Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01295526 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 OVERLAND PARK REGIONAL — 10500 QUIVIRA RD, OVERLAND PARK KS, 66215

Aug 4, 2025 → Oct 28, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (3 biz days early)
Active: 59 biz days
🕐 Clock stopped: Completed (Oct 28, 2025)
▶ Clock Running
Status: Created
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
28d
▶ Clock Running
Status: On Hold
Aug 4 → Sep 12, 2025
28 business days (counted)
Running total: 28 of ? biz days used
28d
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Oct 23, 2025
28 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 23 → Oct 28, 2025
3 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 59 of ? biz days used
Created: Aug 4, 2025 Completed: Oct 28, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 4 → Aug 4 Created ▶ Running 0 0
Aug 4 → Sep 12 On Hold ▶ Running 28 28
Sep 12 → Oct 23 Ready for Scheduling ▶ Running 28 56
Oct 23 → Oct 28 Scheduled ▶ Running 3 59
Oct 28 → Oct 28 Tech On Site ▶ Running 0 59
Dispatch 0.5d
Holding 28.8d (excluded)
Coordinators 32.2d
Field Work 1.3d
Billing 7.2d
✓ SLA Met
Dispatch
0.5 days
Over SLA
Holding (excluded from total)
28.8 days
Coordinators
32.2 days
Over SLA
Field Work
1.3 days
Billing
7.2 days
Over SLA
Created: Aug 4, 2025 Due: Oct 31, 2025 Completed: Oct 29, 2025 (2 days early)
📅
60.2 days Total Age
⏱️
29.0d in Ready for Scheduling Longest Stage
🔄
12 transitions Status Changes
⚠️
33.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 29.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 33.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA
On Hold
28.8d
Ready for Scheduling
29.0d / 1.0d SLA
Scheduled
3.2d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/23/2025 DMalloy - Email recieved from customer advising that they have 3 of the 4 devices plus 3 addtional devices. Dispatched to Bennet for Wednesday, 10/29/2025.

Darin.Pilgrim@gehealthcare.com

HDGL51840

TABY71375

HDGL51876


08/26/2025 MHamersley - called 816-890-8817, call went to Darin's VM/LM offering Tomorrow, 8/27 for FSE to come onsite to complete recalls; sent email: Darin.Pilgrim@gehealthcare.com


08/04/2025 ABelyea - postpoment form on previous work order, on hold until customer can make device available

08/04/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01276784) -Follow up notes - Will need follow up, but will need to go into general scheduling as I am not sure when I will be in the area again.


-Previous notes -

07/15/2025 DMalloy -Called 816.890.8817 for Darin Pilgrim. He agreed to have FSE Jackson onsite on next week. Emailed a confirmation. Darin.Pilgrim@gehealthcare.com 07/14/2025 MHamersley - called 816-890-8817, call went to Darin's VM/LM, requesting reply to schedule date; sent f/u email: Darin.Pilgrim@gehealthcare.com ... 07/09/2025 DMalloy - Emailed customer advising that FSE Jackson has been able to obtain the needed credentials for the visit. Proposed FSE Jackson to be onsite the week of July 21st to begin the remediations. Darin.Pilgrim@gehealthcare.com ; ... 07/02/2025 MHamersley - called 816-890-8817, spoke to Darin, verifed w/ him the correct link for Health Trust Credentialing. Told him we would reach back out to schedule as soon as completed. ... 06/20/2025 DMalloy - Emailed customer regarding the credentials needed to access this location. email: Darin.Pilgrim@gehealthcare.com ; ... 06/05/2025 MHamersley - called 816-890-8817, spoke to Darin, he confirmed devices and will respond to email; FSE Cred: Health Trust; offered week of June 9 to begin servicing devices. ... 06/02/2025 MHamersley - called 816-890-8817, call went to Darin's VM/LM; sent email: Darin.Pilgrim@gehealthcare.com

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Aug 4, 9:36 AM
Work Order: WO-01295526
Type: FCO
Priority: PC
⏸️
Status: On Hold by Allison Belyea Aug 4, 1:37 PM
From: Entered
To: On Hold
Duration in Previous: 4h 0m
🚨 29.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Sep 12, 10:05 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 38d 20h
🚨 29.0 business days
🗓️
▶
4 Status: Scheduled Oct 23, 6:09 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-29T00:00:00.000+0000, 2025-10-29T04:00:00.000+0000
👷
Technician Assigned by Deon Malloy
Technician: Bennet O Dartey
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-29T12:00:00.000+0000
⏳ 3.7 business days
📅
Dispatch Scheduled by Deon Malloy Oct 28, 9:48 AM
Scheduled For: 2025-10-28T12:00:00.000+0000
🔧
Status: Tech On Site by Bennet Dartey Oct 28, 11:38 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 17h
⏱️
Labor Added Oct 28, 12:34 PM
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Oct 28, 4:53 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Bennet Dartey Oct 28, 5:05 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 27m
🏁
Status: Closed by Bennet Dartey Oct 28, 9:39 PM
From: Completed
To: Closed
Duration in Previous: 4h 34m
⏱️
▶
2 Labor Added Oct 29, 9:25 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 11h 49m
📄
Status: Ready to Bill by Timothy Amburgey Oct 29, 9:31 AM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1m
⚠️ 5.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 12:58 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 4h
📄
Status: Ready to Bill by Micah Peters Nov 4, 10:45 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 9h 46m
📨
▶
2 Status: Invoice Pending Nov 5, 10:56 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 6, 2:11 PM
Invoice Number: SM-245631

Bottlenecks

Entered
Duration: 4.0 business hours (threshold: 4.0 business hours)
Exceeded by 0.0 business hours
Ready for Scheduling
Duration: 29.0 business days (threshold: 1.0 business days)
Exceeded by 28.0 business days
Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Oct 28, 8:00 AM
Created
Aug 4, 9:36 AM
Invoice #
SM-245631

Work Details (3)

Name Type Status Qty Amount Date
WL-02986468 Labor Open 1 $100.00 Oct 28, 12:34 PM
WL-02986884 Labor Open 1 $100.00 Oct 28, 4:53 PM
WL-02987615 Labor Open 0.016666666666667 $38.00 Oct 29, 9:25 AM

Details