📍 AU MEDICAL CENTER — 1120 15TH ST, AUGUSTA GA, 30912
Aug 6, 2025 → Sep 23, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (27 biz days early)
Active: 25 biz days
Paused: 7 biz days
🕐 Clock stopped: Completed (Sep 23, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Aug 7 → Sep 1, 2025
16 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Entered
Sep 1 → Sep 4, 2025
3 business days (counted)
Running total: 19 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 15, 2025
7 business days (not counted)
▶ Clock Running
Status: On Hold
Sep 15 → Sep 16, 2025
1 business day (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 17, 2025
1 business day (counted)
Running total: 21 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 17 → Sep 23, 2025
4 business days (counted)
Running total: 25 of ? biz days used
Created: Aug 7, 2025Completed: Sep 23, 2025
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Aug 7 → Aug 7
Created
▶ Running
0
0
Aug 7 → Aug 7
Assigned
▶ Running
0
0
Aug 7 → Sep 1
Scheduled
▶ Running
16
16
Sep 1 → Sep 4
Entered
▶ Running
3
19
Sep 4 → Sep 15
Ready for Release
⏸ Paused
7
—
Sep 15 → Sep 16
On Hold
▶ Running
1
20
Sep 16 → Sep 17
Ready for Scheduling
▶ Running
1
21
Sep 17 → Sep 23
Scheduled
▶ Running
4
25
Dispatch4.0d
Holding9.6d (excluded)
Coordinators23.7d
Billing33.0d
✓ SLA Met
Dispatch
4.0 days
Over SLA
Holding(excluded from total)
9.6 days
Coordinators
23.7 days
Over SLA
Billing
33.0 days
Over SLA
Created: Aug 7, 2025
Due: Oct 31, 2025
Completed: Sep 23, 2025 (38 days early)
📅
33.0 daysTotal Age
⏱️
23.4d in Ready to BillLongest Stage
🔄
18 transitionsStatus Changes
⚠️
49.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Aug 27, 2025
Visit 2Aug 28, 2025
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay23.4 days stuck in "Ready to Bill"
⏱️
Total Delay49.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
21.7d / 2.0d SLA
Ready for Release
8.0d
On Hold
1.6d
Ready for Scheduling
2.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
31.3d / 1.0d SLA
Billing Review
0.5d / 2.0d SLA
Invoice Pending
1.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/15/2025 EMartin per email from GE customer stated will complete FMI in house as they cannot commit to making devices available for onsite
08/07/2025 Emartin dispatching to FSE per Fady request to complete week of 08/25 to complete
🔧Work Performed
Special Billing - Wait time for AU Medical, devices not made available for planned onsite visit
🔍Technician Findings
Special Billing - Wait time for AU Medical, devices not made available for planned onsite visit
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.