Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01295627 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Aug 4, 2025 → Sep 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 4, 2025
✓ SLA Met (16 biz days early)
Active: 27 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
▶ Clock Running
Status: Created
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
27d
▶ Clock Running
Status: Assigned
Aug 4 → Sep 11, 2025
27 business days (counted)
Running total: 27 of ? biz days used
Created: Aug 4, 2025 Completed: Sep 11, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Aug 4 → Aug 4 Created ▶ Running 0 0
Aug 4 → Sep 11 Assigned ▶ Running 27 27
Dispatch 0.0d
Coordinators 28.0d
Field Work 0.0d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
28.0 days
Over SLA
Field Work
0.0 days
Billing
0.5 days
Created: Aug 4, 2025 Due: Oct 4, 2025 Completed: Sep 11, 2025 (23 days early)
📅
28.0 days Total Age
⏱️
28.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
28.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 28.0 days stuck in "Assigned"
⏱️
Total Delay 28.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
28.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

📄 Description
Repaired V81 W/ISO63

Timeline

📋
▶
4 Work Order Created Aug 4, 11:57 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
🚨 28.0 business days
✔️
Status: Completed by Kim Pearson Sep 11, 2:49 PM
From: Assigned
To: Completed
Duration in Previous: 38d 2h
🏁
Status: Closed by Kim Pearson Sep 11, 2:56 PM
From: Completed
To: Closed
Duration in Previous: 6m
📄
Status: Ready to Bill by Tami Dawe Sep 12, 9:34 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 37m
📨
Status: Invoice Pending by Hannah Shaw Sep 12, 1:15 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3h 41m
🚨 40.0 business days
🧾
Invoice Created Nov 7, 2:35 PM
Invoice Number: SM-240864

Bottlenecks

Assigned
Duration: 28.0 business days (threshold: 4.0 business hours)
Exceeded by 27.5 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Aug 4, 11:57 AM
Invoice #
SM-240864

Work Details (1)

Name Type Status Qty Amount Date
WL-02889640 Parts Open 1 $747.00 Aug 4, 11:58 AM

Details