📍 DARTMOUTH HITCHCOCK CLINIC — 1 MEDICAL CENTER DR, LEBANON NH, 03756
Aug 6, 2025 → Sep 17, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (31 biz days early)
Active: 9 biz days
Paused: 19 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Ready for Release
Aug 7 → Sep 4, 2025
19 business days (not counted)
8d
▶ Clock Running
Status: Canceled
Sep 4 → Sep 16, 2025
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 17, 2025
1 business day (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 9 of ? biz days used
Created: Aug 7, 2025Completed: Sep 17, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Aug 7 → Aug 7
Created
▶ Running
0
0
Aug 7 → Sep 4
Ready for Release
⏸ Paused
19
—
Sep 4 → Sep 16
Canceled
▶ Running
8
8
Sep 16 → Sep 17
Ready for Scheduling
▶ Running
1
9
Sep 17 → Sep 17
Scheduled
▶ Running
0
9
Dispatch1.0d
Holding19.5d (excluded)
Coordinators2.0d
Billing11.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding(excluded from total)
19.5 days
Coordinators
2.0 days
Over SLA
Billing
11.0 days
Over SLA
Created: Aug 7, 2025
Due: Oct 31, 2025
Completed: Sep 17, 2025 (44 days early)
📅
29.0 daysTotal Age
⏱️
19.5d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
11.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay19.5 days stuck in "Ready for Release"
⏱️
Total Delay11.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
19.5d
Canceled
9.0d
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/04/2025 ABelyea - per Jenny, FMI already completed, cancel WO
🔧Work Performed
Admin Closure Only
🔍Technician Findings
Admin Closure Only
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed
📞Call Description
FMI 32097
Timeline
📋
Work Order Created Aug 6, 10:40 PM
Work Order:WO-01296264
Type:FCO
Priority:PC
✅
Status: Ready for Release by Erin MartinAug 7, 3:48 PM
From:Entered
To:Ready for Release
Duration in Previous:17h 8m
🚨20.0 business days
🚫
Status: Canceled by Allison BelyeaSep 4, 10:10 AM
From:Ready for Release
To:Canceled
Duration in Previous:27d 18h
⚠️9.0 business days
📅
Status: Ready for Scheduling by Allison BelyeaSep 16, 10:05 AM
From:Canceled
To:Ready for Scheduling
Duration in Previous:11d 23h
⏳2.0 business days
👷
▶
6
Technician Assigned Sep 17, 11:39 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Labor Added → Status: Completed → Status: Ready to Bill
📅
Dispatch Scheduled by Allison Belyea
Scheduled For:2025-09-17T17:00:00.000+0000
🗓️
Status: Scheduled by Allison Belyea
From:Ready for Scheduling
To:Scheduled
Duration in Previous:1d 1h
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.016666666666667
✔️
Status: Completed by Allison Belyea
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:1m, 0m
📄
Status: Ready to Bill by Allison Belyea
From:Closed
To:Ready to Bill
Duration in Previous:2m
🚨11.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyOct 1, 2:43 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:14d 3h
💰
Status: Invoiced by Timothy AmburgeyOct 1, 2:56 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:12m
🧾
Invoice Created Oct 2, 10:59 AM
Invoice Number:SM-242560
Bottlenecks
Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)