Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01295266 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Med One Equipment Rental — 1101 Aviation Parkway, Morrisville NC, 27560

Aug 1, 2025 → Nov 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (279 biz days early)
Active: 1 biz days
Paused: 71 biz days
🕐 Clock stopped: Completed (Nov 16, 2025)
▶ Clock Running
Status: Created
Aug 1 → Aug 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸71d
⏸ Clock Paused
Status: Ready for Release
Aug 1 → Nov 13, 2025
71 business days (not counted)
▶ Clock Running
Status: Scheduled
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 16, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Aug 1, 2025 Completed: Nov 16, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 1 → Aug 1 Created ▶ Running 0 0
Aug 1 → Nov 13 Ready for Release ⏸ Paused 71 —
Nov 13 → Nov 13 Scheduled ▶ Running 0 0
Nov 13 → Nov 16 Tech On Site ▶ Running 1 1
Dispatch 0.3d
Holding 71.6d (excluded)
Coordinators 0.3d
Field Work 1.2d
Billing 1.3d
✓ SLA Met
Dispatch
0.3 days
Holding (excluded from total)
71.6 days
Coordinators
0.3 days
Field Work
1.2 days
Over SLA
Billing
1.3 days
Over SLA
Created: Aug 1, 2025 Due: Dec 31, 2026 Completed: Nov 16, 2025 (410 days early)
📅
72.9 days Total Age
⏱️
71.6d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 215 days old
🚨
Primary Delay 71.6 days stuck in "Ready for Release"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Release
71.6d
Scheduled
0.3d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/24/2025 SRobinson- Created follow up WO for the remaining. (WO-01328026)

11/13/2025 EMartin dispatching to FSE onsite per request for SN# H302351316C37 located at MedOne in Raleigh, NC

11/06/2025 MHamersley - per research

Trilogy EV300 Ventilator H302351316C37 - located at Raleigh, NC. - not able to be completed

Trilogy EV300 Ventilator H29120839D589 - Not listed in inventory


08/01/2025 SRobinson- Created follow up WO as requested. (Old WO-01251349) -No Follow up notes -


-Previous notes -

03/10/2025 EMartin removing WO per FSE "please undispatch this WO from me as it was not used during visit. No IPs from case completed."

3/8/2025 - MR - please undispatch this WO from me as it was not used during visit. No IPs from case completed.

02/26/2024 EMartin dispatching to FSE onsite 03/03/25 to start devices confirmed by Chad Agliam via Austin C.

located at Med One in Raleigh, NC

SN

H302351316C37

🔧 Work Performed
fco
🔍 Technician Findings
fco
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Aug 1, 12:55 PM
Work Order: WO-01295266
Type: FCO
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Aug 1, 3:05 PM
From: Entered
To: Ready for Release
Duration in Previous: 2h 9m
🚨 72.0 business days
📅
▶
3 Dispatch Scheduled Nov 13, 2:53 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Erin Martin
Technician: Ryan Lewis
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 104d 0h
🔧
▶
2 Status: Tech On Site Nov 13, 5:27 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 3
⏳ 1.8 business days
✔️
Status: Completed by Ryan Lewis Nov 16, 8:54 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 15h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Nov 18, 11:17 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 2h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Nov 21, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 18m
🚨 22.0 business days
🧾
Invoice Created Dec 24, 10:41 AM
Invoice Number: SM-247175

Bottlenecks

Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Ryan Lewis
Scheduled
Nov 13, 8:00 AM
Created
Aug 1, 12:55 PM
Invoice #
SM-247175

Work Details (3)

Name Type Status Qty Amount Date
WL-03006568 Labor Open 0.25 $155.00 Nov 13, 5:29 PM
WL-03006569 Labor Open 3 $237.50 Nov 13, 5:29 PM
WL-03011024 Labor Open 0.016666666666667 $38.00 Nov 18, 11:17 AM

Details