Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01295980 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Emory Johns Creek Hospital — 6325 Hospital Pkwy, Johns Creek GA, 30097

Aug 5, 2025 → Sep 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (325 biz days early)
Active: 15 biz days
Paused: 9 biz days
🕐 Clock stopped: Completed (Sep 9, 2025)
▶ Clock Running
Status: Created
Aug 5 → Aug 6, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸9d
⏸ Clock Paused
Status: Ready for Release
Aug 6 → Aug 19, 2025
9 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 19 → Aug 21, 2025
2 business days (counted)
Running total: 3 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Aug 21 → Sep 9, 2025
12 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 15 of ? biz days used
Created: Aug 5, 2025 Completed: Sep 9, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 5 → Aug 6 Created ▶ Running 1 1
Aug 6 → Aug 19 Ready for Release ⏸ Paused 9
Aug 19 → Aug 21 Assigned ▶ Running 2 3
Aug 21 → Sep 9 Scheduled ▶ Running 12 15
Sep 9 → Sep 9 Tech On Site ▶ Running 0 15
Dispatch 1.3d
Holding 9.6d (excluded)
Coordinators 16.0d
Field Work 0.0d
Billing 1.6d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
9.6 days
Coordinators
16.0 days
Over SLA
Field Work
0.0 days
Billing
1.6 days
Created: Aug 5, 2025 Due: Dec 31, 2026 Completed: Sep 12, 2025 (475 days early)
📅
27.3 days Total Age
⏱️
13.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
14.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 211 days old
🚨
Primary Delay 13.0 days stuck in "Scheduled"
⏱️
Total Delay 14.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
9.6d
Assigned
3.0d / 0.5d SLA
Scheduled
13.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
07e-Partial Project
1.5d
WO Correction Needed
1.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/10/2025 SRobinson- Created follow up WO for the remaining. (WO-01303730)

08/21/2025 Emartin dispatching to FSE for aged parts repair WO not RFS

08/19/2025 Emartin FCO will be completed when repair is complete


08/05/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01294283) -Follow up notes - 08/05/2025] – Completed this week’s work and closed the PWO. Need a new

EMSAR WO and Onsite Philips WO for my return trip to complete 1 device [SEB]


-Previous notes -

07/30/2025 EMartin sent email to leo.mota@gehealthcare.com advising WO has been released will have FSE onsite Mon 08/04 to repair device

07/30/2025 EMartin repair needed on device before can be completed / PWO for repair pending entitlement will schedule together once repair WO can be dispatched

07/28/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01272471) -Follow up notes - [07/24/2025] – Completed this week’s work and closed the PWO. Need a new

EMSAR WO and Onsite Philips WO for my return trip when repair has been complete to complete 1 device [SEB]


-Previous notes -

07/14/2025 EMartin repair needed on device before can be completed / PWO for repair pending entitlement will schedule together once repair WO can be dispatched 06/09/2025 EMartin repair needed on device before can be completed / PWO for repair pending entitlement will schedule together once repair WO can be dispatched

05/15/2025 EMartin repair needed on device before can be completed / PWO for repair pending entitlement will schedule together once repair WO can be dispatched / dispatching to FSE for aged parts

05/15/2025 SRobinson- Created follow up WO for the remaining devices on this case. (Old WO- 01245016) -Follow up notes - [05/14/2025] – Completed this week’s work and closed the PWO. Need a new EMSAR WO and Onsite Philips WO for my return trip when device has been repaired to complete 1 device. [SEB]


-Previous notes -

05/07/2025 EMartin sent email to leo.mota@gehealthcare.com advising FSE onsite Wednesday 05/14/25 to start devices

05/02/2025 MHamersley - rec'd email reply from Leo Mota confirming devices and ready to schedule.

Leo Mota, GE Biomedical Services, 678-474-7765;

Emory Johns Creek Hospital,

6326 Hospital Parkway, Johns Creek, Ga. 30097


05/01/2025 MHamersley - called 678-474-7765, call went to VM/LM; sent f/u email: leo.mota@gehealthcare.com


04/03/2025 RArnold - Emailed Leo to get an update on confirming devices.


02/21/2025 RArnold - Called 678-474-7765 for Leo Mota. He is not in the shop to confirm SN#. Sending email. Address confirmed. He will be POC. No credentialing. 

leo.mota@gehealthcare.com

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
🔍 Technician Findings
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Aug 5, 5:51 PM
Work Order: WO-01295980
Type: FCO
Priority: PC
Status: Ready for Release by Erin Martin Aug 6, 3:34 PM
From: Entered
To: Ready for Release
Duration in Previous: 21h 43m
🚨 10.0 business days
👷
2 Technician Assigned Aug 19, 10:01 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Ready for Release
To: Assigned
Duration in Previous: 12d 18h
3.0 business days
📅
2 Dispatch Scheduled Aug 21, 11:33 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Assigned
To: Scheduled
Duration in Previous: 2d 1h
4.0 business days
👷
2 Technician Assigned Aug 26, 2:24 PM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-04T12:00:00.000+0000
3.0 business days
👷
Technician Assigned by Erin Martin Aug 28, 1:55 PM
Technician: a0h6e00000IIAuiAAH, Nkosi Wilson
⚠️ 7.0 business days
📅
Dispatch Scheduled by Erin Martin Sep 8, 11:05 AM
Scheduled For: 2025-10-10T12:00:00.000+0000
2.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Sep 9, 6:43 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 19d 7h
⏱️
2 Labor Added Sep 9, 6:49 PM
Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7m, 0m
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 10, 4:18 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 21h 27m
✏️
Status: WO Correction Needed by Timothy Amburgey Sep 11, 3:08 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 22h 49m
✔️
Status: Completed by Nkosi Wilson Sep 12, 9:47 AM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 18h 39m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Sep 12, 1:34 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3h 46m, 0m
2.0 business days
🧾
Invoice Created Sep 15, 10:56 AM
Invoice Number: SM-240872

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Oct 10, 8:00 AM
Created
Aug 5, 5:51 PM
Invoice #
SM-240872

Work Details (1)

Name Type Status Qty Amount Date
WL-02930350 Labor Open 0.5 $0.00 Sep 9, 6:49 PM

Details