Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296274 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAPTIST MEDICAL CENTER SOUTH — 14550 SAINT AUGUSTINE RD, JACKSONVILLE FL, 32258

Aug 6, 2025 → Sep 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (26 biz days early)
Active: 6 biz days
Paused: 27 biz days
🕐 Clock stopped: Completed (Sep 24, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸27d
⏸ Clock Paused
Status: Ready for Release
Aug 7 → Sep 16, 2025
27 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 16 → Sep 18, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 2 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Sep 18 → Sep 24, 2025
4 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 6 of ? biz days used
Created: Aug 7, 2025 Completed: Sep 24, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Aug 7 → Aug 7 Created ▶ Running 0 0
Aug 7 → Sep 16 Ready for Release ⏸ Paused 27 —
Sep 16 → Sep 18 Scheduled ▶ Running 2 2
Sep 18 → Sep 18 Entered ▶ Running 0 2
Sep 18 → Sep 24 Ready for Scheduling ▶ Running 4 6
Sep 24 → Sep 24 Assigned ▶ Running 0 6
Sep 24 → Sep 24 Scheduled ▶ Running 0 6
Dispatch 1.0d
Holding 27.6d (excluded)
Coordinators 7.8d
Billing 5.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
27.6 days
Coordinators
7.8 days
Over SLA
Billing
5.0 days
Over SLA
Created: Aug 7, 2025 Due: Oct 31, 2025 Completed: Sep 24, 2025 (37 days early)
📅
34.0 days Total Age
⏱️
27.6d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
9.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 210 days old
🚨
Primary Delay 27.6 days stuck in "Ready for Release"
⏱️
Total Delay 9.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
27.6d
Scheduled
3.2d / 2.0d SLA
Ready for Scheduling
4.6d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
5.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/18/2025 ALuman - remove from Luis queue until located. Dispatch on demand per Fady

09/16/2025 ALuman - dispatch to Luis Iser to complete week of 9/22

08/18/2025 ALuman - sent follow up email to John Cook asking him to confirm so we can schedule

08/08/2025 MHamersley - called 904-202-5601, John Cook, call went to VM/LM; sent email: john.Cook@ce-tech.net

🔧 Work Performed
FMI 32907 Not Required - Device Scrapped in 2024
🔍 Technician Findings
FMI 32907 Not Required - Device Scrapped in 2024
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Aug 6, 10:40 PM
Work Order: WO-01296274
Type: FCO
Priority: PC
✅
Status: Ready for Release by Erin Martin Aug 7, 3:26 PM
From: Entered
To: Ready for Release
Duration in Previous: 16h 46m
🚨 28.0 business days
👷
▶
3 Technician Assigned Sep 16, 12:00 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-09-22T04:00:00.000+0000, 2025-09-22T00:00:00.000+0000, 2025-09-22T12:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Release
To: Scheduled
Duration in Previous: 39d 20h
⏳ 3.0 business days
🆕
Status: Entered by Ashley Luman Sep 18, 2:48 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 2d 2h, 0m
⚠️ 5.0 business days
👷
▶
4 Technician Assigned Sep 24, 5:52 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 3h
🗓️
Status: Scheduled by Mandy Newman
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-09-24T12:00:00.000+0000
⏱️
▶
3 Labor Added Sep 24, 7:10 PM
Labor Added → Dispatch Scheduled → Status: Completed
📅
Dispatch Scheduled by Luis Iser
Scheduled For: 2025-09-23T12:00:00.000+0000
✔️
Status: Completed by Luis Iser
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1h 16m, 0m
⏱️
▶
2 Labor Added Sep 25, 9:17 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 8m
📄
Status: Ready to Bill by Timothy Amburgey Sep 25, 9:22 AM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2m
⚠️ 5.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 2:43 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 5h
💰
Status: Invoiced by Timothy Amburgey Oct 1, 2:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 12m
🧾
Invoice Created Oct 2, 10:57 AM
Invoice Number: SM-242560

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business hours
Ready for Scheduling
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Iser
Scheduled
Sep 23, 8:00 AM
Created
Aug 6, 10:40 PM
Invoice #
SM-242560

Work Details (2)

Name Type Status Qty Amount Date
WL-02948178 Labor Open 0.5 $100.00 Sep 24, 7:10 PM
WL-02948841 Labor Open 0.016666666666667 $38.00 Sep 25, 9:17 AM

Details