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← WO Overview

WO-01296242 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAPTIST MEDICAL CENTER SOUTH — 14550 SAINT AUGUSTINE RD, JACKSONVILLE FL, 32258

Aug 6, 2025 → Oct 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (22 biz days early)
Active: 10 biz days
Paused: 27 biz days
🕐 Clock stopped: Completed (Sep 30, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸27d
⏸ Clock Paused
Status: Ready for Release
Aug 7 → Sep 16, 2025
27 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 16 → Sep 18, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 2 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Sep 18 → Sep 24, 2025
4 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 6 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 24 → Sep 30, 2025
4 business days (counted)
Running total: 10 of ? biz days used
Created: Aug 7, 2025 Completed: Sep 30, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Aug 7 → Aug 7 Created ▶ Running 0 0
Aug 7 → Sep 16 Ready for Release ⏸ Paused 27 —
Sep 16 → Sep 18 Scheduled ▶ Running 2 2
Sep 18 → Sep 18 Entered ▶ Running 0 2
Sep 18 → Sep 24 Ready for Scheduling ▶ Running 4 6
Sep 24 → Sep 24 Assigned ▶ Running 0 6
Sep 24 → Sep 30 Scheduled ▶ Running 4 10
Dispatch 1.0d
Holding 27.6d (excluded)
Coordinators 12.1d
Field Work 2.7d
Billing 23.9d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
27.6 days
Coordinators
12.1 days
Over SLA
Field Work
2.7 days
Over SLA
Billing
23.9 days
Over SLA
Created: Aug 7, 2025 Due: Oct 31, 2025 Completed: Oct 2, 2025 (29 days early)
📅
40.0 days Total Age
⏱️
27.6d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
30.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 27.6 days stuck in "Ready for Release"
⏱️
Total Delay 30.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
27.6d
Scheduled
7.3d / 2.0d SLA
Ready for Scheduling
4.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
2.7d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
22.7d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/18/2025 ALuman - remove from Luis queue until located. Dispatch on demand per Fady

09/16/2025 ALuman - dispatch to Luis Iser to complete week of 9/22

08/18/2025 ALuman - sent follow up email to John Cook asking him to confirm so we can schedule

08/08/2025 MHamersley - called 904-202-5601, John Cook, call went to VM/LM; sent email: john.Cook@ce-tech.net

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Aug 6, 10:40 PM
Work Order: WO-01296242
Type: FCO
Priority: PC
✅
Status: Ready for Release by Erin Martin Aug 7, 3:26 PM
From: Entered
To: Ready for Release
Duration in Previous: 16h 46m
🚨 28.0 business days
👷
▶
3 Technician Assigned Sep 16, 8:49 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-09-22T04:00:00.000+0000, 2025-09-22T00:00:00.000+0000, 2025-09-22T12:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Release
To: Scheduled
Duration in Previous: 39d 17h
⏳ 3.0 business days
🆕
Status: Entered by Ashley Luman Sep 18, 1:40 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 2d 4h, 0m
⚠️ 5.0 business days
👷
▶
4 Technician Assigned Sep 24, 5:52 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 4h
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-09-24T12:00:00.000+0000
🗓️
Status: Scheduled by Mandy Newman
From: Assigned
To: Scheduled
Duration in Previous: 4m
⏳ 4.8 business days
⏱️
▶
2 Labor Added Sep 30, 2:06 PM
Labor Added → Status: Completed
✔️
Status: Completed by Luis Iser
From: Scheduled
To: Completed
Duration in Previous: 5d 20h
⏱️
Labor Added Sep 30, 2:12 PM
Type: Labor
Status: Open
Qty: 2
⏳ 3.0 business days
🏁
Status: Closed by Luis Iser Oct 2, 5:50 PM
From: Completed
To: Closed
Duration in Previous: 2d 3h
⏱️
▶
3 Labor Added Oct 3, 2:35 PM
Labor Added → Status: 07e-Partial Project → Status: Ready to Bill
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 47m
📄
Status: Ready to Bill by Timothy Amburgey
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1m
🚨 22.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 12:58 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 31d 23h
📄
Status: Ready to Bill by Micah Peters Nov 4, 10:45 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 9h 46m
📨
▶
2 Status: Invoice Pending Nov 5, 10:56 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 6, 2:14 PM
Invoice Number: SM-245631

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Completed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Ready to Bill
Duration: 21.7 business days (threshold: 1.0 business days)
Exceeded by 20.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Iser
Scheduled
Sep 24, 8:00 AM
Created
Aug 6, 10:40 PM
Invoice #
SM-245631

Work Details (3)

Name Type Status Qty Amount Date
WL-02954543 Labor Open 0.75 $100.00 Sep 30, 2:06 PM
WL-02954547 Labor Open 2 $0.00 Sep 30, 2:12 PM
WL-02959256 Labor Open 0.016666666666667 $38.00 Oct 3, 2:35 PM

Details