Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01295543 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 OVERLAND PARK REGIONAL — 10500 QUIVIRA RD, OVERLAND PARK KS, 66215

Aug 4, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (3 biz days early)
Active: 59 biz days
🕐 Clock stopped: Completed (Oct 28, 2025)
▶ Clock Running
Status: Created
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
28d
▶ Clock Running
Status: On Hold
Aug 4 → Sep 12, 2025
28 business days (counted)
Running total: 28 of ? biz days used
28d
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Oct 23, 2025
28 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 23 → Oct 28, 2025
3 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 59 of ? biz days used
Created: Aug 4, 2025 Completed: Oct 28, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 4 → Aug 4 Created ▶ Running 0 0
Aug 4 → Sep 12 On Hold ▶ Running 28 28
Sep 12 → Oct 23 Ready for Scheduling ▶ Running 28 56
Oct 23 → Oct 28 Scheduled ▶ Running 3 59
Oct 28 → Oct 28 Tech On Site ▶ Running 0 59
Dispatch 0.5d
Holding 28.8d (excluded)
Coordinators 32.2d
Field Work 3.4d
Billing 4.2d
✓ SLA Met
Dispatch
0.5 days
Holding (excluded from total)
28.8 days
Coordinators
32.2 days
Over SLA
Field Work
3.4 days
Over SLA
Billing
4.2 days
Over SLA
Created: Aug 4, 2025 Due: Oct 31, 2025 Completed: Oct 31, 2025 (on time)
📅
63.0 days Total Age
⏱️
29.0d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
32.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Bennet O Dartey — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 28, 2025
Visit 2 Oct 29, 2025
Visit 3 Oct 31, 2025

AI Analysis

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Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 29.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 32.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA
On Hold
28.8d
Ready for Scheduling
29.0d / 1.0d SLA
Scheduled
3.2d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
3.4d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/23/2025 DMalloy - Email recieved from customer advising that they have 3 of the 4 devices plus 3 addtional devices. Dispatched to Bennet for Wednesday, 10/29/2025.

Darin.Pilgrim@gehealthcare.com

HDGL51840

TABY71375

HDGL51876


08/26/2025 MHamersley - called 816-890-8817, call went to Darin's VM/LM offering Tomorrow, 8/27 for FSE to come onsite to complete recalls; sent email: Darin.Pilgrim@gehealthcare.com


08/04/2025 ABelyea - postponement form on previous work order, on hold until customer can make device available

08/04/2025 SRobinson- Created follow up WO as requested. (Old WO-01276823) -Follow up notes - Will need follow up, but will need to go into general scheduling as I am not sure when I will be in the area again.


-Previous notes -

🔧 Work Performed
FMI 32097 Not Completed – Device requires repair prior to FMI completion, escalated to GEHC.
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Aug 4, 9:55 AM
Work Order: WO-01295543
Type: FCO
Priority: PC
⏸️
Status: On Hold by Allison Belyea Aug 4, 1:34 PM
From: Entered
To: On Hold
Duration in Previous: 3h 38m
🚨 29.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Sep 12, 10:06 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 38d 20h
🚨 29.0 business days
👷
▶
4 Technician Assigned Oct 23, 6:16 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-29T04:00:00.000+0000, 2025-10-29T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 41d 8h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-29T12:00:00.000+0000
⏳ 3.7 business days
📅
Dispatch Scheduled by Deon Malloy Oct 28, 9:48 AM
Scheduled For: 2025-10-28T12:00:00.000+0000
💵
Expenses Added Oct 28, 2:52 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Bennet Dartey Oct 28, 4:38 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 22h
⏱️
▶
2 Labor Added Oct 28, 5:04 PM
Labor Added → Status: Completed
✔️
Status: Completed by Bennet Dartey
From: Tech On Site
To: Completed
Duration in Previous: 27m
💵
12x Expenses Added Oct 29, 11:50 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Oct 29, 2:50 PM
Type: Labor, Expenses
Status: Open
Qty: 6, 1
⏳ 3.0 business days
⏱️
Labor Added Oct 31, 5:25 PM
Type: Labor
Status: Open
Qty: 1.75
🏁
Status: Closed by Bennet Dartey Oct 31, 5:58 PM
From: Completed
To: Closed
Duration in Previous: 3d 0h
⏳ 1.8 business days
⏱️
▶
2 Labor Added Nov 3, 8:52 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 12:58 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 4h
📄
Status: Ready to Bill by Micah Peters Nov 4, 10:45 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 9h 46m
📨
▶
2 Status: Invoice Pending Nov 5, 10:56 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 6, 2:11 PM
Invoice Number: SM-245631

Bottlenecks

Ready for Scheduling
Duration: 29.0 business days (threshold: 1.0 business days)
Exceeded by 28.0 business days
Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Completed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Oct 28, 8:00 AM
Created
Aug 4, 9:55 AM
Invoice #
SM-245631

Work Details (18)

Name Type Status Qty Amount Date
WL-02986656 Expenses Open 1 $397.48 Oct 28, 2:52 PM
WL-02986912 Labor Open 0.5 $100.00 Oct 28, 5:04 PM
WL-02987839 Expenses Open 1 $35.00 Oct 29, 11:50 AM
WL-02987840 Expenses Open 1 $0.00 Oct 29, 11:50 AM
WL-02987841 Expenses Open 1 $884.92 Oct 29, 11:50 AM
WL-02987842 Expenses Open 1 $144.62 Oct 29, 11:50 AM
WL-02987843 Expenses Open 1 $0.00 Oct 29, 11:50 AM
WL-02987844 Expenses Open 1 $0.00 Oct 29, 11:50 AM
WL-02987845 Expenses Open 1 $155.55 Oct 29, 11:50 AM
WL-02987846 Expenses Open 1 $0.00 Oct 29, 11:50 AM
WL-02987847 Expenses Open 1 $0.00 Oct 29, 11:50 AM
WL-02987848 Expenses Open 1 $0.00 Oct 29, 11:50 AM
WL-02987849 Expenses Open 1 $0.00 Oct 29, 11:50 AM
WL-02987850 Expenses Open 1 $35.00 Oct 29, 11:50 AM
WL-02988197 Labor Open 6 $0.00 Oct 29, 2:50 PM
WL-02988198 Expenses Open 1 $0.00 Oct 29, 2:50 PM
WL-02992262 Labor Open 1.75 $0.00 Oct 31, 5:25 PM
WL-02993644 Labor Open 0.016666666666667 $38.00 Nov 3, 8:52 AM

Details