Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01295510 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NYS DOH — 2 Van Buren Blvd Building 28B, Altamont NY, 12009

Aug 4, 2025 → Oct 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (302 biz days early)
Active: 2 biz days
Paused: 46 biz days
🕐 Clock stopped: Completed (Oct 12, 2025)
▶ Clock Running
Status: Created
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸46d
⏸ Clock Paused
Status: Ready for Release
Aug 4 → Oct 8, 2025
46 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 8 → Oct 12, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Aug 4, 2025 Completed: Oct 12, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 4 → Aug 4 Created ▶ Running 0 0
Aug 4 → Oct 8 Ready for Release ⏸ Paused 46 —
Oct 8 → Oct 8 Scheduled ▶ Running 0 0
Oct 8 → Oct 12 Tech On Site ▶ Running 2 2
Dispatch 0.0d
Holding 47.0d (excluded)
Coordinators 0.0d
Field Work 3.0d
Billing 4.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
47.0 days
Coordinators
0.0 days
Field Work
3.0 days
Over SLA
Billing
4.0 days
Over SLA
Created: Aug 4, 2025 Due: Dec 31, 2026 Completed: Oct 13, 2025 (444 days early)
📅
49.0 days Total Age
⏱️
47.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
2.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Sean Currie — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 8, 2025
Visit 2 Oct 9, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 212 days old
🚨
Primary Delay 47.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
47.0d
Scheduled
0.0d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
WO Correction Needed
2.7d
07e-Partial Project
0.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/04/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01293805) -No follow up notes -


-Previous notes-

07/24/2025 ALuman - dispatch to Luis Iser for week of 7/28

🔧 Work Performed
FCO86600081
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Aug 4, 9:12 AM
Work Order: WO-01295510
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 4, 9:31 AM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 47.0 business days
👷
▶
4 Technician Assigned Oct 8, 9:55 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Status: Tech On Site
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-08T04:00:00.000+0000, 2025-10-08T00:00:00.000+0000, 2025-10-08T14:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 65d 0h
🔧
Status: Tech On Site by Sean Currie
From: Scheduled
To: Tech On Site
Duration in Previous: 1m
⏱️
▶
2 Labor Added Oct 8, 1:18 PM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Oct 8, 4:57 PM
Type: Labor
Status: Open
Qty: 6, 0.25
⏱️
Labor Added Oct 9, 8:27 AM
Type: Labor
Status: Open
Qty: 0.25
⏱️
2x Labor Added Oct 9, 3:51 PM
Type: Labor
Status: Open
Qty: 0.25, 8
💵
▶
2 Expenses Added Oct 9, 5:51 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 4x Expenses Added Oct 9, 5:56 PM
4x Expenses Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Oct 10, 3:38 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
✔️
Status: Completed by Sean Currie Oct 12, 10:15 AM
From: Tech On Site
To: Completed
Duration in Previous: 4d 0h
⏳ 0.0 business days
🏁
Status: Closed by Sean Currie Oct 13, 2:42 PM
From: Completed
To: Closed
Duration in Previous: 1d 4h
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 14, 2:42 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 23h 59m
⏳ 3.0 business days
🏁
Status: Closed by Sean Currie Oct 16, 9:39 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 18h
⏱️
▶
2 Labor Added Oct 16, 10:55 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1h 18m
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 11m
💰
Status: Invoiced by Josh Longway Oct 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 52m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:41 AM
Invoice Number: SM-243880

Bottlenecks

Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Sean Currie
Scheduled
Oct 8, 10:00 AM
Created
Aug 4, 9:12 AM
Invoice #
SM-243880

Work Details (19)

Name Type Status Qty Amount Date
WL-02963419 Labor Open 0.25 $0.00 Oct 8, 1:18 PM
WL-02963423 Expenses Open 1 $0.00 Oct 8, 1:19 PM
WL-02963867 Labor Open 6 $475.00 Oct 8, 4:57 PM
WL-02963868 Labor Open 0.25 $310.00 Oct 8, 4:58 PM
WL-02964631 Labor Open 0.25 $155.00 Oct 9, 8:27 AM
WL-02965357 Labor Open 0.25 $155.00 Oct 9, 3:51 PM
WL-02965358 Labor Open 8 $475.00 Oct 9, 3:51 PM
WL-02965571 Expenses Open 1 $0.00 Oct 9, 5:51 PM
WL-02965586 Expenses Open 1 $0.00 Oct 9, 5:54 PM
WL-02965590 Expenses Open 1 $0.00 Oct 9, 5:56 PM
WL-02965591 Expenses Open 1 $0.00 Oct 9, 5:56 PM
WL-02965592 Expenses Open 1 $0.00 Oct 9, 5:56 PM
WL-02965593 Expenses Open 1 $0.00 Oct 9, 5:56 PM
WL-02965597 Expenses Open 1 $0.00 Oct 9, 5:57 PM
WL-02965598 Expenses Open 1 $0.00 Oct 9, 5:57 PM
WL-02965599 Expenses Open 1 $0.00 Oct 9, 5:57 PM
WL-02965600 Expenses Open 1 $0.00 Oct 9, 5:57 PM
WL-02966726 Expenses Open 1 $0.00 Oct 10, 3:38 PM
WL-02972947 Labor Open 0.016666666666667 $152.00 Oct 16, 10:55 AM

Details