Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01295540 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 OVERLAND PARK REGIONAL — 10500 QUIVIRA RD, OVERLAND PARK KS, 66215

Aug 4, 2025 → Feb 12, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✗ SLA Missed (68 biz days late)
Active: 130 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
28d
▶ Clock Running
Status: On Hold
Aug 4 → Sep 12, 2025
28 business days (counted)
Running total: 28 of ? biz days used
28d
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Oct 23, 2025
28 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 23 → Nov 3, 2025
7 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Entered
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 63 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Feb 4, 2026
61 business days (counted)
Running total: 124 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 11, 2026
5 business days (counted)
Running total: 129 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 130 of ? biz days used
Created: Aug 4, 2025 Completed: Feb 12, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Aug 4 → Aug 4 Created ▶ Running 0 0
Aug 4 → Sep 12 On Hold ▶ Running 28 28
Sep 12 → Oct 23 Ready for Scheduling ▶ Running 28 56
Oct 23 → Nov 3 Scheduled ▶ Running 7 63
Nov 3 → Nov 3 Entered ▶ Running 0 63
Nov 3 → Feb 4 Ready for Scheduling ▶ Running 61 124
Feb 4 → Feb 11 Scheduled ▶ Running 5 129
Feb 11 → Feb 12 Tech On Site ▶ Running 1 130
Dispatch 0.5d
Holding 28.8d (excluded)
Coordinators 103.9d
Field Work 1.6d
✗ SLA Missed
Dispatch
0.5 days
Holding (excluded from total)
28.8 days
Coordinators
103.9 days
Over SLA
Field Work
1.6 days
Over SLA
Created: Aug 4, 2025 Due: Oct 31, 2025 (125 days overdue)
📅
131.2 days Total Age
⏱️
62.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
98.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 212 days old
🚨
Primary Delay 62.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 98.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA
On Hold
28.8d
Ready for Scheduling
91.0d / 1.0d SLA
Scheduled
12.9d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02/04/2026 MHamersley - recd email from Trai confirming device and ready to schedule for next week ... 02/04/2026 MHamersley - called 913-541-5494, Bio Med Shop, spoke to Trai Gallagher, POC; FSE Cred: VPRO, can use shop if no VPRO; sent f/u email: trai.gallagher@gehealthcare.com - offering date of next week, Feb 9-13 for FSE onsite visit ... 01/13/2026 MHamersley - sent email to William Kasyjanski, Biomedical Technician I; william.kasyjanski@gehealthcare.com
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Aug 4, 9:50 AM
Work Order: WO-01295540
Type: FCO
Priority: PC
⏸️
Status: On Hold by Allison Belyea Aug 4, 1:38 PM
From: Entered
To: On Hold
Duration in Previous: 3h 47m
🚨 29.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Sep 12, 10:05 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 38d 20h
🚨 29.0 business days
👷
▶
4 Technician Assigned Oct 23, 6:19 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-29T04:00:00.000+0000, 2025-10-29T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 41d 8h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-29T12:00:00.000+0000
⏳ 3.7 business days
📅
Dispatch Scheduled by Deon Malloy Oct 28, 9:48 AM
Scheduled For: 2025-10-28T12:00:00.000+0000
⚠️ 5.0 business days
🆕
Status: Entered by Deon Malloy Nov 3, 10:39 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 10d 17h, 0m
🚨 62.0 business days
👷
▶
3 Technician Assigned Feb 4, 1:37 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-12T00:00:00.000+0000, 2026-02-12T05:00:00.000+0000, 2026-02-11T17:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 93d 2h
⚠️ 6.0 business days
🔧
Status: Tech On Site by Bennet Dartey Feb 11, 4:25 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 2h
⏳ 1.9 business days
⏱️
▶
2 Labor Added Feb 12, 6:23 PM
Labor Added → Status: Completed
✔️
Status: Completed by Bennet Dartey
From: Tech On Site
To: Completed
Duration in Previous: 1d 1h
🏁
Status: Closed by Bennet Dartey Feb 12, 8:47 PM
From: Completed
To: Closed
Duration in Previous: 2h 23m
⏱️
▶
2 Labor Added Feb 13, 10:30 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 13h 43m

Bottlenecks

Ready for Scheduling
Duration: 29.0 business days (threshold: 1.0 business days)
Exceeded by 28.0 business days
Scheduled
Duration: 7.2 business days (threshold: 2.0 business days)
Exceeded by 5.2 business days
Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Feb 11, 12:00 PM
Created
Aug 4, 9:50 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03103737 Labor Open 1 $100.00 Feb 12, 6:23 PM
WL-03104778 Labor Open 0.016666666666667 $38.00 Feb 13, 10:30 AM

Details