📍 FEI Co — 5350 NE Dawson Creek Dr, Hillsboro OR, 97124
Aug 1, 2025 → Oct 21, 2025
✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (34 biz days late)
Active: 55 biz days
🕐 Clock stopped: Completed (Oct 21, 2025)
▶ Clock Running
Status: Created
Aug 1 → Aug 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
52d
▶ Clock Running
Status: Assigned
Aug 1 → Oct 16, 2025
52 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 21, 2025
3 business days (counted)
Running total: 55 of ? biz days used
Created: Aug 1, 2025Completed: Oct 21, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Aug 1 → Aug 1
Created
▶ Running
0
0
Aug 1 → Oct 16
Assigned
▶ Running
52
52
Oct 16 → Oct 21
Tech On Site
▶ Running
3
55
Dispatch0.0d
Coordinators52.8d
Field Work4.0d
Billing1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
52.8 days
Over SLA
Field Work
4.0 days
Over SLA
Billing
1.0 days
Created: Aug 1, 2025
Due: Sep 1, 2025
Completed: Oct 21, 2025 (49 days late)
📅
55.8 daysTotal Age
⏱️
52.8d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
58.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay52.8 days stuck in "Assigned"
⏱️
Total Delay58.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
52.8d / 0.5d SLA
Tech On Site
4.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Replaced turbo pump with exchange unit. Replaced dry pump with new.
Cleaned, reassembled and tested MiniTask to factory specififcations.
🔍Technician Findings
MiniTask will not pump down.
⚠️Problem Description
Note
24.07.2025 16:38:17 JUFOSTER
200190 Will not pump below 1e-6. Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington)
📄Description
EXCH. MINI TASK KF 40 PUMPING SYSTEM
📞Call Description
VPD Bench Overhaul Trade
Timeline
📋
▶
3
Work Order Created Aug 1, 1:13 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Shawn Kelley
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:1m
🚨53.0 business days
🔧
Status: Tech On Site by Shawn KelleyOct 16, 7:50 AM
From:Assigned
To:Tech On Site
Duration in Previous:75d 18h
⏳4.0 business days
⏱️
▶
2
Labor Added Oct 21, 11:01 AM
Labor Added → 2x Parts Added
🔩
2x Parts Added
Type:Parts
Status:Open
Qty:1
✔️
Status: Completed by Shawn KelleyOct 21, 11:14 AM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:5d 3h, 0m
⏳4.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAOct 26, 8:08 AM
From:Closed
To:Ready to Bill
Duration in Previous:4d 20h
⏳1.0 business days
📨
▶
2
Status: Invoice Pending Oct 27, 4:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
⏳3.0 business days
🧾
Invoice Created Oct 29, 11:53 AM
Invoice Number:SM-244837
Bottlenecks
Assigned
Duration: 52.8 business days (threshold: 4.0 business hours)
Exceeded by 52.3 business days
Tech On Site
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)