Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01295917 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHRISTIANA HOSPITAL — 4755 OGLETOWN STANTON RD, NEWARK DE, 19718

Aug 5, 2025 → Nov 27, 2025

✅ Completed

PC

SLA Clock

Per client agreement · Target: Nov 30, 2025

✓ SLA Met

Active: 78 biz days

🕐 Clock stopped: Completed (Nov 27, 2025)

▶ Clock Running

Status: Created

Aug 5 → Aug 6, 2025

1 business day (counted)

Running total: 1 of ? biz days used

▶ Clock Running

Status: Ready for Scheduling

Aug 6 → Aug 11, 2025

3 business days (counted)

Running total: 4 of ? biz days used

49d

▶ Clock Running

Status: Scheduled

Aug 11 → Oct 21, 2025

49 business days (counted)

Running total: 53 of ? biz days used

▶ Clock Running

Status: Entered

Oct 21 → Oct 28, 2025

5 business days (counted)

Running total: 58 of ? biz days used

10d

▶ Clock Running

Status: Assigned

Oct 28 → Nov 12, 2025

10 business days (counted)

Running total: 68 of ? biz days used

10d

▶ Clock Running

Status: Scheduled

Nov 12 → Nov 27, 2025

10 business days (counted)

Running total: 78 of ? biz days used

Created: Aug 5, 2025 Completed: Nov 27, 2025

Show SLA Clock Detail (6 periods)

Period	Status	Clock	Biz Days	Running Total
Aug 5 → Aug 6	Created	▶ Running	1	1
Aug 6 → Aug 11	Ready for Scheduling	▶ Running	3	4
Aug 11 → Oct 21	Scheduled	▶ Running	49	53
Oct 21 → Oct 28	Entered	▶ Running	5	58
Oct 28 → Nov 12	Assigned	▶ Running	10	68
Nov 12 → Nov 27	Scheduled	▶ Running	10	78

Dispatch 7.6d

Coordinators 75.4d

Billing 0.5d

✓ SLA Met

Dispatch
7.6 days
Over SLA

Coordinators
75.4 days
Over SLA

Billing
0.5 days

Created: Aug 5, 2025 Due: Nov 30, 2025 Completed: Nov 27, 2025 (3 days early)

📅

78.6 days Total Age

⏱️

49.8d in Scheduled Longest Stage

🔄

8 transitions Status Changes

⚠️

76.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 211 days old

🚨

Primary Delay 49.8 days stuck in "Scheduled"

⏱️

Total Delay 76.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

7.6d / 0.5d SLA

Ready for Scheduling

3.6d / 1.0d SLA

Scheduled

60.8d / 2.0d SLA

Assigned

11.0d / 0.5d SLA

Closed

1.0d / 1.0d SLA

Ready to Bill

0.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/12/2025 RFosbury - confirmed with Lisa Carr for Rick C Onsite 11/25 and 11/26
10/28/2025 Cever email sent to Carr, Lisa R to confirm new list of inventory and schedule FSE back onsite

🔧 Work Performed

                        Template Name: FMI32097_Code 1M_ Screw_Disen
Template Description: FMI32097_ Code 1M_ Screw_Disen
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors
and found shoulder screw disengaged. Screw tightened per
instructions.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer                    

🔍 Technician Findings

                        GOOD WORKING CONDITION                    

⚠️ Problem Description

                        FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.                    

📄 Description

                        GE Healthcare Giraffe OmniBed Carestation CS1                    

📞 Call Description

                        FMI 32097                    

Timeline

📋

Work Order Created Aug 5, 3:01 PM

Work Order: WO-01295917

Type: FCO

Priority: PC

⏳ 2.0 business days

📅

Status: Ready for Scheduling by Cristina Everetts Aug 6, 3:23 PM

From: Entered

To: Ready for Scheduling

Duration in Previous: 1d 0h

⏳ 4.0 business days

🗓️

▶

2 Status: Scheduled Aug 11, 1:44 PM

Status: Scheduled → Dispatch Scheduled

📅

Dispatch Scheduled by Erin Martin

Scheduled For: 2025-08-25T12:00:00.000+0000

⏳ 4.0 business days

👷

Technician Assigned by Cristina Everetts Aug 14, 10:57 AM

Technician: Rick Charles

⚠️ 9.0 business days

📅

Dispatch Scheduled by Cristina Everetts Aug 26, 8:42 AM

Scheduled For: 2025-09-02T12:00:00.000+0000

⚠️ 9.0 business days

📅

Dispatch Scheduled by Cristina Everetts Sep 8, 9:36 AM

Scheduled For: 2025-09-24T12:00:00.000+0000

🚨 16.0 business days

📅

▶

2 Dispatch Scheduled Sep 29, 7:54 AM

Dispatch Scheduled → Dispatch Scheduled

📅

Dispatch Scheduled by Cristina Everetts

Scheduled For: 2025-10-17T12:00:00.000+0000

⚠️ 8.0 business days

📅

Dispatch Scheduled by Cristina Everetts Oct 8, 10:47 AM

Scheduled For: 2025-10-24T12:00:00.000+0000

⚠️ 9.0 business days

🆕

Status: Entered by Rich Fosbury Oct 21, 10:38 AM

From: Scheduled

To: Entered

Duration in Previous: 70d 20h

⚠️ 6.0 business days

👷

▶

2 Status: Assigned Oct 28, 10:57 AM

Status: Assigned → Technician Assigned

👷

Technician Assigned by Cristina Everetts

Technician: Rick Charles

🚨 11.0 business days

📅

▶

2 Dispatch Scheduled Nov 12, 9:01 AM

Dispatch Scheduled → Status: Scheduled

🗓️

Status: Scheduled by Rich Fosbury

From: Assigned

To: Scheduled

Duration in Previous: 14d 23h

🚨 11.0 business days

⏱️

▶

2 Labor Added Nov 27, 11:05 AM

Labor Added → Status: Completed

✔️

Status: Completed by Rick Charles

From: Scheduled, Completed

To: Completed, Closed

Duration in Previous: 15d 2h, 0m

⏳ 1.0 business days

⏱️

▶

2 Labor Added Dec 1, 9:54 AM

Labor Added → Status: Ready to Bill

📄

Status: Ready to Bill by Timothy Amburgey

From: Closed

To: Ready to Bill

Duration in Previous: 3d 22h

📨

Status: Invoice Pending by Timothy Amburgey Dec 1, 1:40 PM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 3h 44m, 0m

⚠️ 6.0 business days

🧾

Invoice Created Dec 8, 4:39 PM

Invoice Number: 247861

Bottlenecks

Entered

Duration: 1.6 business days (threshold: 4.0 business hours)

Exceeded by 1.1 business days

Ready for Scheduling

Duration: 3.6 business days (threshold: 1.0 business days)

Exceeded by 2.6 business days

Scheduled

Duration: 49.8 business days (threshold: 2.0 business days)

Exceeded by 47.8 business days

Entered

Duration: 6.0 business days (threshold: 4.0 business hours)

Exceeded by 5.5 business days

Assigned

Duration: 11.0 business days (threshold: 4.0 business hours)

Exceeded by 10.5 business days

Scheduled

Duration: 11.0 business days (threshold: 2.0 business days)

Exceeded by 9.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

FCO

Branch

N/A

Technician

Rick Charles

Scheduled

Nov 25, 8:00 AM

Created

Aug 5, 3:01 PM

Invoice #

247861

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-03021799	Labor	Open	1	$100.00	Nov 27, 11:05 AM
WL-03022273	Labor	Open	0.016666666666667	$38.00	Dec 1, 9:54 AM