Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296284 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 AU MEDICAL CENTER — 1120 15TH ST, AUGUSTA GA, 30912

Aug 6, 2025 → Sep 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (31 biz days early)
Active: 21 biz days
Paused: 7 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Aug 7 → Sep 1, 2025
16 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Entered
Sep 1 → Sep 4, 2025
3 business days (counted)
Running total: 19 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 15, 2025
7 business days (not counted)
▶ Clock Running
Status: On Hold
Sep 15 → Sep 16, 2025
1 business day (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 17, 2025
1 business day (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 21 of ? biz days used
Created: Aug 7, 2025 Completed: Sep 17, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Aug 7 → Aug 7 Created ▶ Running 0 0
Aug 7 → Aug 7 Assigned ▶ Running 0 0
Aug 7 → Sep 1 Scheduled ▶ Running 16 16
Sep 1 → Sep 4 Entered ▶ Running 3 19
Sep 4 → Sep 15 Ready for Release ⏸ Paused 7 —
Sep 15 → Sep 16 On Hold ▶ Running 1 20
Sep 16 → Sep 17 Ready for Scheduling ▶ Running 1 21
Sep 17 → Sep 17 Assigned ▶ Running 0 21
Sep 17 → Sep 17 Scheduled ▶ Running 0 21
Dispatch 4.0d
Holding 9.6d (excluded)
Coordinators 18.8d
Billing 11.0d
✓ SLA Met
Dispatch
4.0 days
Over SLA
Holding (excluded from total)
9.6 days
Coordinators
18.8 days
Over SLA
Billing
11.0 days
Over SLA
Created: Aug 7, 2025 Due: Oct 31, 2025 Completed: Sep 17, 2025 (44 days early)
📅
29.0 days Total Age
⏱️
16.7d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
28.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 16.7 days stuck in "Scheduled"
⏱️
Total Delay 28.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
16.7d / 2.0d SLA
Ready for Release
8.0d
On Hold
1.6d
Ready for Scheduling
2.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/15/2025 EMartin per email from GE customer stated will complete FMI in house as they cannot commit to making devices available for onsite 08/07/2025 Emartin dispatching to FSE per Fady request to complete week of 08/25 to complete
🔧 Work Performed
Admin Closure Only
🔍 Technician Findings
Admin Closure Only
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Aug 6, 10:40 PM
Work Order: WO-01296284
Type: FCO
Priority: PC
👷
▶
4 Status: Assigned Aug 7, 2:13 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Erin Martin
Technician: a0h6e00000IIAuiAAH, Nkosi Wilson
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-08-25T12:00:00.000+0000
🗓️
Status: Scheduled by Erin Martin
From: Assigned
To: Scheduled
Duration in Previous: 1m
⚠️ 9.0 business days
📅
Dispatch Scheduled by Erin Martin Aug 19, 1:24 PM
Scheduled For: 2025-08-27T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Erin Martin Aug 22, 11:03 AM
Scheduled For: 2025-09-02T12:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin Aug 22, 2:40 PM
Scheduled For: 2025-08-26T12:00:00.000+0000
⚠️ 6.0 business days
🆕
Status: Entered by Fady Messak Sep 1, 8:04 AM
From: Scheduled
To: Entered
Duration in Previous: 24d 17h
⏳ 3.0 business days
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
⚠️ 8.0 business days
⏸️
Status: On Hold by Erin Martin Sep 15, 2:50 PM
From: Ready for Release
To: On Hold
Duration in Previous: 11d 4h
📅
Status: Ready for Scheduling by Allison Belyea Sep 16, 10:05 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 19h 15m
⏳ 2.0 business days
👷
▶
4 Technician Assigned Sep 17, 10:28 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Allison Belyea
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
📅
Dispatch Scheduled by Allison Belyea
Scheduled For: 2025-09-17T05:00:00.000+0000
🗓️
Status: Scheduled by Allison Belyea
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏱️
▶
2 Labor Added Sep 17, 10:43 AM
Labor Added → Status: Completed
✔️
Status: Completed by Allison Belyea
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 13m, 0m
📄
Status: Ready to Bill by Allison Belyea Sep 17, 11:10 AM
From: Closed
To: Ready to Bill
Duration in Previous: 27m
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 2:43 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 3h
💰
Status: Invoiced by Timothy Amburgey Oct 1, 2:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 12m
🧾
Invoice Created Oct 2, 10:57 AM
Invoice Number: SM-242560

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 16.7 business days (threshold: 2.0 business days)
Exceeded by 14.7 business days
Entered
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
Sep 17, 1:00 AM
Created
Aug 6, 10:40 PM
Invoice #
SM-242560

Work Details (1)

Name Type Status Qty Amount Date
WL-02938490 Labor Open 0.016666666666667 $38.00 Sep 17, 10:43 AM

Details