Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01295626 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Aug 4, 2025 → Sep 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 4, 2025
✓ SLA Met (20 biz days early)
Active: 23 biz days
🕐 Clock stopped: Completed (Sep 5, 2025)
▶ Clock Running
Status: Created
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Assigned
Aug 4 → Sep 5, 2025
23 business days (counted)
Running total: 23 of ? biz days used
Created: Aug 4, 2025 Completed: Sep 5, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Aug 4 → Aug 4 Created ▶ Running 0 0
Aug 4 → Sep 5 Assigned ▶ Running 23 23
Dispatch 0.0d
Coordinators 24.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
24.0 days
Over SLA
Billing
0.2 days
Created: Aug 4, 2025 Due: Oct 4, 2025 Completed: Sep 5, 2025 (29 days early)
📅
24.0 days Total Age
⏱️
24.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
24.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 24.0 days stuck in "Assigned"
⏱️
Total Delay 24.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
24.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
Repaired V81 W/ISO63

Timeline

📋
▶
4 Work Order Created Aug 4, 11:52 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
🚨 24.0 business days
✔️
Status: Completed by Tami Dawe Sep 5, 8:40 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 31d 20h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Kim Pearson Sep 8, 11:18 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 2h
📨
▶
2 Status: Invoice Pending Sep 8, 1:12 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 44.0 business days
🧾
Invoice Created Nov 7, 1:33 PM
Invoice Number: SM-240276

Bottlenecks

Assigned
Duration: 24.0 business days (threshold: 4.0 business hours)
Exceeded by 23.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Aug 4, 11:52 AM
Invoice #
SM-240276

Work Details (1)

Name Type Status Qty Amount Date
WL-02889638 Parts Open 1 $747.00 Aug 4, 11:54 AM

Details