Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296263 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 DARTMOUTH HITCHCOCK CLINIC — 1 MEDICAL CENTER DR, LEBANON NH, 03756

Aug 6, 2025 → Sep 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (31 biz days early)
Active: 9 biz days
Paused: 19 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Ready for Release
Aug 7 → Sep 4, 2025
19 business days (not counted)
8d
▶ Clock Running
Status: Canceled
Sep 4 → Sep 16, 2025
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 17, 2025
1 business day (counted)
Running total: 9 of ? biz days used
Created: Aug 7, 2025 Completed: Sep 17, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 7 → Aug 7 Created ▶ Running 0 0
Aug 7 → Sep 4 Ready for Release ⏸ Paused 19 —
Sep 4 → Sep 16 Canceled ▶ Running 8 8
Sep 16 → Sep 17 Ready for Scheduling ▶ Running 1 9
Dispatch 1.0d
Holding 19.5d (excluded)
Coordinators 2.0d
Billing 11.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
19.5 days
Coordinators
2.0 days
Over SLA
Billing
11.0 days
Over SLA
Created: Aug 7, 2025 Due: Oct 31, 2025 Completed: Sep 17, 2025 (44 days early)
📅
29.0 days Total Age
⏱️
19.5d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
11.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 19.5 days stuck in "Ready for Release"
⏱️
Total Delay 11.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
19.5d
Canceled
9.0d
Ready for Scheduling
2.0d / 1.0d SLA
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/04/2025 ABelyea - per Jenny, FMI already completed, cancel WO
🔧 Work Performed
Admin Closure Only
🔍 Technician Findings
Admin Closure Only
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Aug 6, 10:40 PM
Work Order: WO-01296263
Type: FCO
Priority: PC
✅
Status: Ready for Release by Erin Martin Aug 7, 3:48 PM
From: Entered
To: Ready for Release
Duration in Previous: 17h 8m
🚨 20.0 business days
🚫
Status: Canceled by Allison Belyea Sep 4, 10:10 AM
From: Ready for Release
To: Canceled
Duration in Previous: 27d 18h
⚠️ 9.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Sep 16, 10:05 AM
From: Canceled
To: Ready for Scheduling
Duration in Previous: 11d 23h
⏳ 2.0 business days
⏱️
▶
4 Labor Added Sep 17, 11:41 AM
Labor Added → Status: Completed → Dispatch Scheduled → Technician Assigned
✔️
Status: Completed by Allison Belyea
From: Ready for Scheduling, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 1d 1h, 0m
📅
Dispatch Scheduled by Allison Belyea
Scheduled For: 2025-09-17T17:00:00.000+0000
👷
Technician Assigned by Allison Belyea
Technician: a0h5A00000GbkeQQAR, Fady Messak
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 2:43 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 3h
💰
Status: Invoiced by Timothy Amburgey Oct 1, 2:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 12m
🧾
Invoice Created Oct 2, 10:59 AM
Invoice Number: SM-242560

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
Sep 17, 1:00 PM
Created
Aug 6, 10:40 PM
Invoice #
SM-242560

Work Details (1)

Name Type Status Qty Amount Date
WL-02938631 Labor Open 0.016666666666667 $38.00 Sep 17, 11:41 AM

Details