📍 Envoy Medical Corp — 4875 White Bear Parkway, WHITE BEAR LAKE MN, 55110
Aug 5, 2025 → Oct 1, 2025
✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (21 biz days late)
Active: 40 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
▶ Clock Running
Status: Created
Aug 5 → Aug 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Assigned
Aug 5 → Sep 18, 2025
31 business days (counted)
Running total: 31 of ? biz days used
9d
▶ Clock Running
Status: Tech On Site
Sep 18 → Oct 1, 2025
9 business days (counted)
Running total: 40 of ? biz days used
Created: Aug 5, 2025Completed: Oct 1, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Aug 5 → Aug 5
Created
▶ Running
0
0
Aug 5 → Sep 18
Assigned
▶ Running
31
31
Sep 18 → Oct 1
Tech On Site
▶ Running
9
40
Dispatch0.0d
Coordinators32.0d
Field Work9.8d
Billing0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
32.0 days
Over SLA
Field Work
9.8 days
Over SLA
Billing
0.8 days
Created: Aug 5, 2025
Due: Sep 5, 2025
Completed: Oct 1, 2025 (25 days late)
📅
41.0 daysTotal Age
⏱️
32.0d in AssignedLongest Stage
🔄
7 transitionsStatus Changes
⚠️
43.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 211 days old
🚨
Primary Delay32.0 days stuck in "Assigned"
⏱️
Total Delay43.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
32.0d / 0.5d SLA
Tech On Site
9.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
9/23/2025 Evaluated for repair. Fil 2 -3.5 x 10-9 overnight. Removed vacuum system. Reworked spec-tube. 1 bolt stripped on header. Used Dremel to remove.
9/29/2025 Started tear down unit, clean valve block, replace all O-ring, plunger seal,
internal calibrated leak. Clean inside spec-tube body, ion chamber ion support pole, replace new filament, metal gasket, retorque spec-tube header. perform fine test procedure, record parameter, chart record MDL/Helium Stability. Unit leak check ok shut off unit, ship it back to
customer.
🔍Technician Findings
GRATIS PM WARRANTY
⚠️Problem Description
Approval Note
04.08.2025 12:13:46 BRIAMESS
Gratis approved.
Regards,
Brian
____________________
Approval Note
04.08.2025 10:43:02 WIGEORGE
Brian Mess
____________________
Note
04.08.2025 10:35:55 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-08-04 10:35:45
gratis bench call following 6007863027; looks like large external leak. Likes to stay in 7 range.
📄Description
VS MD30 Mobile Leak Detector
📞Call Description
VPD Bench Repair Warranty
Timeline
📋
▶
3
Work Order Created Aug 5, 10:12 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLPBIA4, Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
🚨32.0 business days
🔧
Status: Tech On Site by Charles SellonSep 18, 1:33 PM
From:Assigned
To:Tech On Site
Duration in Previous:44d 3h
⚠️7.0 business days
⏱️
3x Labor Added Sep 26, 8:43 AM
Type:Labor, Parts
Status:Open
Qty:4, 1
⏳4.0 business days
🔩
2x Parts Added Oct 1, 9:50 AM
Type:Parts
Status:Open
Qty:1
✔️
▶
2
Status: Completed Oct 1, 10:04 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:2m
⏳4.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAOct 6, 10:14 AM
From:Closed
To:Ready to Bill
Duration in Previous:5d 0h
📨
▶
2
Status: Invoice Pending Oct 6, 4:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Oct 7, 3:25 PM
Invoice Number:SM-243029
Bottlenecks
Assigned
Duration: 32.0 business days (threshold: 4.0 business hours)
Exceeded by 31.5 business days
Tech On Site
Duration: 9.8 business days (threshold: 1.0 business days)
Exceeded by 8.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)