running
Status: Assigned
Jul 31 → Oct 16, 2025
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 22, 2025
4 business days (counted)
Running total: 57 of ? biz days used
Created: Jul 31, 2025Completed: Oct 22, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jul 31 → Jul 31
Created
▶ Running
0
0
Jul 31 → Oct 16
Assigned
▶ Running
53
53
Oct 16 → Oct 22
Tech On Site
▶ Running
4
57
Dispatch0.0d
Coordinators54.0d
Field Work5.0d
Billing1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
54.0 days
Over SLA
Field Work
5.0 days
Over SLA
Billing
1.0 days
Created: Jul 31, 2025
Due: Aug 31, 2025
Completed: Oct 22, 2025 (51 days late)
📅
58.0 daysTotal Age
⏱️
54.0d in AssignedLongest Stage
🔄
7 transitionsStatus Changes
⚠️
59.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 216 days old
🚨
Primary Delay54.0 days stuck in "Assigned"
⏱️
Total Delay59.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
54.0d / 0.5d SLA
Tech On Site
5.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.6d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Replaced turbo pump with exchange unit.
Replaced dry pump with new.
Cleaned, reassembled and tested MiniTask to factory specifications.
🔍Technician Findings
Unit overheats.
⚠️Problem Description
Note
24.07.2025 16:33:05 JUFOSTER
IT16154015 Will not pump below 1e-6 Last serviced 8-2-24. Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington)
📄Description
MINI TASK, AG81, KF 40/ pumping system
📞Call Description
VPD Bench Overhaul Trade (TPS)
Timeline
📋
▶
3
Work Order Created Jul 31, 9:30 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Shawn Kelley
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
🚨54.0 business days
🔧
Status: Tech On Site by Shawn KelleyOct 16, 7:46 AM
From:Assigned
To:Tech On Site
Duration in Previous:76d 22h
⚠️5.0 business days
⏱️
▶
3
Labor Added Oct 22, 2:47 PM
Labor Added → 3x Parts Added → Status: Completed
🔩
3x Parts Added
Type:Parts
Status:Open
Qty:1
✔️
Status: Completed by Shawn Kelley
From:Tech On Site
To:Completed
Duration in Previous:6d 7h
🏁
Status: Closed by Shawn KelleyOct 22, 2:59 PM
From:Completed
To:Closed
Duration in Previous:8m
⏳3.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAOct 26, 7:24 AM
From:Closed
To:Ready to Bill
Duration in Previous:3d 16h
⏳1.0 business days
📨
▶
2
Status: Invoice Pending Oct 27, 4:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
⏳3.0 business days
🧾
Invoice Created Oct 29, 11:53 AM
Invoice Number:SM-244837
Bottlenecks
Assigned
Duration: 54.0 business days (threshold: 4.0 business hours)
Exceeded by 53.5 business days
Tech On Site
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)